2/20/26 SBerry: Reached out to site contact and account contact to inform account will be charged due to site not following process to cancel work order. Site contact repeatedly confirmed scheduling and even reached out day of to confirm appt. While tech on site, site contact changed story and stated he previously asked for cancellation. All travel and wait time will be charged in full
2/20/26 DPatton - Please see work performed notes. Is this billable?
2/6 KSmith -- Site turned FSE away due to no COI. Scott advised site has our COI. Rescheduled for 2/17 with Kyrone. 1-3pm
1/28 KSmith -- Emails attached from Scott B, site wants us there on 2/5 now
1/21 KSmith -- Spoke with Sharahn and she requested 2/17. 2-4pm
1/15/26 SBerry: Received updated address for site. Updated site in SMX and EBT. Updated Recurring date for future inspections. Updated due date for this inspection and moved WO back to RFS. Site requests inspection week of 2/2/26
11/24 KSmith -- Spoke to Sharahn Rosser. They are going to be moving in February/March and would like to wait to schedule the inspection until April, so they can schedule after the move to make sure everything is inspected and working (so that if something breaks during the move we can document it and repair it after the inspection).
11/20 KSmith -- Left VM to schedule inspection for 1/7
11/18 KSmith -- Sent email to schedule for 1/7
🔧Work Performed
2/5/26 No work performed - Could not get into building due to not having a COI.I asked if I can show it an email and that was not acceptable. They have to review it
2/17/2026 - Found assets already inspected
🔍Technician Findings
Could not get into building due to not having a COI.I asked if I can show it an email and that was not acceptable.They have to review it
2/17/2026
Found assets already inspected
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 13
https://www.ebiotrack.com/inspection.php?iid=31185
📧
Email:RE: AEO NY clinic
Completed Feb 6, 2026
From: scott.berry@emsar.com
To: Kyrone.Little@evernorth.com, ksmith@emsar.com, COHSourcingMailbox@evernorth.com
Cc: shawn.rogers@emsar.com
Edward has a morning appt on the 17th but can be on site between 1-3pm on the 17th.
Thank you,
Scott Berry
Service Manager, HCP & Omni
C: 937-356-8324
Scott.Berry@Emsar.com
Customer Experience | How am I doing? If you would like to provide feedback, please email my manager, Megan.Allen@emsar.com
Upcoming Time Of
📧
Email:RE: AEO NY clinic
Completed Feb 6, 2026
From: Kyrone.Little@evernorth.com
To: scott.berry@emsar.com, ksmith@emsar.com, COHSourcingMailbox@evernorth.com
Cc: shawn.rogers@emsar.com
Hi Scott for Tuesday can you come out as early as possible and it has to be Edward again since his information was submitted.
Thank you
From: Scott Berry <scott.berry@emsar.com>
Sent: Friday, February 6, 2026 8:14 AM
To: Little, Kyrone <Kyrone.Little@evernorth.com>; Kourtney Smith <ksmith@emsar.com>; COH Sourcing Mailbox <COHSourcingMailb
📧
Email:RE: AEO NY clinic
Completed Feb 6, 2026
From: scott.berry@emsar.com
To: Kyrone.Little@evernorth.com, ksmith@emsar.com, COHSourcingMailbox@evernorth.com
Cc: shawn.rogers@emsar.com
Kyrone, I spoke with tech supervisor, and field operations manager. Unfortunately, all available techs are completely booked until the date Kourtney mentioned, February 17th.
Thank you,
Scott Berry
Service Manager, HCP & Omni
C: 937-356-8324
Scott.Berry@Emsar.com
Customer Experience | How am I doing? If you would like t
📧
Email:RE: AEO NY clinic
Completed Feb 6, 2026
From: Kyrone.Little@evernorth.com
To: scott.berry@emsar.com, ksmith@emsar.com, COHSourcingMailbox@evernorth.com
Cc: shawn.rogers@emsar.com
Thank you Scott, I know this situation has been unique but anything you can do to help.
From: Scott Berry <scott.berry@emsar.com>
Sent: Thursday, February 5, 2026 1:26 PM
To: Little, Kyrone <Kyrone.Little@evernorth.com>; Kourtney Smith <ksmith@emsar.com>; COH Sourcing Mailbox <COHSourcingMailbox@evernorth.com>
Cc: Shawn Rogers <shawn.rogers@emsar.
📧
Email:Fwd: AEO NY clinic
Completed Jan 28, 2026
From: scott.berry@emsar.com
To: ksmith@emsar.com
Is request below possible?
Sent from my iPhone
Begin forwarded message:
From: "Little, Kyrone" <Kyrone.Little@evernorth.com>
Date: January 28, 2026 at 2:31:37 PM EST
To: Scott Berry <scott.berry@emsar.com>
Subject: RE: AEO NY clinic
Hi Scott, we can do the 5th if you can be there early she leaves at 3pm.
Thank you
From: Scott Berry <scott.berry@emsar.com>
Sent: Wednesday, January 28
📋
Outbound to +12124485800
Completed Jan 21, 2026
Spoke with Sharahn and she requested 2/17. 2-4pm
📋
Outbound to +12124485800
Completed Nov 24, 2025
Spoke to Sharahn Rosser. They are going to be moving in February/March and would like to wait to schedule the inspection until April, so they can schedule after the move to make sure everything is inspected and working (so that if something breaks during the move we can document it and repair it after the inspection).
📋
Outbound to +12124485800
Completed Nov 20, 2025
Left VM to schedule inspection for 1/7
📧
Email: Cigna - AEO New York -- EMSAR Inspection -- WO-01314826
Completed Nov 18, 2025
To: srosser@cigna.com
CC:
BCC:
Attachment: --none--
Subject: Cigna - AEO New York -- EMSAR Inspection -- WO-01314826
Body:
Hi Sharahn,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Cigna - AEO New York located at 401 5th Avenue, Sub-Basement?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We receiv
Jan 21, 2026 9:44am
@Scott Berry Spoke with Sharahn and she requested 2/17. Can the due date be updated?
📅
WO-01314826 - Inspection - New York City - Cigna - AEO New York
Feb 17, 2026 2:30pm – 4:00pm
Work Order: WO-01314826
Account: The Cigna Group
Customer Case Number:
Location: Cigna - AEO New York
Address: 401 5th Avenue, Sub-Basement, New York City, NY 10016
Manufacturer:
Model #:
Serial #:
Contact Name: Sharahn Rosser
Contact Phone: 2124485800
Contact Email: srosser@cigna.com
Due Date:
Timeline
📞
Case Linked Nov 12, 6:00 AM
Case Number:00543129
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 12, 12:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️5.0 business days
👷
▶
2
Technician Assigned Nov 18, 11:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:5d 22h
⚠️5.0 business days
⏸️
Status: On Hold by Kourtney SmithNov 24, 9:23 AM
From:Assigned
To:On Hold
Duration in Previous:5d 22h
🚨35.0 business days
📅
Status: Ready for Scheduling by Scott BerryJan 15, 12:57 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:52d 3h
⏳3.0 business days
👷
▶
2
Technician Assigned Jan 20, 3:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:5d 2h
📅
▶
2
Dispatch Scheduled Jan 21, 9:44 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:17h 53m
⚠️6.0 business days
📅
Dispatch Scheduled by Kourtney SmithJan 28, 3:27 PM