Midmark Service Request Dispatch Authorization - WO-00126767
Closed
Zone 1
WD Dental Chair Elevance FCO Dispatch
Drop ship via ups gr. Please review the hub rotation repair video (https://www.youtube.com/watch?v=gmMGXM9v73w). Along
with back replacement. ALL PARTS MUST BE INSTALLED. Any questions, please call 844-856-1231
11/20 MOwens Called and spoke to Andrea Smith. They received the parts from Midmark and will have them by ready for the tech when he arrives onsite. She requested the repair visit be scheduled on 12/9 at 10am based on their schedule. I said that day will work for the tech.
11/17/2025jsells
Ship To Name: Andrea Smith DDS
Ship To Address: 955 Berkshire Blvd Ste 104
Ship To City/State: WYOMISSING, PA 19610-1279
Waybill (Tracking #): 1ZE444250372416049
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 14-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10429-00 SERIAL #: DESCRIPTION: ROTATIONAL BRAKE KIT, ELEVANCE CHAIR
LINE NO: 2.1 QTY: 1 ITEM: 002-10439-00 SERIAL #: DESCRIPTION: SEAT BACK GAS SPRING KIT, ELEVANCE CHAIR
11/12/2025jsells
left a voicemail with the WO#
🔧Work Performed
Installed pivot brake upgrade and rear back shock upgrade. Tested chair for functionality.
🔍Technician Findings
Check in with owner. Chair needs brake upgrade and shock upgrade installed.
⚠️Problem Description
Zone 1
WD Dental Chair Elevance FCO Dispatch
Drop ship via ups gr. Please review the hub rotation repair video (https://www.youtube.com/watch?v=gmMGXM9v73w). Along
with back replacement. ALL PARTS MUST BE INSTALLED. Any questions, please call 844-856-1231
Ship Exchanged Open 738294 002-10439-00 1.00000
Ship Exchanged Open 738294 002-10429-00 1.00000
📄Description
Midmark 153810 Elevance Dental Chair
📋
Outbound to +14845773530
Completed Nov 20, 2025
Called and spoke to Andrea Smith. They received the parts from Midmark and will have them by ready for the tech when he arrives onsite. She requested the repair visit be scheduled on 12/9 at 10am based on their schedule. I said that day will work for the tech.
📋
Outbound to +14845773530
Completed Nov 12, 2025
left a voicemail with the WO#
📅
WO-01315048 - Repair - 153810 Elevance Chair - WYOMISSING - Andrea Smith DDS
Dec 9, 2025 10:00am – 2:00pm
Work Order: WO-01315048
Account: MIDMARK
Customer Case Number: SR 1491426 WO-00126767
Location: Andrea Smith DDS
Address: 955 Berkshire Blvd Ste 104, WYOMISSING, PA 19610-1279
Manufacturer: Midmark
Model #: 153810 Elevance Chair
Serial #: V2008788
Contact Name: Andrea Smith
Contact Phone: (484) 577
PDF
SRA_WO-00126767_ver1
Nov 12, 2025
JPG
1315048 SRA 1
Dec 9, 2025
JPG
1315048 SRA 2
Dec 9, 2025
JPG
1315048 SRA 3
Dec 9, 2025
Timeline
📞
Case Linked Nov 12, 2:00 PM
Case Number:00543342
Subject:Midmark Service Request Dispatch Authorization - WO-00126767
Status:Closed
📋
Work Order Created Nov 12, 5:43 PM
Work Order:WO-01315048
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsNov 12, 5:55 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:12m
👷
▶
2
Technician Assigned Nov 13, 8:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:14h 59m, 0m
⏳3.0 business days
📅
Status: Ready for Scheduling by Jessica SellsNov 17, 9:40 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:4d 0h
⏳4.0 business days
👷
▶
2
Technician Assigned Nov 20, 10:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 0h
🗓️
▶
2
Status: Scheduled Nov 20, 10:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-09T15:00:00.000+0000
🚨14.0 business days
🔧
Status: Tech On Site by Philip KrogstadDec 9, 10:05 AM
From:Scheduled
To:Tech On Site
Duration in Previous:18d 23h
⏱️
3x Labor Added Dec 9, 1:45 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 4, 12
✔️
Status: Completed by Philip KrogstadDec 9, 2:04 PM
From:Tech On Site
To:Completed
Duration in Previous:3h 59m
🏁
Status: Closed by Philip KrogstadDec 9, 6:48 PM
From:Completed
To:Closed
Duration in Previous:4h 43m
⏳3.6 business days
📄
▶
2
Status: Ready to Bill Dec 12, 2:44 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Dec 12, 7:00 PM
Invoice Number:SM-249052
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)