Approved Quote: Q-00031103
I am putting in a work order for stretcher: 17N-366167 needs a castor head. The technician that was out fulfilling another work order advised we would need part # 1901602 to do the repair.
11/20 MOwens Called and spoke to Brandon. Scheduled the first available date on 12/2 for the service visit based on the tech's schedule. Brandon said 12/2 works for him. Eta between 11am-12pm.
11/19 MOwens Called and spoke to Brandon. Told him the first available for the tech would be the 1st week of Dec. He is fine with waiting.
🔧Work Performed
REPLACED CASTER AND WHEEL ASSEMBLY; TESTED GOOD
🔍Technician Findings
STRETCHER WITH FAILING BRAKE AND EOL WHEEL
⚠️Problem Description
Approved Quote: Q-00031103
I am putting in a work order for stretcher: 17N-366167 needs a castor head. The technician that was out fulfilling another work order advised we would need part # 1901602 to do the repair. https://www.ebiotrack.com/workorder.php?wo=69721
Called and spoke to Brandon. Scheduled the first available date on 12/2 for the service visit based on the tech's schedule. Brandon said 12/2 works for him. Eta between 11am-12pm.
📞
Call
Completed Nov 19, 2025
Called and spoke to Brandon. Told him the first available for the tech would be the 1st week of Dec. He is fine with waiting.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 15, 2025
To: brandon.dimter@squad10-9.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315332Location: Washington Township AMB AssocAddress: 4 Willow Street Turnersville, NJ 08012Device: Model 35-X (Series) 17N-366167Problem Description: Approved Quote: Q-00031103
📅
WO-01315332 - Repair - Model 35-X ProFlexx - Turnersville - Washington Township AMB Assoc
Dec 2, 2025 12:00pm – 1:00pm
Work Order: WO-01315332
Account: WASHINGTON TOWNSHIP AMBULANCE ASSOC
Customer Case Number:
Location: Washington Township AMB Assoc
Address: 4 Willow Street, Turnersville, NJ 08012
Manufacturer: Ferno
Model #: Model 35-X ProFlexx
Serial #: 17N-366167
Contact Name: Brandon Dimter
Contact Phone: 85622
Timeline
📞
Case Linked Nov 11, 1:03 PM
Case Number:00542951
Subject:EMS L2 Review
Status:Closed
⏳4.0 business days
📋
▶
2
Work Order Created Nov 14, 10:50 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by John Rolston
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Nov 14, 3:16 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4h 25m
⏳2.0 business days
📅
Status: Ready for Scheduling by Sean WeaverNov 17, 2:22 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2d 23h
⏳3.0 business days
👷
▶
2
Technician Assigned Nov 19, 2:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 0h
🔩
2x Parts Added Nov 19, 3:46 PM
Type:Parts, Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Nov 20, 1:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-02T16:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Melissa OwensNov 25, 1:37 PM
Scheduled For:2025-12-02T17:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Chris GalassoDec 2, 1:51 PM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 0h
⏱️
▶
2
3x Labor Added Dec 2, 11:17 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9h 26m, 0m
⏳3.1 business days
📄
▶
2
Status: Ready to Bill Dec 5, 10:10 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨22.0 business days
🧾
Invoice Created Jan 5, 10:55 AM
Invoice Number:SM-248338
Bottlenecks
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)