1/15/26 AJinerson - Received email back from POC Hisela Chinchilla confirming tech visit for Weds. 3/4 with eta between 1pm-3pm (since they need to schedule after their lunch hour).
POCs onsite: Gaby, Kira, and Angel
Office number: 770-502-6168
1/14/26 AJinerson - Sent email back to POCS and Offered to schedule for Weds. 3/4 with eta between 1pm-3pm per their requested scheduling dates/times below.
1/14/26 AJinerson - Received email back from Hisela Chinchilla asking if management needs to be onsite for tech, or if staff can just let them in. Stating Tuesdays and Fridays do NOT work, but they could do Mon, Weds, Thurs. after lunch.
12/24/25 AJinerson - Received email back from Purchasing Support adding in onsite contact: Hisela Chinchilla asking for dates to confirm scheduling.
12/24/25 AJinerson - Sent scheduling email to Purchasing Support asking for some dates in March that work best for this location to schedule their service.
11/13/25 SBerry: Due date updated to last business day of march due to last inspection being completed in March 2025
🔧Work Performed
performed Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
No more than 10 pieces
https://www.ebiotrack.com/inspection.php?iid=31195
📧
Email:Re: EMSAR Service Request - CareATC Gainesville GA - 1314 W Ridge Rd Gainesville, GA 30501 - WO-01314854
Completed Jan 15, 2026
From: hiselachinchilla@careatc.com
To: abby.jinerson@emsar.com, purchasingsupport@careatc.com
Cc: tammymelton@careatc.com, joshuamartinson@careatc.com
Abby,
The 3 team members that would be up front are Gaby, Kira, and Angel. The office number is
(770)502-6168.
Thanks,
Hisela Chinchilla
Health Center Manager.
CareATC, Inc.
1314 W. Ridge Rd.
Gainesville, GA 30501
O: 770.502.6168
F: 404.698.2613
www.CareATC.com <https://protect.checkpoint.com/v2/r01/___https://www.careatc.com
📧
Email:RE: EMSAR Service Request - CareATC Gainesville GA - 1314 W Ridge Rd Gainesville, GA 30501 - WO-01314854
Completed Jan 15, 2026
From: abby.jinerson@emsar.com
To: hiselachinchilla@careatc.com, purchasingsupport@careatc.com
Cc: tammymelton@careatc.com, joshuamartinson@careatc.com
Good morning, Hisela,
We have our technician, Henry Holmes, scheduled to visit on Wednesday, 3/4 between 1:00 p.m. – 3:00 p.m. for this service.
I know it is a bit in advance, but please let us know if you have an on-site contact for this visit along with any further arrival instructions that we should be aware of. Thank you!
📧
Email:Re: EMSAR Service Request - CareATC Gainesville GA - 1314 W Ridge Rd Gainesville, GA 30501 - WO-01314854
Completed Jan 15, 2026
From: hiselachinchilla@careatc.com
To: abby.jinerson@emsar.com, purchasingsupport@careatc.com
Cc: tammymelton@careatc.com, joshuamartinson@careatc.com
Hi Abby,
The day and time works good for us.
Thanks,
Hisela Chinchilla
Health Center Manager.
CareATC, Inc.
1314 W. Ridge Rd.
Gainesville, GA 30501
O: 770.502.6168
F: 404.698.2613
www.CareATC.com <https://protect.checkpoint.com/v2/r01/___https://www.careatc.com/___.YzJ1OmVtc2FyMTpjOm86ODQ5ZTczN2RiOTk5M2Q5YWQ0ZDQ0ZDA4MjQwYzQ4Mm
📧
Email:RE: EMSAR Service Request - CareATC Gainesville GA - 1314 W Ridge Rd Gainesville, GA 30501 - WO-01314854
Completed Jan 14, 2026
From: abby.jinerson@emsar.com
To: purchasingsupport@careatc.com, hiselachinchilla@careatc.com
Cc: tammymelton@careatc.com, joshuamartinson@careatc.com
Good morning, all,
Thank you for providing the information below.
We currently have availability to schedule this service on Wednesday, 3/4/2026 with estimated arrival time between 1:00 p.m. – 3:00 p.m.
Please let us know if this date/time works for this location as well, and we will proceed with scheduling accordingl
📧
Email:Re: EMSAR Service Request - CareATC Gainesville GA - 1314 W Ridge Rd Gainesville, GA 30501 - WO-01314854
Completed Jan 14, 2026
From: purchasingsupport@careatc.com
To: hiselachinchilla@careatc.com
Cc: abby.jinerson@emsar.com, tammymelton@careatc.com, joshuamartinson@careatc.com
no, management does not need to be there, the staff just needs to be expecting them.
--
Your ticket number is: #358712
Jennifer Rice
purchasingsupport@careatc.com
How would you rate my reply?
Great <https://protect.checkpoint.com/v2/r01/___https://secure.helpscout.net/satisfaction/776468258/record/9744996443/1/___.YzJ1OmVtc2FyMTpj
📧
Email:Re: EMSAR Service Request - CareATC Gainesville GA - 1314 W Ridge Rd Gainesville, GA 30501 - WO-01314854
Completed Jan 13, 2026
From: hiselachinchilla@careatc.com
To: purchasingsupport@careatc.com
Cc: abby.jinerson@emsar.com, tammymelton@careatc.com, joshuamartinson@careatc.com
This is the first time you received an email from this sender (hiselachinchilla@careatc.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Hi Jennifer,
I will be out on
📧
Email:Re: EMSAR Service Request - CareATC Gainesville GA - 1314 W Ridge Rd Gainesville, GA 30501 - WO-01314854
Completed Dec 26, 2025
From: purchasingsupport@careatc.com
To: hiselachinchilla@careatc.com
Cc: abby.jinerson@emsar.com, tammymelton@careatc.com, joshuamartinson@careatc.com
Hi hisela, EMSAR is in the process of scheduling calibrations for the Gainesville clinic, could you provide to them some dates that would work for the month of March?
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Care ATC Gainesville GA - 1314 W R
📧
Email: EMSAR Service Request - CareATC Gainesville GA - 1314 W Ridge Rd Gainesville, GA 30501 - WO-01314854
Completed Dec 24, 2025
To: purchasingsupport@careatc.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - CareATC Gainesville GA - 1314 W Ridge Rd Gainesville, GA 30501 - WO-01314854
Body:
Good afternoon,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Care ATC Gainesville GA - 1314 W Ridge Rd Gainesville, GA 30501
We are showing this inspection is due in March 2026.
Please let us kno
📅
WO-01314854 - Inspection - Gainesville - Gainesville GA
Mar 4, 2026 1:00pm – 3:00pm
Work Order: WO-01314854
Account: CareATC
Customer Case Number:
Location: Gainesville GA
Address: 1314 W Ridge Rd, Gainesville, GA 30501
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
Due Date: 3/31/2026
S
JPG
NEW GLUCOMETER
Mar 4, 2026
Timeline
📞
Case Linked Nov 12, 6:02 AM
Case Number:00543139
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 12, 1:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨29.0 business days
👷
▶
2
Status: Assigned Dec 24, 4:35 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Henry Holmes
🚨14.9 business days
🗓️
▶
2
Status: Scheduled Jan 15, 9:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-03-04T18:00:00.000+0000
🚨33.0 business days
🔧
Status: Tech On Site by Henry HolmesMar 4, 11:54 AM
From:Scheduled
To:Tech On Site
Duration in Previous:48d 2h
🚗
Status: Tech Off Site by Henry HolmesMar 4, 1:03 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1h 9m
⏱️
▶
2
5x Labor Added Mar 5, 12:01 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:10h 58m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonMar 9, 12:28 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:4d 11h, 0m
⚠️5.0 business days
🧾
Invoice Created Mar 15, 11:32 PM
Invoice Number:SM-255979
Bottlenecks
Ready for Scheduling
Duration: 28.7 business days (threshold: 1.0 business days)
Exceeded by 27.7 business days
Assigned
Duration: 14.3 business days (threshold: 4.0 business hours)
Exceeded by 13.8 business days
Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)