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← WO Overview

WO-01315229 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Delaware Northwest Veterinary Clinic — 109 W Lincoln Ave, Delaware OH, 43015

Nov 13, 2025 → Nov 18, 2025

✅ Completed
P4 4 business days from creation
Target: Nov 19, 2025
🕐 Clock stopped: Completed (Nov 19)
✓ SLA Met
Dispatch 0.0d
Material Management 1.2d
Coordinators 3.1d
Field Work 1.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.2 days
Coordinators
3.1 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Nov 13, 2025 Due: Nov 21, 2025 Completed: Nov 19, 2025 (2 days early)
📅
3.5 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00543740
Midmark Service Request Dispatch Authorization - WO-00127346
Closed
Travel Zone 2 ADDITIONAL NOTES Imaging/X-Ray Dispatch - If Sarah is not available to setup service, ask for Dr. Joey. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you! DISPATCH ITEMS Serial # L1163850 Item DCV5-G2X/H ITEM DESCRIPTION VETPRO DC 2.0, 56" REACH, W/TWO STUD MOUNT PCR CODES Problem Cause Resolution SHORT CIRCUIT ERROR UM UNDETERMINED DIAGNOSING PRODUCT Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 738624 E1-13004 1.00000 Ship Exchanged Open 738624 30-08072 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Mcdorman
Owner
Shelby Robinson
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315229 (current) Invoiced
Repair • Jordan Moceri
Created: Nov 13, 2025 • Closed: Nov 18, 2025
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Awaiting Parts - Customer
1.2d
Scheduled
1.6d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 CRamen Sarah returned call and scheduled for Tuesday 11/18/2025 at 8am if possible but time frame given 8-9am. Parts have arrived. 

11/17/2025 CRamen left a message to be relayed to Sarah that parts are to deliver today and requesting scheduling for Tuesday 11/18/25 with tech arrival between 10-12 Logged email. Placeholder set.

11/14/2025 CRamen parts deliver Monday


11/14/2025jsells

Ship To Name: Delaware Northwest Veterinary Clnc Ship To Address: 109 W Lincoln Ave Ship To City/State: Delaware, OH 43015-1613 Waybill (Tracking #): 1ZE444250372588702 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 14-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: E1-13004 SERIAL #: DESCRIPTION: CABLE, CAT5E, 0.5 FT, UNSHIELDED LINE NO: 2.1 QTY: 1 ITEM: 30-08072 SERIAL #: DESCRIPTION: RIBBON CABLE ASM., PREVA


11/13/2025 CRamen assigned to Jordan and placed into APC


11/13/2025 SRobinson- Called Sarah Mcdorman, 1(740) 971-0230. Asked for Sarah, gave her the WO# and advised a coordinator will be reaching out to schedule. 

🔧 Work Performed
replaced parts sent and tested functions. All functions working
🔍 Technician Findings
confirmed short circuit
⚠️ Problem Description
Travel Zone 2 ADDITIONAL NOTES Imaging/X-Ray Dispatch - If Sarah is not available to setup service, ask for Dr. Joey. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you! DISPATCH ITEMS Serial # L1163850 Item DCV5-G2X/H ITEM DESCRIPTION VETPRO DC 2.0, 56" REACH, W/TWO STUD MOUNT PCR CODES Problem Cause Resolution SHORT CIRCUIT ERROR UM UNDETERMINED DIAGNOSING PRODUCT Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 738624 E1-13004 1.00000 Ship Exchanged Open 738624 30-08072 1.00000
📄 Description
Midmark Progeny VetPro Wall Mount x-ray system. (P7015, P7015V-P, DCV5, P7016, DCV6, P7017, DCV7, DCD7, P7018, DCV8)

Timeline

📞
Case Linked Nov 13, 2:21 PM
Case Number: 00543740
Subject: Midmark Service Request Dispatch Authorization - WO-00127346
Status: Closed
📋
Work Order Created Nov 13, 3:37 PM
Work Order: WO-01315229
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Nov 13, 3:45 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8m
👷
▶
3 Technician Assigned Nov 13, 5:43 PM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 58m
👤
Status: Awaiting Parts - Customer by Charles Ramen
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
📅
Status: Ready for Scheduling by Jessica Sells Nov 14, 5:23 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 23h 38m
🆕
▶
2 Status: Entered Nov 15, 12:13 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jordan Moceri
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Nov 17, 2:05 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 2d 13h
🔧
Status: Tech On Site by Jordan Moceri Nov 18, 9:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19h 6m
⏱️
▶
2 3x Labor Added Nov 18, 7:58 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 46m, 0m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Nov 20, 3:27 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 19.0 business days
🧾
Invoice Created Dec 16, 10:12 AM
Invoice Number: SM-247093

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00543740
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jordan Moceri
Scheduled
Nov 18, 8:00 AM
Created
Nov 13, 3:37 PM
Invoice #
SM-247093

Work Details (3)

Name Type Status Qty Amount Date
WL-03012109 Labor Open 1.7 $0.00 Nov 18, 7:58 PM
WL-03012110 Labor Open 0.55 $55.00 Nov 18, 7:58 PM
WL-03012111 Travel Open 77 $110.00 Nov 18, 7:58 PM

Details