Depot Shipping Kit-
24 x 18 x 12" Corrugated Boxes
Outbound - 1Z01E3E70393209488
Delivered - 11/17/2025
Return - 1Z01E3E79092957099
_____________________________________
🔍Technician Findings
Pre-diagnosis for:
1 x 2036984-001 (Battery)
1 x 2098800-003 (FRU Value Monitor B125 Front Cover with Touch Panel)
https://my.services.gehealthcare.com/gehcstorefront/p/2098800-003
2 x Labor
3 x Shipping
⚠️Problem Description
Follow up to WO-01304366 - Inspection #: 30065 -
Noticeable physical damage on device Front cover cracked to display at top.
GE Healthcare - B125
Asset ID: 12961288
S/N: SQF21240176SA
https://www.ebiotrack.com/workorder.php?wo=69724
To: depotsupport@emsar.com; mer@sonobello.com; dnakoff@emsar.com; Virtualtech@emsar.com; jwhalen@emsar.com
CC:
BCC:
Attachment: --none--
Subject: Re: Depot Repair - Awaiting Equipment - Response Required - WO-01315342 - 346-18065-69724-wo
Body:
Hey Team,
I wanted to send a test message using a potential Depot workflow template that may be helpful for keeping the involved teams aligned on open depot repair items.
Can you please review the example below and let me know if it contains enoug
To: mer@sonobello.com; dnakoff@emsar.com; Virtualtech@emsar.com; jwhalen@emsar.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00085295_11-14-2025 12-44 PM.pdf, ShippingLabel_0001_1Z01E3E79092957099.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01315342 - 346-18065-69724-wo
Body:
Dear Customer,
We are following up regarding the depot repair request listed below. Our records indicate that we are still awaiting
To: mer@sonobello.com; dylan.ingraham@emsar.com; virtualtech@emsar.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00085295_11-14-2025 12-44 PM.pdf, ShippingLabel_0001_1Z01E3E79092957099.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01315342
Body:
Dear Customer,
We are following up regarding the depot repair request listed below. Our records indicate that we are still awaiting the return of the equipment for rep
To: supplychain@sonobello.com; lmartin@sonobello.com; bnward@sonobello.com; sballew@sonobello.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79092957099.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01315342
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless a
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 14, 2025
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315342Location: OH - CincinnatiAddress: 8044 Montgomery Rd, Suite 430 Cincinnati, OH 45236Device: Problem Description: Follow up to WO-01304366
Inspection #: 30065
Asset ID: 129612
Timeline
📞
Case Linked Nov 10, 12:34 PM
Case Number:00542510
Subject:Follow up to WO-01304366
Status:Closed
⏳4.0 business days
📋
▶
3
Work Order Created Nov 14, 11:40 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00085295
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:1m
💵
▶
2
Expenses Added Nov 14, 2:26 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:2h 44m
🚨11.0 business days
⏸️
Status: On Hold by Ryan SchwochowDec 2, 2:34 PM
From:Reschedule
To:On Hold
Duration in Previous:18d 0h
🚨32.0 business days
⚠️
Status: Incomplete by Samuel KleinJan 16, 11:51 AM
From:On Hold, Incomplete
To:Incomplete, On Hold
Duration in Previous:44d 21h, 0m
🚨25.0 business days
📦
Status: Awaiting Parts by Ryan SchwochowFeb 23, 1:31 PM
From:On Hold
To:Awaiting Parts
Duration in Previous:38d 1h
🚨70.0 business days
📦
Parts Requested Jun 1, 8:48 AM
Order:00097021
Status:Shipped
📦
Parts Requested Jun 1, 9:26 AM
Order:00097025
Status:Shipped
⚠️9.0 business days
🔩
2x Parts Added Jun 11, 8:15 AM
Type:Parts, Expenses
Status:Open
Qty:1
🚨18.0 business days
🔩
▶
2
2x Parts Added Jul 8, 8:20 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:134d 17h
⏳4.0 business days
📦
▶
2
Parts Requested Jul 13, 2:17 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Reschedule
To:Awaiting Parts
Duration in Previous:5d 5h
💵
▶
2
Expenses Added Jul 13, 3:54 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:1h 37m
⏳3.0 business days
📦
Status: Awaiting Parts by Ryan SchwochowJul 15, 8:51 AM
From:Reschedule
To:Awaiting Parts
Duration in Previous:1d 16h
Bottlenecks
Reschedule
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Awaiting Parts
Duration: 94.7 business days (threshold: 3.0 business days)
Exceeded by 91.7 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 2.5 business days (threshold: 2.0 business days)