Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315315 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 14, 2025 → Nov 19, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Nov 20)
✓ SLA Met (41d early)
Dispatch 0.0d
Coordinators 0.6d
Field Work 4.5d
Incomplete 0.1d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
4.5 days
Over SLA
Incomplete (excluded from total)
0.1 days
Billing
1.3 days
Over SLA
Created: Nov 14, 2025 Due: Dec 31, 2025 Completed: Nov 20, 2025 (41 days early)
📅
4.6 days Total Age
⏱️
3.3d in Completed Longest Stage
🔄
10 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Derick Velazquez — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 14, 2025
Visit 2 Nov 17, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543938
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
Ashley Luman
Owner
John Rolston
Created
Nov 14, 2025
Work Orders from this Case (1)
WO-01315315 (current) Invoiced
FCO • Derick Velazquez
Created: Nov 14, 2025 • Closed: Nov 19, 2025
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 3.3 days stuck in "Completed"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
4.2d / 1.0d SLA
Incomplete
0.1d
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/14/2025 ALuman - dispatch to Derick Velazquez to complete paperwork for SN 100230632
🔧 Work Performed
FCO72 IMPLEMENTED
🔍 Technician Findings
FCO72 IMPLEMENTED
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📞
Case Linked Nov 14, 9:40 AM
Case Number: 00543938
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 14, 9:54 AM
Work Order: WO-01315315
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 14, 10:01 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-14T05:00:00.000+0000, 2025-11-14T00:00:00.000+0000, 2025-11-14T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 6m
🔧
Status: Tech On Site by Derick Velazquez Nov 14, 2:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 30m
⏱️
▶
2 4x Labor Added Nov 14, 4:37 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Tech On Site
To: Completed
Duration in Previous: 2h 10m
⏳ 1.9 business days
⏱️
Labor Added Nov 17, 10:39 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.2 business days
🗓️
▶
2 Status: Scheduled Nov 19, 3:27 PM
Status: Scheduled → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Scheduled
To: Completed
Duration in Previous: 2m
⚠️
Status: Incomplete by Derick Velazquez Nov 19, 10:59 PM
From: Completed
To: Incomplete
Duration in Previous: 7h 29m
🏁
Status: Closed by Derick Velazquez Nov 19, 11:55 PM
From: Incomplete
To: Closed
Duration in Previous: 56m
⏱️
▶
2 Labor Added Nov 20, 8:38 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 8h 47m
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 59m
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:40 PM
Invoice Number: SM-247305

Bottlenecks

Completed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00543938
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Nov 14, 8:00 AM
Created
Nov 14, 9:54 AM
Invoice #
SM-247305

Work Details (6)

Name Type Status Qty Amount Date
WL-03008038 Labor Open 0.5 $0.00 Nov 14, 4:37 PM
WL-03008039 Labor Open 0.75 $95.00 Nov 14, 4:37 PM
WL-03008040 Labor Open 0.5 $155.00 Nov 14, 4:37 PM
WL-03008041 Travel Open 56 $0.00 Nov 14, 4:37 PM
WL-03010701 Labor Open 0.25 $0.00 Nov 17, 10:39 PM
WL-03014273 Labor Open 0.016666666666667 $38.00 Nov 20, 8:38 AM

Details