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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314982 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Med One Group - Raleigh — 3811 Tarheel Drive Suite 109, Raleigh NC, 27609

Nov 12, 2025 → Nov 16, 2025

✅ Completed
PC Per client agreement
Target: Nov 26, 2025
🕐 Clock stopped: Completed (Nov 16)
✓ SLA Met (10d early)
Dispatch 0.2d
Coordinators 1.3d
Field Work 1.2d
Billing 1.3d
✓ SLA Met
Dispatch
0.2 days
Coordinators
1.3 days
Field Work
1.2 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 12, 2025 Due: Nov 26, 2025 Completed: Nov 16, 2025 (10 days early)
📅
2.5 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543376
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314982 (current) Invoiced
Repair • Ryan Lewis
Created: Nov 12, 2025 • Closed: Nov 16, 2025
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12/2025 EMartin dispatching to FSE onsite per request
🔧 Work Performed
REPAIR
🔍 Technician Findings
REPAIR
⚠️ Problem Description
Repair to be handled by Philips ASP EMSAR
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 12, 2:46 PM
Case Number: 00543376
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 12, 3:10 PM
Work Order: WO-01314982
Type: Repair
Priority: PC
🗓️
▶
3 Status: Scheduled Nov 12, 4:32 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Marvin Rivas
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-13T17:00:00.000+0000, 2025-11-13T13:00:00.000+0000
👷
Technician Assigned by Erin Martin Nov 13, 1:46 PM
Technician: Ryan Lewis
🔧
▶
2 Status: Tech On Site Nov 13, 5:32 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 2.5
⏳ 1.8 business days
💵
▶
2 Expenses Added Nov 16, 9:38 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 16h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 11:14 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 1h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
🚨 36.0 business days
🧾
Invoice Created Jan 9, 9:38 AM
Invoice Number: SM-247285

Bottlenecks

Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00543376
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Ryan Lewis
Scheduled
Nov 13, 8:00 AM
Created
Nov 12, 3:10 PM
Invoice #
SM-247285

Work Details (4)

Name Type Status Qty Amount Date
WL-03006574 Labor Open 1 $155.00 Nov 13, 5:33 PM
WL-03006575 Labor Open 2.5 $237.50 Nov 13, 5:33 PM
WL-03009105 Expenses Open 1 $0.00 Nov 16, 9:38 AM
WL-03011015 Labor Open 0.016666666666667 $38.00 Nov 18, 11:14 AM

Details