Use this password to access the kiosk: 2CKZ@PY#
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
The bench assembly hinges and side cabinet frame are bent. The seat is locking when closed but doesn’t lock in all positions when open. Attempted to straighten the bent parts of the side cabinet. Hinges need to be replaced.
🔍Technician Findings
Kiosk was power off and the seat was locked.
⚠️Problem Description
Tech will be shipped replacement seat locking kit for this
repair. Tech must have multimeter on site for repair.
Tech will first need to call L2 for troubleshooting prior to replacing parts sent.
Special Instructions: Pharmacy states seat will not close. It is stuck in the open position. Send technician to replace seat lock machanism.
Use this password to access the kiosk: 2CKZ@PY#
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with 4G installed
📋
Outbound to +14073979910
Completed Nov 13, 2025
Per Brigette they will unplug and put OOO sign on it.
📅
🚗 Drive Home - WO
Nov 18, 2025 2:30pm – 3:00pm
Work Order: WO-01315174
Account: HIGI LLC
Customer Case Number: SD-329408
Location: Sam's Club #4782
Address: 4763 WEST IRLO BRONSON MEM HWY, Kissimmee, FL 34746
Manufacturer: Higi
Model #: ZT2776-4G
Serial #: CSA-2016105798
Contact Name:
Contact Phone:
Contact Email:
Due Date: 11/19/2025
Schedul