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← WO Overview

WO-01315075 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mount Sinai Morningside — 1111 Amsterdam Ave, New York NY, 10025

Nov 13, 2025 → Aug 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (22 biz days early)
Active: 64 biz days
Paused: 133 biz days
🕐 Clock stopped: Tech Off Site (Aug 28, 2026)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Nov 13 → May 28, 2026
133 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
May 28 → Aug 4, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 46 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 4 → Aug 4, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 46 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Aug 4 → Aug 28, 2026
18 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 28 → Aug 28, 2026
0 business days (counted)
Running total: 64 of ? biz days used
Created: Nov 13, 2025 Tech Off Site: Aug 28, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → May 28 Ready for Release ⏸ Paused 133 —
May 28 → Aug 4 Scheduled ▶ Running 46 46
Aug 4 → Aug 4 Entered ▶ Running 0 46
Aug 4 → Aug 4 Ready for Release ⏸ Paused 0 —
Aug 4 → Aug 4 Assigned ▶ Running 0 46
Aug 4 → Aug 28 Scheduled ▶ Running 18 64
Aug 28 → Aug 28 Tech On Site ▶ Running 0 64
Dispatch 0.2d
Holding 134.0d (excluded)
Coordinators 66.0d
Field Work 0.9d
Billing 10.5d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
134.0 days
Coordinators
66.0 days
Over SLA
Field Work
0.9 days
Billing
10.5 days
Over SLA
Created: Nov 13, 2025 Due: Sep 30, 2026 Completed: Aug 28, 2026 (33 days early)
📅
198.0 days Total Age
⏱️
134.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
72.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543545
URGENT Philips WO Request
Closed
Preventative Maintenance Visit
Priority
High
Origin
Email
Reason
New Case
Contact
Julio Ortiz
Owner
Shelby Robinson
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315075 (current) Invoiced
Preventive Maintenance • Vivian Hyde
Created: Nov 13, 2025 • Closed: Aug 28, 2026
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 134.0 days stuck in "Ready for Release"
⏱️
Total Delay 72.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
134.0d
Scheduled
66.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
10.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/04/2026 DMalloy - Called 347.248.9746 for Sunil Jasani. Explained the passing of Andre and advised we needed to reschedule for another FSE on another day. We agreed for Vivian to complete on Friday, August 28th at 10:00am. Emailed a confirmation.  

sunil.jasani@mountsinai.org


05/28/2026 DMalloy - Called 347.248.9746 for Sunil Jasani located on a previous WO for the device weith SN D401238. Spoke with customer and he agreed to have FSE Andre onsite on Friday, August 14, 2026 at 10:00am. Emailed a confirmation. 

sunil.jasani@mountsinai.org 


05/27/2026 DMalloy- Called 212.523.1613 for Julio Ortiz. No answer. Left a VM for a call back. Following up with an email.  

 julio.ortiz2@mountsinai.org


05/19/2026 DMalloy -First Contact email sent to customer Julio Ortiz the device location, serial number and proposed a date and time for a visit. 

julio.ortiz2@mountsinai.org

🔧 Work Performed
Preventative Maintenance - SN 401238
⚠️ Problem Description
Preventative Maintenance - SN 401238
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Nov 13, 9:02 AM
Case Number: 00543545
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 13, 9:27 AM
Work Order: WO-01315075
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Nov 13, 11:04 AM
From: Entered
To: Ready for Release
Duration in Previous: 1h 37m
🚨 134.0 business days
👷
▶
3 Technician Assigned May 28, 10:43 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-14T04:00:00.000+0000, 2026-08-14T00:00:00.000+0000, 2026-08-14T14:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 195d 22h
🚨 47.0 business days
🆕
▶
2 Status: Entered Aug 4, 11:23 AM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Deon Malloy
From: Entered
To: Ready for Release
Duration in Previous: 1m
👷
▶
3 Technician Assigned Aug 4, 11:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 23m, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-08-28T14:00:00.000+0000
🚨 19.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 28, 10:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 23h
⏱️
4x Labor Added Aug 28, 4:42 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 2.5, 15
🚗
Status: Tech Off Site by Vivian Hyde Aug 28, 4:51 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 5h 56m, 0m
🏁
Status: Closed by Vivian Hyde Aug 28, 5:58 PM
From: Completed
To: Closed
Duration in Previous: 1h 6m
⏳ 2.8 business days
⏱️
▶
2 Labor Added Sep 1, 3:28 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 21h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 3, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
🚨 11.0 business days
📨
▶
2 Status: Invoice Pending Sep 18, 3:37 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-273149

Bottlenecks

Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days

🔗 Related Artifacts

📞
Case 00543545
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 28, 10:00 AM
Created
Nov 13, 9:27 AM
Invoice #
SM-273149

Work Details (5)

Name Type Status Qty Amount Date
WL-03357857 Labor Open 1.5 $155.00 Aug 28, 4:42 PM
WL-03357858 Labor Open 2.5 $262.50 Aug 28, 4:42 PM
WL-03357859 Expenses Open 1 $0.00 Aug 28, 4:42 PM
WL-03357860 Travel Open 15 $0.00 Aug 28, 4:42 PM
WL-03362370 Labor Open - $36.10 Sep 1, 3:28 PM

Details