Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315271 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Virtual Tech - Drop Shipment • PC

📍 329 - Wheat Ridge — 3455 West Lutheran Pkwy, Suite 110, Wheat Ridge CO, 80033

Nov 14, 2025 → Feb 4, 2026

✅ Completed
PC Per client agreement
Target: Feb 4, 2026
🕐 Clock stopped: Completed (Feb 4)
⏸ 62d excluded (parts wait + holding)
✓ SLA Met
Dispatch 0.0d
Material Management 45.0d
Coordinators 12.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
45.0 days
Over SLA
Coordinators
12.0 days
Over SLA
Created: Nov 14, 2025 Due: Feb 4, 2026 Completed: Feb 4, 2026 (on time)
📅
59.0 days Total Age
⏱️
45.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
53.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543731
Follow up to WO-01311338
Closed
Follow up to WO-01311338 Inspection #: 30818 Asset ID: 13326814 Model: Conmed - HYFRECATOR 2000 Notes: Main unit is working properly Wand has damaged Pins. Recommend replacement. Part number (SKU 7-900-5)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amber Gonzales
Owner
Virtual Tech
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315271 (current) Invoiced
Virtual Tech - Drop Shipment • Gavin Poole
Created: Nov 14, 2025 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 45.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 53.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
45.0d / 3.0d SLA
L2 Review
5.0d
Assigned
1.5d / 0.5d SLA
Reschedule
10.5d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Tracking Check 1-21: https://www.ups.com/track?track=yes&trackNums=1Z01E3E70394970304&loc=en_US&requester=ST/trackdetails

🔧 Work Performed
parts ordered and shipped to site 1Z01E3E70394970304
🔍 Technician Findings
parts ordered and shipped to site 1Z01E3E70394970304
⚠️ Problem Description
Follow up to WO-01311338 Inspection #: 30818 Asset ID: 13326814 Model: Conmed - HYFRECATOR 2000 Notes: Main unit is working properly Wand has damaged Pins. Recommend replacement. Part number (SKU 7-900-5) https://www.ebiotrack.com/workorder.php?wo=69703

Timeline

📞
Case Linked Nov 13, 2:04 PM
Case Number: 00543731
Subject: Follow up to WO-01311338
Status: Closed
📋
▶
3 Work Order Created Nov 14, 8:31 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085285
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 45.0 business days
🔩
▶
2 2x Parts Added Jan 15, 11:20 AM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by MELISSA BARRETT
From: Awaiting Parts
To: L2 Review
Duration in Previous: 62d 2h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 19, 2:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Gavin Poole
From: L2 Review
To: Assigned
Duration in Previous: 4d 3h
⏳ 2.0 business days
🔄
Status: Reschedule by Wendy Argueta Jan 20, 3:07 PM
From: Assigned
To: Reschedule
Duration in Previous: 1d 0h
🚨 11.0 business days
👀
Status: L2 Review by Joseph Whalen Feb 3, 9:21 AM
From: Reschedule
To: L2 Review
Duration in Previous: 13d 18h
✔️
Status: Completed by Wendy Argueta Feb 4, 9:15 AM
From: L2 Review, Completed
To: Completed, Closed
Duration in Previous: 23h 53m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 6, 10:07 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253313

Bottlenecks

Awaiting Parts
Duration: 45.0 business days (threshold: 3.0 business days)
Exceeded by 42.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Reschedule
Duration: 10.5 business days (threshold: 2.0 business days)
Exceeded by 8.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00543731
Closed
📦
Parts Order 00085285
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Gavin Poole
Scheduled
N/A
Created
Nov 14, 8:31 AM
Invoice #
SM-253313

Work Details (2)

Name Type Status Qty Amount Date
WL-03066136 Parts Open 1 $274.95 Jan 15, 11:20 AM
WL-03066137 Expenses Open 1 $17.18 Jan 15, 11:20 AM

Details