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WO-01315059 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 University of California Berkeley — 54 Mulford Hall, Berkley CA, 94720

Nov 13, 2025 → Jan 28, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 28)
✓ SLA Met (3d early)
Dispatch 0.0d
Coordinators 56.0d
Field Work 0.0d
Billing 5.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
56.0 days
Over SLA
Field Work
0.0 days
Billing
5.4 days
Over SLA
Created: Nov 13, 2025 Due: Jan 31, 2026 Completed: Jan 28, 2026 (3 days early)
📅
55.0 days Total Age
⏱️
47.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
58.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543543
6008141121
Closed
28R SYS-LC-1290IIE Contract ends 10/30/2026 repair included PM PM only - customer supplies the UV lamp G7115A DEAC614967 1260 Infinity II Diode Array Detector WR G7130A DEBA706072 Integrated Column Compartment G7121B DEAEE00240 1260 Infinity II FLD Spectra G4761A DEBBP30574 Upgrade InfinityLab Sample Thermostat G1364F DEAGS01332 1260 Infinity II Analytical FC G7104A DEBAX03673 1290 Infinity II Flexible Pump. G7129B DEBA905152 1290 Infinity II Vialsampler
Priority
High
Origin
Web
Reason
New Case
Contact
Marilyn Kobayashi
Owner
Leona Coonrod
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315059 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Nov 13, 2025 • Closed: Jan 28, 2026
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 47.0 days stuck in "Scheduled"
⏱️
Total Delay 58.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
9.0d / 0.5d SLA
Scheduled
47.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
5.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


20 Nov 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 34 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1290IIE Contract ends 10/30/2026 repair included PM PM only - customer supplies the UV lamp G7115A DEAC614967 1260 Infinity II Diode Array Detector WR G7130A DEBA706072 Integrated Column Compartment G7121B DEAEE00240 1260 Infinity II FLD Spectra G4761A DEBBP30574 Upgrade InfinityLab Sample Thermostat G1364F DEAGS01332 1260 Infinity II Analytical FC G7104A DEBAX03673 1290 Infinity II Flexible Pump. G7129B DEBA905152 1290 Infinity II Vialsampler
📄 Description
Agilent - G7104A 1290 Infinity III Flexible Pump
📞 Call Description
JAN 2026 LC PM

Timeline

📞
▶
4 Case Linked Nov 13, 8:48 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01315059
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Nov 25, 10:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-01-28T05:00:00.000+0000
🚨 47.0 business days
🚗
4x Travel Added Jan 28, 8:54 AM
Type: Travel, Parts
Status: Open
Qty: 35, 1
🔧
▶
3 Status: Tech On Site Jan 28, 4:02 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 5
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 29, 3:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 30m
⚠️ 6.0 business days
📨
▶
3 Status: Invoice Pending Feb 5, 1:11 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-253062
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

📞
Case 00543543
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Jan 28, 12:00 AM
Created
Nov 13, 8:49 AM
Invoice #
SM-253062

Work Details (7)

Name Type Status Qty Amount Date
WL-03081234 Travel Open 35 $180.00 Jan 28, 8:54 AM
WL-03081235 Travel Open 35 $0.00 Jan 28, 8:54 AM
WL-03081236 Parts Open 1 $0.00 Jan 28, 8:54 AM
WL-03081237 Parts Open 1 $0.00 Jan 28, 8:54 AM
WL-03082085 Labor Open 1 $0.00 Jan 28, 4:06 PM
WL-03082086 Labor Open 5 $513.00 Jan 28, 4:06 PM
WL-03082087 Labor Open 1 $0.00 Jan 28, 4:06 PM

Details