Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315102 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Johnson SP — 290 Donovan-Harrison Road, Wrightsville GA, 31096

Nov 13, 2025 → Sep 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (200 biz days late)
Active: 210 biz days
🕐 Clock stopped: Completed (Sep 17, 2026)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Jan 2, 2026
32 business days (counted)
Running total: 32 of ? biz days used
121d
▶ Clock Running
Status: Assigned
Jan 2 → Jun 27, 2026
121 business days (counted)
Running total: 153 of ? biz days used
51d
▶ Clock Running
Status: On Hold
Jun 27 → Sep 9, 2026
51 business days (counted)
Running total: 204 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 10, 2026
1 business day (counted)
Running total: 205 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 10 → Sep 10, 2026
0 business days (counted)
Running total: 205 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 16, 2026
4 business days (counted)
Running total: 209 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 17, 2026
1 business day (counted)
Running total: 210 of ? biz days used
Created: Nov 13, 2025 Completed: Sep 17, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Jan 2 Ready for Scheduling ▶ Running 32 32
Jan 2 → Jun 27 Assigned ▶ Running 121 153
Jun 27 → Sep 9 On Hold ▶ Running 51 204
Sep 9 → Sep 10 Ready for Scheduling ▶ Running 1 205
Sep 10 → Sep 10 Assigned ▶ Running 0 205
Sep 10 → Sep 16 Scheduled ▶ Running 4 209
Sep 16 → Sep 17 Tech On Site ▶ Running 1 210
Dispatch 0.6d
Holding 51.0d (excluded)
Coordinators 161.1d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.6 days
Over SLA
Holding (excluded from total)
51.0 days
Coordinators
161.1 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Nov 13, 2025 Due: Sep 30, 2026 Completed: Sep 17, 2026 (13 days early)
📅
210.2 days Total Age
⏱️
122.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
156.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543510
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 59 https://www.ebiotrack.com/inspection.php?iid=31227
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mitzi Hall
Owner
Shelby Robinson
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315102 (current) Invoiced
Inspection • Dylan Ingraham
Created: Nov 13, 2025 • Closed: Sep 16, 2026
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 122.0 days stuck in "Assigned"
⏱️
Total Delay 156.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.6d / 0.5d SLA
Ready for Scheduling
34.1d / 1.0d SLA
Assigned
122.0d / 0.5d SLA
On Hold
51.0d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10/26- BBaggett- POC emailed back and confirmed date/time works.

POC: Contact would be Mitzi Hall or DON Claxton


9/10/26- BBaggett- sent POC email with date/time of service offering Wednesday 9/16 with an arrival window between 11 a.m.-1 p.m.


6/27/2026 Sramen - moved to on hold because there is nothing more we can do to schedule until this background check is sorted out.

6/22/26 AJinerson - Discussed w/ tech sup in scheduling meeting. As of right now, there is no update on clearance for technicians for Centurion of GA for the state of GA.


6/10/26 AJinerson - Discussed w/ tech sup in scheduling meeting. As of right now there is no update on clearance for Centurion of GA yet. We are still held up somewhere on the clearance process between techs, HR, and ASM.


6/3/26 AJinerson - Discussed in scheduling meeting with tech sup MFranks. There is no update on Centurion - GA Clearance yet at this time yet.


6/1/26 AJinerson - Discussed in scheduling meeting with tech sup MFranks. There is no update on Centurion - GA Clearance yet at this time.


5/28/26 AJinerson - Per scheduling meeting with MFranks, there is no update on technician's centurion of GA clearance at this time.


5/20/26 AJinerson - Discussed w/ tech MFranks in scheduling meeting today, no update on Clearance forms for GA technicians as of right now.


5/14/26 AJinerson - Per scheduling meeting w/ MFranks, techs have meeting w/ FOD/SUP on Thurs. 5/14 to review clearance needed for GA Centurion. Will have more information after meeting on how/when we can proceed with these WOs.


5/7/26 AJinerson - Discussed in scheduling meeting w/ tech SUP MFranks.

Only one tech has submitted this new paperwork to Centurion so far (TGifford) And it was disapproved due to social medias being private. Tech sup working with ASM/HR/Techs/FOD on how to proceed with having techs submit their clearance forms further.


4/29/26 AJinerson - Sent follow up chatter on WO-01315102 to FOM/Tech SUP to see if there's any update on techs submitting the Centurion Clearance forms yet.


4/21/26 AJinerson - Sent follow up chatter on WO-01315102 to FOM/Tech SUP to see if there's any update on techs submitting the Centurion Clearance forms yet.


4/15/26 AJinerson - Sent chatter on WO-01315102 to FOM and Tech SUP to see if any update on techs filling out/submitting paperwork.


4/13/26 AJinerson - Discussed w/ tech SUP MFranks in scheduling meeting regarding updates on tech clearance. Per MFranks, they are wanting HR to get involved and assist techs with filling out this clearance to make sure everything is filled out correctly.


4/8/26 AJinerson - Per email from FOM and tech sup, they are aware that techs will have to fill this out and send them in. Discussed w/ tech sup in scheduling meeting who said they are wanting techs to fill this out with HR or have HR involved in this process to reduce any risk of errors when submitting.


4/7/26 AJinerson - Discussed w/ SUP RBerry. Sent email to FSEs and SUP/FOM regarding needing to submit updated Centurion Clearance info to Centurion Contact: Tara Bryant.


4/6/26 RBerry- Chattered: @[Dylan Nakoff]​ Do you have an update on the clearance for this WO and WO-01318351? Thank you!


3/19/26 AJinerson - Discussed in scheduling meeting. ASM has meeting with Centurion this week (3/19 or 3/20) and still working on clearance issues.


3/6/26 AJinerson - Per chatter w/ ASM on WO-01315102, they are still working with FOM and Centurion on how to proceed with the clearance issues/requests.


3/2/26 AJinerson - Discussed with tech sup in scheduling meeting on 2/27 - this has been escalated to ASM and FOD on how to proceed with clearance forms since sites are requesting forms to be filled out that techs have already done multiple times. ASM is currently working with Centurion on how to move forward with clearance requests.


2/26/26 AJinerson - Per tech sup and asm, they are escalating the centurion GA clearance issue to follow up with Centurion directly and ASM to see how we need to proceed with these clearance issues/confusion.


2/17/26 AJinerson - Tech sup escalating this issue to FOM/ASM to see what may need to be done, since techs are saying they've already filled out clearance forms that contact at Centurion is requesting again.

2/16/26 AJinerson - Checking w/ tech sup to see if clearance has been submitted from GA techs yet.


2/13/26 AJinerson - Discussed w/ tech sup to check and see what techs sent in clearance info to Centurion.

1/30/26 AJinerson - Tech SUP sent email to GA HCP Techs needing to send in additional information for Centurion Clearance.


1/29/26 AJinerson - Discussed w/ tech sup in scheduling meeting about tech clearance since we have had no issue with scheduling other Centurion sites in GA for this technician, and all other sites have confirmed he is cleared on a "Master List'. Tech SUP looking into this to see how we need to proceed here.


1/29/26 AJinerson - Received email back from Tara Bryant stating they do not have clearance confirmation for Henry Holmes and listed they need the below information to get the process started:


  • A copy of your driver’s license
  • A recent color photo/selfie
  • The Username and URL link to your Facebook, Instagram, and X/Twitter accounts.



1/28/26 AJinerson - Sent email to Stacey Scott and Dawn Tice to see if able to assist w/ confirming cleared tech/clearance assistance.


1/26/26 AJinerson - Sent email to Tabitha Darden to see if able to assist w/ getting clarification/confirmation on tech GA clearance for Centurion.


1/26/26 AJinerson - Received email back from Mitzi stating they will need to "reschedule" (not schedule for offered date(s)) due to not having tech clearance -they are asking for the provider's information on the tech's background. They said GA does not have the master clearance list.


1/23/26 AJinerson - Sent follow up email to Mitzi asking if ready to proceed with scheduling for 1/28 - asking what info they need from us still if any.


1/20/26 AJinerson - Sent email back to POC Mitzi asking what information they need from us to proceed with scheduling this service.


1/14/26 AJinerson - Sent follow up email to Mitzie offering tech visit on Weds. 1/28 with eta between 9am-11am.


1/6/26 AJinerson - Sent email to Mitzi offering tech visit on Wednesday, 1/28 with eta between 9am-11am.


01/05/2025 LHill-emailed clearance form to Melissa.


12/30/2025 LHill-rec'd email from Whitney Claxton clearance form.


12/30/2025 LHillj-sent email to Mitzi Hall-Do you have a form that we need to fill out?


12/30/2025 LHill-rec'd email from Mitzi Hall-Yes, we need to complete a background check. 


12/30/2025 LHill-sent email to Mitzi Hall-Do you require background checks?

See logged email.


12/22/2025 LHill-rec'd email from Mitzi Hall-

Any day is fine. Have other facilities been requiring background checks?


12/22/2025 LHill-sent email to Mitzi Hall at mhall2@teamcenturion.com to confirm contact & equipment.

🔧 Work Performed
9/16 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY AND WAS ESCORTED BACK TO MEDICAL. COMPLETED ANNUAL INSPECTION SERVICE OF 57 DEVICES (52 PASS / 5 FAIL). VERIFIED ALL EQUIPMENT HAD BEEN LOCATED & INSPECTED. ARCHIVED OLD / MISSING DEVICES. ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
9/16 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 59 https://www.ebiotrack.com/inspection.php?iid=31227

Timeline

📞
Case Linked Nov 13, 6:01 AM
Case Number: 00543510
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Nov 13, 10:52 AM
Work Order: WO-01315102
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Shelby Robinson Nov 13, 3:46 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 4h 53m
🚨 33.0 business days
👷
▶
2 Technician Assigned Jan 2, 9:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 49d 17h
🚨 122.0 business days
⏸️
Status: On Hold by Stephanie Ramen Jun 27, 1:49 PM
From: Assigned
To: On Hold
Duration in Previous: 176d 3h
🚨 51.0 business days
📅
Status: Ready for Scheduling by Lauren Oberg Sep 9, 2:05 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 74d 0h
👷
▶
3 Technician Assigned Sep 10, 11:08 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Brittany Baggett
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 21h 2m, 0m
📅
Dispatch Scheduled by Brittany Baggett
Scheduled For: 2026-09-16T15:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Sep 16, 5:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 6h
⏱️
▶
3 7x Labor Added Sep 16, 9:13 PM
7x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site
To: Completed
Duration in Previous: 4h 3m
🏁
Status: Closed by Dylan Ingraham
From: Completed
To: Closed
Duration in Previous: 3m
📄
▶
2 Status: Ready to Bill Sep 17, 11:08 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 20, 9:05 PM
Invoice Number: SM-272871

Bottlenecks

Entered
Duration: 4.9 business hours (threshold: 4.0 business hours)
Exceeded by 0.9 business hours
Ready for Scheduling
Duration: 32.4 business days (threshold: 1.0 business days)
Exceeded by 31.4 business days
Assigned
Duration: 122.0 business days (threshold: 4.0 business hours)
Exceeded by 121.5 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00543510
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Sep 16, 11:00 AM
Created
Nov 13, 10:52 AM
Invoice #
SM-272871

Work Details (7)

Name Type Status Qty Amount Date
WL-03385838 Labor Open 3.75 $0.00 Sep 16, 9:13 PM
WL-03385839 Labor Open 3.5 $1,495.00 Sep 16, 9:13 PM
WL-03385840 Labor Open 0.75 $0.00 Sep 16, 9:13 PM
WL-03385841 Labor Open 2 $0.00 Sep 16, 9:13 PM
WL-03385842 Travel Open 136 - Sep 16, 9:13 PM
WL-03385843 Travel Open 76 - Sep 16, 9:13 PM
WL-03385844 Expenses Open 1 $0.00 Sep 16, 9:13 PM

Details