Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315291 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Memorial Sloan Kettering Cancer — 411 E 67th St, New York NY, 10065

Nov 14, 2025 → May 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 25, 2025
✗ SLA Missed (111 biz days late)
Active: 118 biz days
Paused: 2 biz days
🕐 Clock stopped: Canceled (May 11, 2026)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 14 → Nov 18, 2025
2 business days (not counted)
118d
▶ Clock Running
Status: On Hold
Nov 18 → May 11, 2026
118 business days (counted)
Running total: 118 of ? biz days used
Created: Nov 14, 2025 Canceled: May 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 18 Ready for Release ⏸ Paused 2 —
Nov 18 → May 11 On Hold ▶ Running 118 118
Dispatch 0.0d
Holding 121.3d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
121.3 days
Created: Nov 14, 2025 Due: Nov 25, 2025 Completed: May 11, 2026 (166 days late)
📅
121.0 days Total Age
⏱️
118.3d in On Hold Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543905
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 14, 2025
Work Orders from this Case (1)
WO-01315291 (current) Canceled
Repair
Created: Nov 14, 2025
On Track
Canceled • 275 days old
🚨
Primary Delay 118.3 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
3.0d
On Hold
118.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14/2025 RArnold - duplicate WO on case.

⚠️ Problem Description
Screen is dim almost black
📄 Description
V60 Ventilator
📞 Call Description
Repair - Contract

Timeline

📞
Case Linked Nov 14, 8:26 AM
Case Number: 00543905
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 14, 8:50 AM
Work Order: WO-01315291
Type: Repair
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Nov 14, 9:08 AM
From: Entered
To: Ready for Release
Duration in Previous: 18m
⏳ 3.0 business days
⏸️
Status: On Hold by Rebecca Arnold Nov 18, 4:13 PM
From: Ready for Release
To: On Hold
Duration in Previous: 4d 7h
🚨 119.0 business days
🚫
Status: Canceled by Rebecca Arnold May 11, 6:12 PM
From: On Hold
To: Canceled
Duration in Previous: 174d 0h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00543905
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 14, 8:50 AM
Invoice #
N/A

Details