follow up to WO-01313359
Technician Michael Morris
Asset ID 6305623
Work Performed
checked all wire harness's are seated and connected. Looked for any damage to wires or PCB boards. Checked manual error code 0000015 is labeled as a software watchdog timer reset. Called Virtual Tech gave info on the vital monitor. Unit will need to be sent to depot for repair. Unit will need to be sent to depot. Requires Parts
24 x 18 x 12" Corrugated Box
1Z01E3E70391509701
In Transit - Est Delivery - 11/25/2025
Return
1Z01E3E79091367317
- Shipper created a label, UPS has not received the package yet.
____________________________
12 x 12 x 12" Corrugated Box
Outbound: 1Z01E3E70299130268
- Delivered: 12/1/2025
Return: 1Z01E3E79094950976
- Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
VT Sent 2x sent of boxes and Return labels to site
⚠️Problem Description
follow up to WO-01313359
error code 0000015 is labeled as a software watchdog timer reset.
Welch Allyn - Connex Vital Signs Monitor 6000 Series
Asset ID#: 6305623
S/N: (21)100026345022
https://www.ebiotrack.com/workorder.php?wo=69722
To: abqc01@sonobello.com
CC: vhernandez@sonobello.com
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79094950976.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01315339
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packing mat
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Nov 24, 2025
To: abqc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01315339 Location: NM-Albuquerque Address: 5601 Office Boulevard NE, Suite 201 Albuquerque, NM 87109 Device: follow up to WO-01313359
error code 0000015 is
To: abqc01@sonobello.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79091367317.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01315339
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packing materials, and a prepaid re
Timeline
📞
Case Linked Nov 11, 5:32 PM
Case Number:00543089
Subject:follow up to WO-01313359
Status:Closed
⏳3.0 business days
📋
▶
3
Work Order Created Nov 14, 11:28 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00085293
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:1m
💵
▶
2
Expenses Added Nov 14, 2:31 PM
Expenses Added → Status: On Hold
⏸️
Status: On Hold by Sean Weaver
From:Awaiting Parts
To:On Hold
Duration in Previous:3h 1m
⚠️8.0 business days
📦
▶
2
Parts Requested Nov 25, 2:29 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:On Hold
To:Awaiting Parts
Duration in Previous:10d 23h
📦
▶
3
Parts Requested Nov 26, 12:53 PM
Parts Requested → 2x Parts Added → Status: On Hold
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
⏸️
Status: On Hold by Ricky Bailey
From:Awaiting Parts
To:On Hold
Duration in Previous:22h 23m
🚨59.0 business days
🔩
▶
3
Parts Added Feb 24, 3:11 PM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From:On Hold, Assigned
To:Assigned, Closed
Duration in Previous:90d 2h, 0m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Feb 28, 11:48 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255234
Bottlenecks
Closed
Duration: 3.5 business days (threshold: 1.0 business days)