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WO-01315132 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Jamaica Hospital — 8900 Van Wyck Expy, Jamaica NY, 11418

Nov 13, 2025 → Nov 17, 2025

✅ Completed
PC Per client agreement
Target: Nov 24, 2025
🕐 Clock stopped: Tech Off Site (Nov 18)
✓ SLA Met (6d early)
Dispatch 0.1d
Coordinators 2.8d
Field Work 1.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.8 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 13, 2025 Due: Nov 24, 2025 Completed: Nov 18, 2025 (6 days early)
📅
3.0 days Total Age
⏱️
2.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543639
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315132 (current) Invoiced
Repair • Israel Martell
Created: Nov 13, 2025 • Closed: Nov 17, 2025
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 2.8 days stuck in "Scheduled"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/13/2025 RArnold - Emailed Customer to let them know Israel will be onsite on 11/17

🔧 Work Performed
11/17/2025 - IM - Replaced power supply and power cord. All T&V tests passed.
🔍 Technician Findings
11/17/2025 - IM - Replaced power supply and power cord. All T&V tests passed.
⚠️ Problem Description
Respiratory Dept - Power supply may be giving issue or battery. Not turning on and not showing that its charging.
📄 Description
V60 Ventilator
📞 Call Description
Repair - Contract

Timeline

📞
Case Linked Nov 13, 11:34 AM
Case Number: 00543639
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 13, 11:48 AM
Work Order: WO-01315132
Type: Repair
Priority: PC
👷
▶
3 Technician Assigned Nov 13, 12:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 39m
⏳ 3.0 business days
🔧
Status: Tech On Site by Israel Martell Nov 17, 10:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
⏱️
2x Labor Added Nov 17, 12:40 PM
Type: Labor
Status: Open
Qty: 1, 2.5
⏱️
6x Labor Added Nov 17, 7:46 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 2.5, 1, 58, 65
🚗
Status: Tech Off Site by Israel Martell Nov 17, 7:57 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 9h 1m, 0m
🏁
Status: Closed by Israel Martell Nov 17, 8:06 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏱️
▶
2 Labor Added Nov 18, 1:17 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 14m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
🚨 36.0 business days
🧾
Invoice Created Jan 9, 9:56 AM
Invoice Number: SM-247291

Bottlenecks

Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.5 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00543639
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Nov 17, 8:00 AM
Created
Nov 13, 11:48 AM
Invoice #
SM-247291

Work Details (9)

Name Type Status Qty Amount Date
WL-03009876 Labor Open 1 $0.00 Nov 17, 12:40 PM
WL-03009877 Labor Open 2.5 $237.50 Nov 17, 12:40 PM
WL-03010536 Labor Open 2 $155.00 Nov 17, 7:46 PM
WL-03010537 Labor Open 2.5 $0.00 Nov 17, 7:46 PM
WL-03010538 Expenses Open 1 $0.00 Nov 17, 7:46 PM
WL-03010539 Travel Open 5 $0.00 Nov 17, 7:46 PM
WL-03010540 Travel Open 58 $0.00 Nov 17, 7:46 PM
WL-03010541 Travel Open 65 $0.00 Nov 17, 7:46 PM
WL-03011238 Labor Open 0.016666666666667 $38.00 Nov 18, 1:17 PM

Details