Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Your Pet Dentist — 147 Thompson Ln, Nashville TN, 37211
Nov 13, 2025 → Dec 4, 2025
12/2 MOwens Called to speak to Tammy. She was in a meeting. Left a msg for her to call back to schedule the return visit. Called Tammy back and the return visit is scheduled for this Thurs. 12/4 with arrival between 8-9am.
11/26/2025 SRobinson- Order No: 740584
Customer PO No: SR1493316
Customer: Midmark No Charge
Service Request NO: 1493316
Ship To Name: Your Pet Dentist
Ship To Address: 147 Thompson Ln
Ship To City/State: Nashville, TN 37211-2411
Waybill (Tracking #): 1ZE444250370046569
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 26-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-11020-00 SERIAL #: DESCRIPTION: KIT, WATER DRAWBACK VALVE
LINE NO: 2.1 QTY: 1 ITEM: 117477 SERIAL #: DESCRIPTION: FITTING, 1/16 BARB TEE
LINE NO: 3.1 QTY: 3 ITEM: 117479 SERIAL #: DESCRIPTION: UNI-CLAMP, 1/8 OD TUBE K
LINE NO: 4.1 QTY: 3 ITEM: 117480 SERIAL #: DESCRIPTION: CLAMP, SLEEVE
11/26/25 RBerry- Spoke with Tammy, realized while on the call that technician has completed this WO but child WO is waiting on additional parts. Advised Tammy that as soon as tracking is received for the child WO we will reach back out to schedule.
11/25/2025 Sramen - removed serviced date timestamp and noticed dispatch never updated the due date so I updated it as well based on parts delivery.
11/25 SRogers: tech accidentally "serviced" WO early - child WO requires parts. Updated status to reschedule.
11/24 MOwens Tech said he will have to return on 11/25 to complete the repair.
11/18/2025jsells
Ship To Name: Your Pet Dentist Ship To Address: 147 Thompson Ln Ship To City/State: Nashville, TN 37211-2411 Waybill (Tracking #): 1ZE444250371750313 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 18-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: 014-10188-00 SERIAL #: DESCRIPTION: VALVE, SINGLE TURN NEEDLE LINE NO: 2.1 QTY: 1 ITEM: 016-10424-00 SERIAL #: DESCRIPTION: CONTROL KNOB WITH INDICATOR11/18 MOwens Tammy Hudson called back and I told her to watch for the parts delivery by UPS by EOD to complete the repair. She will look out for them and have them available when the tech goes back onsite. I offered the first available day on Mon. 11/24 because both TN techs are working out of state this week. She said 11/24 between 12-1pm for the arrival works for her.
11/18/2025 JRolston - Received call from site POC, Tammy Hudson, for scheduling. Transferred to Melissa Owens / ASC, accordingly.
11/18 MOwens Called to speak to Tammy Hudson but had to leave a msg for her to call back and schedule the return visit.
11/14/2025jsells
Ship To Name: Your Pet Dentist Ship To Address: 147 Thompson Ln Ship To City/State: Nashville, TN 37211-2411 Waybill (Tracking #): 1ZE444250371991894 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 14-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-11037-00 SERIAL #: DESCRIPTION: KIT, FRONT COVER, LOWER LINE NO: 2.1 QTY: 1 ITEM: 002-11036-00 SERIAL #: DESCRIPTION: KIT, FRONT COVER UPPER 5 POS
11/13/2025jsells
Hello, EMSAR,
We are shipping additional parts for this dispatch on Sales Order 738588. Scheduled to ship on 11/14.
11/13/25 lcoonrod
asked that I hold and the line disconnected. sending email.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03020313 | Labor | Open | 1 | $110.00 | Nov 25, 8:19 PM |
| WL-03020314 | Labor | Open | 1.25 | $0.00 | Nov 25, 8:19 PM |
| WL-03020315 | Travel | Open | 46 | $0.00 | Nov 25, 8:19 PM |