Miscellaneous Calibration
2 Centrifuges need calibrated to ensure they are running for 15 mins & at at least 1000-1300 G Force for proper lab preparation.
https://www.ebiotrack.com/inspection.php?iid=31233
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
11/13 KKelch called Jodi back to schedule for 11/19 between 11:30 and 12:30 pm. Customer confirmed. Call logged on WO-01315215
11/13 KKelch called Jodi to schedule VM Bear Creek for 11/19 between 9 and 11 am and VM Copperfield for 11/19 between 11:30 and 1:30 pm. Left VM. Call logged on WO-01315218
🔧Work Performed
Adjusted centrifuge spin time from 10mins to 15mins. Equipment is fixed speed and RPM/RCF cannot be adjusted
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Miscellaneous Calibration
2 Centrifuges need calibrated to ensure they are running for 15 mins & at at least 1000-1300 G Force for proper lab preparation.
https://www.ebiotrack.com/inspection.php?iid=31233
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
📋
Outbound to +18324524346
Completed Nov 13, 2025
11/13 KKelch called Jodi to schedule VM Bear Creek for 11/19 between 9 and 11 am and VM Copperfield for 11/19 between 11:30 and 1:30 pm. Left VM. Call logged on WO-01315218
Work Order: WO-01315218
Account: VillageMD
Customer Case Number:
Location: VM Copperfield - (TX25-S50013)
Address: 15881 FM 529 Ste A, Houston, TX 77095
Manufacturer:
Model #:
Serial #:
Contact Name: Jodi Legan
Contact Phone: 8324524346
Contact Email: jlegan@villagemedical.com
Due Date: 11/20/20
Timeline
📞
▶
3
Case Linked Nov 13, 3:13 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01315218
Type:Misc. Inspection
Priority:P5
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Nov 13, 3:48 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Arturo Diaz
🗓️
▶
2
Status: Scheduled Nov 13, 5:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-19T17:30:00.000+0000
⏳4.9 business days
⏱️
3x Labor Added Nov 19, 3:19 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 15
🔧
▶
2
Status: Tech On Site Nov 19, 4:08 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:1, 0.5
🚗
▶
2
Status: Tech Off Site Nov 19, 6:52 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Arturo Diaz
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:1m, 0m
⏳2.6 business days
📄
Status: Ready to Bill by Diane PattonNov 22, 12:28 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 17h, 0m
⏳1.0 business days
🧾
Invoice Created Nov 24, 1:02 PM
Invoice Number:SM-247375
Bottlenecks
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)