Q-00031078
Follow-up to WO-01309389
Model: Ferno Washington Inc - MODEL 103
Serial #: 07048430
Notes: Parts Needed- Emsar to follow up with quote for needed replacement part. found unit needs foot end wheels and caster bearings 4-2042749 2-1516730 Noticeable physical damage on device
12/8 KKelch scheduled per logged email from Donald. Email logged on WO-01314859
12/8 KKelch sent Donald an email for rescheduling. Email logged on WO-01314859
12/5 KKelch-FSE called out today, sent Donald an email for rescheduling. Email logged on WO-01314859
12/2 KKelch scheduled per logged email from Donald. Email logged on WO-01314859
12/2 KKelch sent Donald an email for scheduling. Email logged on WO-01314859
12/1/2025 Sramen - not sure why KHardison moved WO from awaiting parts to L2 screening but this has affected the automation between parts order status and WO status. The parts order is in picked status but WO was manually moved then to awaiting parts from L2. I'm moving to RFS so this gets assigned to a tech.
11/17 KHardison, Added Q-00031077 for parts and chattered Keith W to let him know.
🔧Work Performed
replaced the foot end caster bearings and wheels and performed functional test unit is working properly
🔍Technician Findings
found that foot end caster bearings and wheels need to be replaced
⚠️Problem Description
Q-00031078
Follow-up to WO-01309389
Model: Ferno Washington Inc - MODEL 103
Serial #: L-517893
Notes: Parts Needed- Emsar to follow up with quote for needed replacement part. found unit needs foot end wheels and caster bearings 4-2042749 2-1516730 Noticeable physical damage on device https://www.ebiotrack.com/workorder.php?wo=69654
📄Description
Ferno Model 103 Combination Embalming Table
📧
Email:Re: Mortuary cot repair
Completed Dec 8, 2025
From: weaverdonalde@gmail.com
To: kaitlyn.kelch@emsar.com
Hello,Tuesday is good for me.Donald E Weaverweaverdonalde@gmail.comOn Mon, Dec 8, 2025 at 8:10 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:Good morning Donald,Just wanted to follow up and see if the below date and time works for you for rescheduling.Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and m
📧
Email:Re: Mortuary cot repair
Completed Dec 8, 2025
From: kaitlyn.kelch@emsar.com
To: weaverdonalde@gmail.com
Good morning Donald,
Just wanted to follow up and see if the below date and time works for you for rescheduling.
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you are notified that dis
📧
Email:Re: Mortuary cot repair
Completed Dec 2, 2025
From: weaverdonalde@gmail.com
To: kaitlyn.kelch@emsar.com
Yes, the time and date works for me.Donald E Weaverweaverdonalde@gmail.comOn Tue, Dec 2, 2025 at 8:01 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:Hi Donald,The parts for the second repair have now shipped and are expected to arrive to the technician tomorrow. He can be there on Friday between 9 and 11 am if that date and time works for you.Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.k
📧
Email:Re: Mortuary cot repair
Completed Dec 2, 2025
From: kaitlyn.kelch@emsar.com
To: weaverdonalde@gmail.com
Hi Donald,
The parts for the second repair have now shipped and are expected to arrive to the technician tomorrow. He can be there on Friday between 9 and 11 am if that date and time works for you.
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the ad
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 13, 2025
To: weaverdonalde@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314859Location: Professional Funeral Director ServicesAddress: 6808 W. Florissant St. Louis, MO 63136Device: 24-Mini Maxx 07048430Problem Description: Q-00031078
Follow-up to WO-0130
Nov 17, 2025 8:57am
@Keith Weiss I added Added Q-00031077 for parts and sent to L2.
📅
WO-01314859 - Repair - Model 103 - St. Louis - Professional Funeral Director Services
Dec 18, 2025 10:00am – 12:00pm
Work Order: WO-01314859
Account: PROFESSIONAL FUNERAL DIRECTOR SERVICES
Customer Case Number:
Location: Professional Funeral Director Services
Address: 6808 W. Florissant, St. Louis, MO 63136
Manufacturer: Ferno
Model #: Model 103
Serial #: L-517893
Contact Name: Donald Weaver
Contact Phone: 314-38
Timeline
📞
Case Linked Nov 10, 4:05 PM
Case Number:00542643
Subject:Needs Quote
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Nov 12, 1:47 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Nov 13, 10:00 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:20h 12m
⏳3.0 business days
🔍
Status: L2 Screening by Kimberly HardisonNov 17, 8:57 AM
From:Awaiting Parts
To:L2 Screening
Duration in Previous:3d 22h
⚠️6.0 business days
📦
Status: Awaiting Parts by Keith WeissNov 24, 3:30 PM
From:L2 Screening
To:Awaiting Parts
Duration in Previous:7d 6h
⚠️6.0 business days
📅
Status: Ready for Scheduling by Stephanie RamenDec 1, 11:38 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:6d 20h
👷
▶
2
Technician Assigned Dec 1, 11:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:6m
🗓️
▶
2
Status: Scheduled Dec 2, 9:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-05T15:00:00.000+0000
⏳4.0 business days
🔄
Status: Reschedule by Kaitlyn KelchDec 5, 11:04 AM
From:Scheduled
To:Reschedule
Duration in Previous:3d 1h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Dec 8, 9:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-09T20:30:00.000+0000
🔩
3x Parts Added Dec 9, 8:21 AM
Type:Parts, Expenses
Status:Open
Qty:4, 2, 1
📅
Dispatch Scheduled by Kaitlyn KelchDec 9, 3:43 PM
Scheduled For:2025-12-10T20:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn KelchDec 10, 3:28 PM