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WO-01315098 ↗ ServiceMax

SB Clinical Practice Management Plan, Inc • Inspection • PSM

📍 Stony Brook - Commack Dermatology - 17772 — 500 Commack RD Suite 105, Commack NY, 11725

Nov 13, 2025 → Mar 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (74 biz days late)
Active: 84 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 18, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 3 of ? biz days used
40d
▶ Clock Running
Status: On Hold
Nov 18 → Jan 20, 2026
40 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 23, 2026
3 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 48 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Jan 27 → Mar 19, 2026
36 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 84 of ? biz days used
Created: Nov 13, 2025 Completed: Mar 19, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 18 Ready for Scheduling ▶ Running 3 3
Nov 18 → Nov 18 Assigned ▶ Running 0 3
Nov 18 → Jan 20 On Hold ▶ Running 40 43
Jan 20 → Jan 23 Ready for Scheduling ▶ Running 3 46
Jan 23 → Jan 26 Assigned ▶ Running 1 47
Jan 26 → Jan 26 Entered ▶ Running 0 47
Jan 26 → Jan 26 On Hold ▶ Running 0 47
Jan 26 → Jan 27 Reschedule ▶ Running 1 48
Jan 27 → Jan 27 Assigned ▶ Running 0 48
Jan 27 → Mar 19 Scheduled ▶ Running 36 84
Mar 19 → Mar 19 Tech On Site ▶ Running 0 84
Dispatch 0.1d
Holding 40.8d (excluded)
Coordinators 48.1d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
40.8 days
Coordinators
48.1 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Nov 13, 2025 Due: Mar 27, 2026 Completed: Mar 19, 2026 (8 days early)
📅
85.0 days Total Age
⏱️
40.8d in On Hold Longest Stage
🔄
14 transitions Status Changes
⚠️
42.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543509
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 44 https://www.ebiotrack.com/inspection.php?iid=31226
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lauren Crociata
Owner
Shelby Robinson
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315098 (current) Invoiced
Inspection • Mohamed Shareed
Created: Nov 13, 2025 • Closed: Mar 19, 2026
Completed with significant delays
Invoiced • 275 days old
🚨
Primary Delay 40.8 days stuck in "On Hold"
⏱️
Total Delay 42.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
7.7d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
On Hold
40.8d
Reschedule
1.7d / 2.0d SLA
Scheduled
37.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/27 KSmith -- Scheduled for 3/19 with Lauren per her request. 9-11am. They have also added a few more exam rooms since they are in a bigger suite. Now in Suite 105

1/26 KSmith -- Lauren is out of the office today and will get back with me tomorrow to confirm dates. Suite needs updated in SMX and EBT. They are now in Suite 105

1/26 KSmith -- Sent email to schedule for 3/3

1/23 KSmith -- Sent email to schedule for 3/3

11/18 KSmith -- Lauren advised they moved suites, now in suite 105. They also added 4 more rooms. Lauren also advised they are not due until March.

11/18 KSmith -- Sent email to schedule for 1/8

🔧 Work Performed
Completed annual inspection all work documented in ebiotrack S.O #: 2863597-17772-31226
🔍 Technician Findings
Completed annual inspection all work documented in ebiotrack S.O #: 2863597-17772-31226
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 44 https://www.ebiotrack.com/inspection.php?iid=31226

Timeline

📞
Case Linked Nov 13, 6:01 AM
Case Number: 00543509
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 13, 10:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.0 business days
👷
2 Technician Assigned Nov 18, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 0h
⏸️
Status: On Hold by Kourtney Smith Nov 18, 12:22 PM
From: Assigned
To: On Hold
Duration in Previous: 1h 10m
🚨 41.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Jan 20, 1:36 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 63d 1h
4.0 business days
👷
2 Technician Assigned Jan 23, 1:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 0h
2.0 business days
🆕
Status: Entered by Kourtney Smith Jan 26, 1:11 PM
From: Assigned
To: Entered
Duration in Previous: 2d 23h
⏸️
Status: On Hold by Mark Joseph Jan 26, 1:38 PM
From: Entered, On Hold
To: On Hold, Reschedule
Duration in Previous: 27m, 0m
👷
4 Technician Assigned Jan 27, 11:08 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Reschedule
To: Assigned
Duration in Previous: 21h 29m
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-19T13:00:00.000+0000
🚨 37.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Mar 19, 9:14 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 50d 21h
⏱️
3 4x Labor Added Mar 19, 7:35 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 10h 22m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
2.5 business days
📄
3 Status: Ready to Bill Mar 23, 11:23 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-257240

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00543509
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Mar 19, 9:00 AM
Created
Nov 13, 10:48 AM
Invoice #
SM-257240

Work Details (4)

Name Type Status Qty Amount Date
WL-03152114 Labor Open 1.5 $0.00 Mar 19, 7:35 PM
WL-03152115 Labor Open 5 $1,414.00 Mar 19, 7:35 PM
WL-03152116 Travel Open 38 $0.00 Mar 19, 7:35 PM
WL-03152117 Expenses Open 1 $0.00 Mar 19, 7:35 PM

Details