Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314983 ↗ ServiceMax

VillageMD • Misc. Inspection • P5

📍 VM Inwood - (TX25-C04021) — 8810 Antoine Dr, Houston TX, 77084

Nov 12, 2025 → Nov 17, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 19, 2025
🕐 Clock stopped: Tech Off Site (Nov 18)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 4.2d
Field Work 0.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.2 days
Over SLA
Field Work
0.6 days
Created: Nov 12, 2025 Due: Nov 19, 2025 Completed: Nov 18, 2025 (1 days early)
📅
3.6 days Total Age
⏱️
2.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543256
New Voice Message from Virtual Tech HCP - WIRELESS CALLER (346) 353-3799 on 11/12/2025 10:31 AM
Closed
Miscellaneous Calibration 1 centrifuge needs calibrated https://www.ebiotrack.com/inspection.php?iid=31213 This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dariania Bridges
Owner
Shelby Robinson
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314983 (current) Invoiced
Misc. Inspection • Arturo Diaz
Created: Nov 12, 2025 • Closed: Nov 17, 2025
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 2.7 days stuck in "Scheduled"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/13 KKelch scheduled per logged email from Amy. Email logged on WO-01314983

🔧 Work Performed
Spoke with Amy who requested adjustment of RCF. However, service manual does not indicate that this setting, nor the speed setting can be adjusted since these settings are fixed on this model. Adjusted spin time only.
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Miscellaneous Calibration 1 centrifuge needs calibrated https://www.ebiotrack.com/inspection.php?iid=31213 This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Nov 12, 11:31 AM
Case Number: 00543256
Subject: New Voice Message from Virtual Tech HCP - WIRELESS CALLER (346) 353-3799 on 11/12/2025 10:31 AM
Status: Closed
📋
▶
2 Work Order Created Nov 12, 3:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 12, 3:29 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Arturo Diaz
🗓️
▶
2 Status: Scheduled Nov 13, 1:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-17T18:30:00.000+0000, 2025-11-17T21:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Nov 17, 2:04 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 15
🔧
Status: Tech On Site by Arturo Diaz Nov 17, 3:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 1h
⏱️
2x Labor Added Nov 17, 3:56 PM
Type: Labor
Status: Open
Qty: 1, 0.5
🚗
Status: Tech Off Site by Arturo Diaz Nov 17, 7:51 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 38m
✔️
▶
2 Status: Completed Nov 17, 8:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Arturo Diaz
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Nov 19, 5:22 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 21h, 0m
⏳ 3.8 business days
🧾
Invoice Created Nov 24, 9:42 AM
Invoice Number: SM-247021

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00543256
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Arturo Diaz
Scheduled
Nov 17, 4:00 PM
Created
Nov 12, 3:11 PM
Invoice #
SM-247021

Work Details (5)

Name Type Status Qty Amount Date
WL-03010040 Labor Open 0.5 $60.69 Nov 17, 2:04 PM
WL-03010043 Travel Open 15 - Nov 17, 2:04 PM
WL-03010044 Travel Open 15 - Nov 17, 2:04 PM
WL-03010148 Labor Open 1 $121.38 Nov 17, 3:56 PM
WL-03010149 Labor Open 0.5 $60.69 Nov 17, 3:56 PM

Details