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← WO Overview

WO-01315026 ↗ ServiceMax

CVS • Repair • P4

📍 CVS - CVS-05479 — 7697 Charlotte Highway, Indian Land SC, 29707

Nov 12, 2025 → Nov 18, 2025

✅ Completed
P4 4 business days from creation
Target: Nov 18, 2025
🕐 Clock stopped: Completed (Nov 18)
✓ SLA Met
Dispatch 0.0d
Material Management 1.3d
Coordinators 4.0d
Field Work 0.3d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
4.0 days
Over SLA
Field Work
0.3 days
Billing
3.0 days
Over SLA
Created: Nov 12, 2025 Due: Nov 18, 2025 Completed: Nov 18, 2025 (on time)
📅
4.3 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
4.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543433
CVS
Closed
There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Priority
High
Origin
Phone
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01315026 (current) Invoiced
Repair • Praelow Cameron
Created: Nov 12, 2025 • Closed: Nov 18, 2025
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
1.3d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11/18/25 PC- Repair Technician Findings upon arrival: Unit fully functional with bac Pod and cuff. Actions Taken/Work Performed: Replaced Pod and Cuff, Final Resolution: All functional test passed.
🔍 Technician Findings
11/18/25 PC- Repair Technician Findings upon arrival: Unit fully functional with bac Pod and cuff. Actions Taken/Work Performed: Replaced Pod and Cuff, Final Resolution: All functional test passed.
⚠️ Problem Description
Tech will be shipped replacement pod and cuff and power cord kit to replace on unit. There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
Model 300 with Backboard

Timeline

📞
3 Case Linked Nov 12, 4:37 PM
Case Linked → Work Order Created → Status: L2 Screening
📋
Work Order Created
Work Order: WO-01315026
Type: Repair
Priority: P4
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Nov 12, 4:51 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 11m
📅
Status: Ready for Scheduling by Jacob Jones Nov 13, 8:43 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 15h 52m
👷
3 Technician Assigned Nov 13, 8:51 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-18T13:45:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8m
🔩
3x Parts Added Nov 13, 10:41 AM
Type: Parts, Expenses
Status: Open
Qty: 1
4.0 business days
🔧
Status: Tech On Site by Praelow Cameron Nov 18, 11:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 2h
✔️
Status: Completed by Praelow Cameron Nov 18, 12:35 PM
From: Tech On Site
To: Completed
Duration in Previous: 45m
⏱️
2 5x Labor Added Nov 18, 1:56 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 1h 23m
📄
Status: Ready to Bill by Hannah Shaw Nov 19, 9:37 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 39m
2.0 business days
📦
Parts Requested Nov 20, 2:10 PM
Order: 00085626
Status: Closed
📨
Status: Invoice Pending by Hannah Shaw Nov 21, 9:46 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 0h, 0m
2.0 business days
🧾
Invoice Created Nov 24, 12:39 PM
Invoice Number: SM-247329

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00543433
Closed
📦
Parts Order 00085189
Closed
📦
Parts Order 00085626
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
ERLA - PROD
Technician
Praelow Cameron
Scheduled
Nov 18, 8:45 AM
Created
Nov 12, 4:39 PM
Invoice #
SM-247329

Work Details (8)

Name Type Status Qty Amount Date
WL-03005877 Parts Open 1 $0.00 Nov 13, 10:41 AM
WL-03005878 Parts Open 1 $0.00 Nov 13, 10:41 AM
WL-03005882 Expenses Open 1 $0.00 Nov 13, 10:41 AM
WL-03011346 Labor Open 0.75 $0.00 Nov 18, 1:56 PM
WL-03011347 Labor Open 1 $0.00 Nov 18, 1:56 PM
WL-03011348 Labor Open 0.75 $0.00 Nov 18, 1:56 PM
WL-03011349 Travel Open 27 $0.00 Nov 18, 1:56 PM
WL-03011350 Travel Open 27 $0.00 Nov 18, 1:56 PM

Details