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← WO Overview

WO-01314971 ↗ ServiceMax

MIDMARK • Repair • P4

📍 STRATFORD ANIMAL HOSPITAL — 480 Knowlton St, Stratford CT, 06615-5733

Nov 12, 2025 → Nov 26, 2025

✅ Completed
P4 4 business days from creation
Target: Nov 18, 2025
🏭 Customer Supplied Parts (1)
🕐 Clock stopped: Completed (Nov 26)
⏸ 2d excluded (parts wait + holding)
✗ SLA Missed (6d late)
Dispatch 0.0d
Material Management 4.4d
Coordinators 9.8d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.4 days
Coordinators
9.8 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Nov 12, 2025 Due: Dec 1, 2025 Completed: Nov 26, 2025 (5 days early)
📅
10.5 days Total Age
⏱️
5.4d in Closed Longest Stage
🔄
14 transitions Status Changes
⚠️
8.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Pete Ramos — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 19, 2025
Visit 2 Nov 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543244
Midmark Service Request Dispatch Authorization - WO-00126736
Closed
Zone 1 WD table not heating Please contact mobile number. Part shipping via UPS Next Day Air. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 738190 499-0005-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brandon Barulich
Owner
Jessica Sells
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314971 (current) Invoiced
Repair • Pete Ramos
Created: Nov 12, 2025 • Closed: Nov 26, 2025
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 5.4 days stuck in "Closed"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Awaiting Parts - Customer
1.4d
Assigned
0.9d / 0.5d SLA
Scheduled
7.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Closed
5.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/21 KSmith -- Scheduled for 11/26 with Brandon

11/21 KSmith -- Sent email to schedule for 11/26

11/21/2025 JRolston - Per UPS, ETA on wb 1ZE444250148031950 is today, 11/21. Updated work order accordingly.


11/14 KSmith -- Scheduled for 11/19 per Brandon's request

11/14 KSmith -- Sent email to schedule for 11/18

11/13/2025 SRobinson-

Order No: 738190

 

Customer PO No: SR1491556

 

Customer: Midmark No Charge

 

Service Request NO: 1491556  

 

Ship To Name: STRATFORD ANIMAL HOSPITAL

 

Ship To Address: 480 Knowlton St    

 

Ship To City/State: Stratford, CT 06615-5733

 

Waybill (Tracking #): 1ZE444250171365976

 

Carrier: UPS-Air-Next Day Air

 

The following items have shipped from Midmark Corporation on: 13-NOV-2025

 

LINE NO: 1.1 QTY: 1 ITEM: 499-0005-00 SERIAL #: DESCRIPTION: HEAT CONTROL, AVATAR

 

11/12/2025jsells

left a voicemail with the WO and told Brandon a coordinator will call to schedule the visit

🔧 Work Performed
During eval of unit I noticed that table was plugged into a power strip. I plugged it into the wall and the light came on indicating box is getting power. Waited a few mins and table did not heat up. Replaced control box with new one and plugged unit back into wall outlet Light came on indicating power but then it would fade out, flicker like 5x then ultimatley turn off. Checked voltage at wall outlets to confirm correct voltage. Spoke with Mike @MM and he determined that new control box is DOA. Will overnight another control box 11/26 Tech replaced the control box and waited for the table to heat up. The top metal plate warmed up within 15 minutes. All functions were checked and the unit is working properly.
🔍 Technician Findings
Unit in service Top will not heat up. Light on control box comes on but no heat
⚠️ Problem Description
Zone 1 WD table not heating Please contact mobile number. Part shipping via UPS Next Day Air. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 738190 499-0005-00 1.00000
📄 Description
Midmark Flat Top Surgery Table W/ Hydraulic Column

Timeline

📞
Case Linked Nov 12, 11:16 AM
Case Number: 00543244
Subject: Midmark Service Request Dispatch Authorization - WO-00126736
Status: Closed
📋
▶
2 Work Order Created Nov 12, 2:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Nov 12, 4:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 29m, 0m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Nov 13, 5:58 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 1h
👷
▶
2 Technician Assigned Nov 14, 8:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14h 29m
📅
▶
2 Dispatch Scheduled Nov 14, 12:23 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 3h 55m
⏳ 4.0 business days
🔧
Status: Tech On Site by Luis Torres Nov 19, 9:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
🚗
2x Travel Added Nov 19, 9:43 AM
Type: Travel, Labor
Status: Open
Qty: 38, 1.25
⏱️
▶
3 Labor Added Nov 19, 10:15 AM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085548
Status: Closed
📦
Status: Awaiting Parts by Luis Torres
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 56m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by John Rolston Nov 21, 9:57 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1d 23h
👷
▶
2 Technician Assigned Nov 21, 10:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
🆕
▶
3 Status: Entered Nov 21, 1:06 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h5A00000GbegoQAB, Pete Ramos
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-26T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Pete Ramos Nov 26, 3:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 2h
⏱️
▶
2 3x Labor Added Nov 26, 3:54 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⚠️ 6.0 business days
📄
▶
3 Status: Ready to Bill Dec 3, 1:06 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248068
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

📞
Case 00543244
Closed
📦
Parts Order 00085548
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
Nov 26, 10:00 AM
Created
Nov 12, 2:38 PM
Invoice #
SM-248068

Work Details (6)

Name Type Status Qty Amount Date
WL-03012818 Travel Open 38 $110.00 Nov 19, 9:43 AM
WL-03012819 Labor Open 1.25 $0.00 Nov 19, 9:43 AM
WL-03012860 Labor Open 1 $110.00 Nov 19, 10:15 AM
WL-03021124 Labor Open 3.25 $0.00 Nov 26, 3:54 PM
WL-03021125 Labor Open 1 $110.00 Nov 26, 3:54 PM
WL-03021126 Travel Open 135 $110.00 Nov 26, 3:54 PM

Details