PM just completed on 10/27 and now one of the Stryker Power Cots (The one used with the Powerload) is having issues. ONLY with weight on the cot it is making a noise and straining to raise and lower. Needs looked at ASAP
non-billable WO for tech to evaluate due to issues occurring after recent PM. ********* If parts are needed tech will need to call for repair work order and quote.
********Tech should have on hand 16ea. 6500-101-327 half Shell bearings if needed
11/12 KSmith -- Parts are listed as being needed in problem description but no PO entered
🔧Work Performed
11/17, dhope,, unloaded, lowered and raised cot with customer loaded, customer also watched as trolley covers were removed and trolley was inspected for damage or obvious defects, non found, replaced covers .. checked power load operation, noise still present. power load operates normally, customer is aware of situation ..
🔍Technician Findings
11/17, dhope, found no issues with cot operation, found power load trolley assembly making noise as cot lifts from stowed position on fastener,...
⚠️Problem Description
PM just completed on 10/27 and now one of the Stryker Power Cots (The one used with the Powerload) is having issues. ONLY with weight on the cot it is making a noise and straining to raise and lower. Needs looked at ASAP
non-billable WO for tech to evaluate due to issues occurring after recent PM. ********* If parts are needed tech will need to call for repair work order and quote.
********Tech should have on hand 16ea. 6500-101-327 half Shell bearings if needed https://www.ebiotrack.com/workorder.php?wo=69666
📧
Email:Re: NORTH SALEM VOL AMB CORPS -- EMS Repair WO-01315012
Completed Nov 14, 2025
From: president@nsvac.org
To: ksmith@emsar.com
Ok thank you
On Thu, Nov 13, 2025 at 4:37 PM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Great thank you. I have you on the schedule for Monday between 12pm-2pm arrival.
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.com <mailto:ksmith@emsar.com> .
www.emsar.com <https://protect.check
📧
Email:Re: NORTH SALEM VOL AMB CORPS -- EMS Repair WO-01315012
Completed Nov 13, 2025
From: president@nsvac.org
To: ksmith@emsar.com
Yes, Monday is fine. What time?
On Thu, Nov 13, 2025 at 10:34 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Good Morning Kurt,
We received the request for service on your EMS unit.
Would Monday afternoon work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
K
📧
Email: NORTH SALEM VOL AMB CORPS -- EMS Repair WO-01315012
Completed Nov 13, 2025
To: president@nsvac.org
CC:
BCC:
Attachment: --none--
Subject: NORTH SALEM VOL AMB CORPS -- EMS Repair WO-01315012
Body:
Good Morning Kurt,
We received the request for service on your EMS unit.
Would Monday afternoon work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications for EMSAR d
Dec 23, 2025 6:56pm
@Darrell Hope Please add the component to this repair work order for NORTH SALEM VOL AMB CORPS from 11/17/2025. There is no documentation as to which asset you serviced during this visit.
Thank you.
cc @Shawn Rogers @Robert Ingraham @Lauren Oberg
📅
WO-01315012 - Repair - North Salem - NORTH SALEM VOL AMB CORPS
Nov 17, 2025 12:00pm – 1:00pm
Work Order: WO-01315012
Account: NORTH SALEM VOLUNTEER AMBULANCE CORPS
Customer Case Number:
Location: NORTH SALEM VOL AMB CORPS
Address: 14 Daniel Road, North Salem, NY 10560
Manufacturer:
Model #:
Serial #:
Contact Name: Kurt Gulden
Contact Phone: 9142774944
Contact Email: president@nsvac.org
Timeline
📞
Case Linked Nov 12, 12:15 PM
Case Number:00543293
Subject:ASAP Service needed
Status:Closed
📋
▶
2
Work Order Created Nov 12, 4:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🆕
Status: Entered by Kourtney SmithNov 12, 4:16 PM
From:Ready for Scheduling
To:Entered
Duration in Previous:14m
📅
Status: Ready for Scheduling by Jessica SellsNov 12, 4:43 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:26m
👷
▶
2
Technician Assigned Nov 12, 4:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:9m
👷
Technician Assigned by Kourtney SmithNov 13, 10:34 AM
Technician:Darrell Hope
🗓️
▶
2
Status: Scheduled Nov 13, 4:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-17T17:00:00.000+0000
⏳2.9 business days
✔️
Status: Completed by Darrell HopeNov 17, 7:24 PM
From:Scheduled
To:Completed
Duration in Previous:4d 2h
⏱️
▶
2
5x Labor Added Nov 17, 7:46 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From:Completed
To:Closed
Duration in Previous:22m
⏳2.5 business days
📄
▶
3
Status: Ready to Bill Nov 19, 1:28 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳3.0 business days
🧾
Invoice Created Nov 21, 6:44 PM
Invoice Number:SM-246982
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)