Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315167 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 JSRA Centers LLC — 1043 W Main St, Freehold NJ, 07728

Nov 13, 2025 → Dec 22, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Dec 22)
✓ SLA Met (8d early)
Dispatch 0.1d
Coordinators 28.6d
Billing 3.5d
✓ SLA Met
Dispatch
0.1 days
Coordinators
28.6 days
Over SLA
Billing
3.5 days
Over SLA
Created: Nov 13, 2025 Due: Dec 30, 2025 Completed: Dec 22, 2025 (8 days early)
📅
27.7 days Total Age
⏱️
24.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
28.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543690
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315167 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Nov 13, 2025 • Closed: Dec 22, 2025
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 24.0 days stuck in "Scheduled"
⏱️
Total Delay 28.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
4.6d / 1.0d SLA
Scheduled
24.0d / 2.0d SLA
Closed
0.9d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
3.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11/2025 RArnold- Sent Reminder Email

11/19/2025 Cever received email from christine.oshaughnessy@univrad.com confirming FSE onsite for Dec 18th at 10 a.m.

11/13/2025 Cever emailed Christine Oshaughnessy <christine.oshaughnessy@univrad.com> with date options included

🔧 Work Performed
Completed pm
🔍 Technician Findings
probe eL18-4 & L12-3 failed testing
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System IP 104792073 SN US623B0310
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Nov 13, 1:01 PM
Case Number: 00543690
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 13, 1:40 PM
Work Order: WO-01315167
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Nov 13, 2:27 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 47m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Nov 19, 10:56 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 5d 20h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-18T15:00:00.000+0000
🚨 23.7 business days
⏱️
▶
2 5x Labor Added Dec 22, 5:33 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 32d 18h, 0m
⏱️
▶
2 Labor Added Dec 22, 12:40 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 7h 8m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Ready for Scheduling
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00543690
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Dec 18, 10:00 AM
Created
Nov 13, 1:40 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03044898 Labor Open 3 $0.00 Dec 22, 5:33 AM
WL-03044899 Labor Open 2 $275.00 Dec 22, 5:33 AM
WL-03044900 Expenses Open 1 $0.00 Dec 22, 5:33 AM
WL-03044901 Expenses Open 1 $0.00 Dec 22, 5:33 AM
WL-03044902 Travel Open 49 $0.00 Dec 22, 5:33 AM
WL-03045159 Labor Open 0.016666666666667 $38.00 Dec 22, 12:40 PM

Details