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WO-01315017 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Womans OBGYN Specialists — 7400 Fannin St, Ste 930, Houston TX, 77054-9954

Nov 12, 2025 → Nov 17, 2025

✅ Completed
P4 4 business days from creation
Target: Nov 18, 2025
🕐 Clock stopped: Completed (Nov 17)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 3.3d
Field Work 1.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.3 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.0 days
Created: Nov 12, 2025 Due: Nov 18, 2025 Completed: Nov 18, 2025 (on time)
📅
3.9 days Total Age
⏱️
3.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543305
Midmark Service Request Dispatch Authorization - WO-00126734
Closed
Travel Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD-door won't close ADDITIONAL NOTES **Please schedule ASAP.** For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. PCR CODES Problem Cause Resolution DOOR SENSOR ERROR UM UNDETERMINED DIAGNOSING PRODUCT
Priority
Standard
Origin
Email
Reason
New Case
Contact
Claudia Torres
Owner
John Rolston
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01315017 (current) Invoiced
Repair • Chane Lacy
Created: Nov 12, 2025 • Closed: Nov 17, 2025
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 3.3 days stuck in "Scheduled"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
3.3d / 2.0d SLA
Completed
1.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14/2025 JRolston - Received call from POC Claudia Torres. Per Claudia, site typically closed for lunch at noon. If FSE has any trouble getting inside facility, can call Claudia @ 713-261-9409 for assistance and instruction.

11/12 KKelch called Claudia to schedule for 11/14 between 2:30 and 3:30 pm. Customer confirmed. 

11/12/2025 JRolston - Called site POC, Claudia Torres @ (713) 261-9409. Advised her that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.

🔧 Work Performed
Evaluated unit and could not duplicate the problem. Tested door larch and function tested unit multiple times and found the door to close and a cycle to complete without error. unit is ready to return to service in proper working condition.
🔍 Technician Findings
Unit is in proper working condition
⚠️ Problem Description
Travel Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD-door won't close ADDITIONAL NOTES **Please schedule ASAP.** For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. PCR CODES Problem Cause Resolution DOOR SENSOR ERROR UM UNDETERMINED DIAGNOSING PRODUCT
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Nov 12, 12:30 PM
Case Number: 00543305
Subject: Midmark Service Request Dispatch Authorization - WO-00126734
Status: Closed
📋
▶
2 Work Order Created Nov 12, 4:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Nov 12, 4:32 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 10m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-14T20:30:00.000+0000
⏳ 3.4 business days
✔️
▶
2 Status: Completed Nov 17, 3:30 AM
Status: Completed → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 39, 38
🏁
Status: Closed by Chane Lacy Nov 17, 11:23 PM
From: Completed
To: Closed
Duration in Previous: 19h 52m
⏳ 2.1 business days
📄
▶
2 Status: Ready to Bill Nov 19, 12:26 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Nov 23, 8:34 PM
Invoice Number: SM-246967

Bottlenecks

Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00543305
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Chane Lacy
Scheduled
Nov 14, 3:30 PM
Created
Nov 12, 4:18 PM
Invoice #
SM-246967

Work Details (5)

Name Type Status Qty Amount Date
WL-03009479 Labor Open 1 $0.00 Nov 17, 3:34 AM
WL-03009480 Labor Open 1.5 $165.00 Nov 17, 3:34 AM
WL-03009481 Labor Open 1.5 $0.00 Nov 17, 3:34 AM
WL-03009482 Travel Open 39 $110.00 Nov 17, 3:34 AM
WL-03009483 Travel Open 38 $0.00 Nov 17, 3:34 AM

Details