Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315075 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mount Sinai Morningside — 1111 Amsterdam Ave, New York NY, 10025

Nov 13, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 54 biz days
Paused: 133 biz days
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Nov 13 → May 28, 2026
133 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
May 28 → Aug 4, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 46 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 4 → Aug 4, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 4 → Aug 16, 2026
8 business days (counted)
Running total: 54 of ? biz days used
Created: Nov 13, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → May 28 Ready for Release ⏸ Paused 133 —
May 28 → Aug 4 Scheduled ▶ Running 46 46
Aug 4 → Aug 4 Entered ▶ Running 0 46
Aug 4 → Aug 4 Ready for Release ⏸ Paused 0 —
Aug 4 → Aug 4 Assigned ▶ Running 0 46
Aug 4 → Aug 16 Scheduled ▶ Running 8 54
Dispatch 0.2d
Holding 134.0d (excluded)
Coordinators 47.0d
On Track
Dispatch
0.2 days
Holding (excluded from total)
134.0 days
Coordinators
47.0 days
Over SLA
Created: Nov 13, 2025 Due: Sep 30, 2026 (45 days left)
📅
188.0 days Total Age
⏱️
134.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
45.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543545
URGENT Philips WO Request
Closed
Preventative Maintenance Visit
Priority
High
Origin
Email
Reason
New Case
Contact
Julio Ortiz
Owner
Shelby Robinson
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315075 (current) Scheduled
Preventive Maintenance • Vivian Hyde
Created: Nov 13, 2025
Behind Schedule - Needs Attention
Scheduled • 276 days old
🚨
Primary Delay 134.0 days stuck in "Ready for Release"
⏱️
Total Delay 45.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
134.0d
Scheduled
47.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/04/2026 DMalloy - Called 347.248.9746 for Sunil Jasani. Explained the passing of Andre and advised we needed to reschedule for another FSE on another day. We agreed for Vivian to complete on Friday, August 28th at 10:00am. Emailed a confirmation.  

sunil.jasani@mountsinai.org


05/28/2026 DMalloy - Called 347.248.9746 for Sunil Jasani located on a previous WO for the device weith SN D401238. Spoke with customer and he agreed to have FSE Andre onsite on Friday, August 14, 2026 at 10:00am. Emailed a confirmation. 

sunil.jasani@mountsinai.org 


05/27/2026 DMalloy- Called 212.523.1613 for Julio Ortiz. No answer. Left a VM for a call back. Following up with an email.  

 julio.ortiz2@mountsinai.org


05/19/2026 DMalloy -First Contact email sent to customer Julio Ortiz the device location, serial number and proposed a date and time for a visit. 

julio.ortiz2@mountsinai.org

⚠️ Problem Description
Preventative Maintenance Visit
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Nov 13, 9:02 AM
Case Number: 00543545
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 13, 9:27 AM
Work Order: WO-01315075
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Nov 13, 11:04 AM
From: Entered
To: Ready for Release
Duration in Previous: 1h 37m
🚨 134.0 business days
🗓️
▶
3 Status: Scheduled May 28, 10:43 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-14T04:00:00.000+0000, 2026-08-14T00:00:00.000+0000, 2026-08-14T14:00:00.000+0000
🚨 47.0 business days
🆕
▶
2 Status: Entered Aug 4, 11:23 AM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Deon Malloy
From: Entered
To: Ready for Release
Duration in Previous: 1m
👷
▶
3 Technician Assigned Aug 4, 11:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 23m, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-08-28T14:00:00.000+0000

Bottlenecks

Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days

🔗 Related Artifacts

📞
Case 00543545
Closed

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 28, 10:00 AM
Created
Nov 13, 9:27 AM
Invoice #
N/A

Details