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WO-01315458 ↗ ServiceMax

Steris • Installation • PC

📍 St David’s North Austin Medical Center — 1201 W. Louis Henna Blvd., Austin TX, 78681

Nov 14, 2025 → Nov 23, 2025

✅ Completed
PC Per client agreement
Target: Nov 22, 2025
🕐 Clock stopped: Tech Off Site (Nov 22)
✓ SLA Met
Coordinators 2.6d
Field Work 5.1d
Billing 25.9d
✓ SLA Met
Coordinators
2.6 days
Over SLA
Field Work
5.1 days
Over SLA
Billing
25.9 days
Over SLA
Created: Nov 14, 2025 Due: Nov 22, 2025 Completed: Nov 23, 2025 (on time)
📅
5.3 days Total Age
⏱️
26.0d in Closed Longest Stage
🔄
13 transitions Status Changes
⚠️
48.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
83 lines Work Details
🚩
6 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Scott E Yelverton — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025
Visit 3 Nov 19, 2025
Visit 4 Nov 20, 2025
Visit 5 Nov 21, 2025
Visit 6 Nov 22, 2025

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Originating Case

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🎫
Case #00544046
ST DAVIDS SURGICAL HOSPITAL - SOA 19650524 - DELIVERY AND INSTALLATION OF 1 WASHER, 2 SINKS, 1 MEDIUM STERILIZER, 1 VPRO MAX2
Closed
SOW: DELIVERY, DEINSTALLATION AND INSTALLATION OF QTY 1 x WASHER, QTY 2 x SINKS (AMSCO 30 & 50 w/copper drain kits) QTY 1 x MEDIUM STERILIZER QTY 1 x VPRO MAX2 PROJECT INFORMATION Start Date (on site): 11/18 Start Time (on site): 10AM Duration: 7 DAY Installation Location: SPD Equipment Location: TO BE DELIVERED 11-18 BETWEEN 10-12PM AND SINKS ON 11-20 BETWEEN 10-12PM Parking: ON SITE Site Check-in Process: CALL CONTACT Trash Disposal: DUMPSTER ON SITE MAIN CONTACT Russell Banks Engineering Manager St. David’s North Austin Medical Center 1201 W. Louis Henna Blvd. · Austin, TX 78681 P 512.248.7086 Russell.banks@hcahealthcare.com<mailto:Russell.banks@hcahealthcare.com>
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nelson Hernandez
Owner
Kimberly Hardison
Created
Nov 14, 2025
Work Orders from this Case (1)
WO-01315458 (current) Invoiced
Installation • Scott E Yelverton
Created: Nov 14, 2025 • Closed: Nov 23, 2025
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 26.0 days stuck in "Closed"
⏱️
Total Delay 48.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Tech Off Site
3.0d / 2.0d SLA
Tech On Site
2.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
26.0d / 1.0d SLA
Billing Review
15.2d / 2.0d SLA
Ready to Bill
10.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/12/26 NFLOYD - Received email from Nelson confirming $900.36 change order and requesting that we send the invoice. Sent chatter requesting Dave C. to open the timesheets on this WO so I can add the change order amount and update the billing prior to finance sending.


12/29/25 NFLOYD - Sent email with Change Order of $900.36 and requesting PO.

🔧 Work Performed
11.18.25 Arrived onsite and unloaded all Steris product from 2 trucks onto loading dock. Myself and Juan with Steris got with Russell from the building and walked SPD with him. Uncrated all product and staged in warehouse and hallway. Took all packing trash to curb by loading dock (Russell with the building is supposed to order an open top dumpster) Went upstairs to start disconnecting 400 sterilizer to find that the buildings coldwater valve was stuck open, had to wait till 5 o'clock to turn all water off in spd to cut valve out and replace with a new one. Removed old 400 and brought down to 1st floor warehouse. Brought in new 400 and moved into place (will level and hook up in the morning) 11.19.25 Leveled sterilizer in final spot. Hooked up all utilities to sterilizer (Cold Water, Steam and all electrical) Ran drain for sterilizer into floor sink. Replaced existing valve on steam line with new one from steris. Installed cart catch and all trim on front of sterilizer. Peeled film of sterilizer. Val from Steris came out and ran startup on the sterilizer. Brought washer from downstairs storage into SPD Had to remove stainless panels form hole where washer is being installed. Had to remove magnetic lock from door to get height clearance. Had to have facilities come in to remove doors from ICRA so we would have proper clearance height wise for washer. Pulled film from sides off washer and set in place. 11.20.25 Leveled out washer and moved into correct location and set at correct height. Went to Fegusons to pick up materials for drain and steam piping as well as a couple of schedule 80 adapters. Took delivery of sinks (unpalletized and moved into chiller room. as I had to reach out to Nelson and Russell that the existing sinks will not fit into the elevator. Russels guys are coming in tonight to cut about 1 foot off of each sink so we can get them in the elevator) Installed trim on washer as well as cart catches and ran chemistry lines and control cable (still have to mount pump in chemistry room.) ICRA setup in washer area is very tight and very tedious to work in. 11.21.25 Finished with washer first thing this morning (mounted pump and hooked wands up) Unhooked 1st sink from utilities and brought down to loading dock. Brought new sink into spd and started building it (all fixtures) Started to look over available plumbing and realized it was going to take alot of parts to make it work so I went and picked up everything need for install. Hooked up all water and air connections to sink. Started mocking up drain assembly to take outside and solder together. installed Drain assembly to sink and buildings drain (angle on stub out is too steep and causes slip drains to have resistance and chatter going up and down) There is 2 hot water valves that are not in an ideal location and should be moved but it is before the cutoff for the supply. Disconnected second sink and brought down to dock, and brought second new one up to SPD. 11.22.25 Started installing fixtures on sink and confirming all connections and fittings needed. Caulked clean side of washer after having facility crew pull back ICRA a little bit. (could not put last screws in top trim but Nelson said he would have his guys take care of it) Had to call Nelson in regards to drain being out of spec and picked up parts to make it work. Let Nelson know about pure water valve being too high up on wall and that the sink cannot be lowered all the way as it could break valve off of wall. Hot water fixture valve leaking from factory defect (Nelson aware) Mocked up drain and brought all parts outside to solder. Installed drain on sink Installed pump brackets, pumps and bottle holders on both sinks. Tightened drains in sink to make sure nothing would leak. Filled up basins and drained to make sure there were no leaks. Peeled film off of both sinks and cleaned with ZEP. Installed basin shelves on both sinks. Cleaned up area and brought all trash and tools out of building. Could not load dumpster anymore as the hospital filled and if overflowing the trash company will not pick up (Nelson Aware)
🔍 Technician Findings
Walked site with Facilities and SPD manager
⚠️ Problem Description
SOW: DELIVERY, DEINSTALLATION AND INSTALLATION OF QTY 1 x WASHER, QTY 2 x SINKS (AMSCO 30 & 50 w/copper drain kits) QTY 1 x MEDIUM STERILIZER QTY 2 x VPRO MAX2

Timeline

📞
Case Linked Nov 14, 12:36 PM
Case Number: 00544046
Subject: ST DAVIDS SURGICAL HOSPITAL - SOA 19650524 - DELIVERY AND INSTALLATION OF 1 WASHER, 2 SINKS, 1 MEDIUM STERILIZER, 1 VPRO MAX2
Status: Closed
📋
Work Order Created Nov 14, 4:12 PM
Work Order: WO-01315458
Type: Installation
Priority: PC
👷
▶
2 Technician Assigned Nov 14, 4:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by David Carvalho
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
📅
▶
2 Dispatch Scheduled Nov 14, 4:26 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 7m
💵
6x Expenses Added Nov 14, 5:09 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
🚗
Status: Tech Off Site by Scott Yelverton Nov 18, 9:04 PM
From: Scheduled
To: Tech Off Site
Duration in Previous: 4d 4h
⏱️
▶
2 5x Labor Added Nov 18, 9:09 PM
5x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
6x Labor Added Nov 18, 9:33 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 4, 9.5, 0.5, 201.3, 8.1
⏱️
5x Labor Added Nov 18, 9:45 PM
Type: Labor, Travel
Status: Open
Qty: 2, 7.5, 4.5, 95, 260
⏱️
▶
2 3x Labor Added Nov 19, 7:24 PM
3x Labor Added → 3x Travel Added
🚗
3x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 8, 1
🔧
▶
2 Status: Tech On Site Nov 20, 8:46 AM
Status: Tech On Site → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 20, 11:12 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 20, 11:37 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 20, 2:45 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 20, 4:36 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Robert Butler Nov 20, 7:50 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 11h 4m
⏱️
12x Labor Added Nov 20, 7:58 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 9, 10, 8.2, 8.1, 8.3
⏱️
▶
2 5x Labor Added Nov 20, 8:11 PM
5x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Scott Yelverton Nov 21, 8:16 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 12h 26m
🚗
Status: Tech Off Site by Scott Yelverton Nov 21, 11:47 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 15h 31m
⏱️
▶
2 5x Labor Added Nov 22, 12:06 AM
5x Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 5x Labor Added Nov 22, 9:44 PM
5x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Scott Yelverton Nov 22, 10:32 PM
From: Tech Off Site
To: Completed
Duration in Previous: 22h 44m
💵
12x Expenses Added Nov 23, 11:39 AM
Type: Expenses, Labor, Travel
Status: Open
Qty: 1, 0.5, 15, 8, 3.5, 8.4, 8.3, 206.5
🏁
Status: Closed by Robert Butler Nov 23, 11:44 AM
From: Completed
To: Closed
Duration in Previous: 13h 12m
🚨 26.0 business days
💵
Status: Billing Review by Nicole Floyd Dec 29, 5:31 PM
From: Closed
To: Billing Review
Duration in Previous: 36d 5h
🚨 15.8 business days
⏱️
▶
2 Labor Added Jan 19, 12:58 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Nicole Floyd
From: Billing Review
To: Ready to Bill
Duration in Previous: 20d 19h
🚨 11.0 business days
📨
▶
3 Status: Invoice Pending Feb 2, 1:48 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252805
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Billing Review
Duration: 15.2 business days (threshold: 2.0 business days)
Exceeded by 13.2 business days
Ready to Bill
Duration: 10.7 business days (threshold: 1.0 business days)
Exceeded by 9.7 business days

🔗 Related Artifacts

📞
Case 00544046
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Scott E Yelverton
Scheduled
Nov 18, 10:00 AM
Created
Nov 14, 4:12 PM
Invoice #
SM-252805

Work Details (83)

Name Type Status Qty Amount Date
WL-03008079 Expenses Open 1 $0.00 Nov 14, 5:09 PM
WL-03008080 Expenses Open 1 $0.00 Nov 14, 5:09 PM
WL-03008081 Expenses Open 1 $0.00 Nov 14, 5:09 PM
WL-03008082 Expenses Open 1 $0.00 Nov 14, 5:09 PM
WL-03008083 Expenses Open 1 $0.00 Nov 14, 5:09 PM
WL-03008084 Expenses Open 1 $0.00 Nov 14, 5:09 PM
WL-03012196 Labor Open 3 $0.00 Nov 18, 9:09 PM
WL-03012197 Labor Open 10 $15,702.00 Nov 18, 9:09 PM
WL-03012198 Labor Open 0.5 $0.00 Nov 18, 9:09 PM
WL-03012199 Travel Open 110 $0.00 Nov 18, 9:10 PM
WL-03012200 Travel Open 8 $0.00 Nov 18, 9:10 PM
WL-03012201 Expenses Open 1 $0.00 Nov 18, 9:11 PM
WL-03012256 Labor Open 4 $0.00 Nov 18, 9:33 PM
WL-03012257 Labor Open 9.5 $0.00 Nov 18, 9:33 PM
WL-03012258 Labor Open 0.5 $0.00 Nov 18, 9:33 PM
WL-03012259 Travel Open 201.3 $0.00 Nov 18, 9:33 PM
WL-03012260 Travel Open 8.1 $0.00 Nov 18, 9:33 PM
WL-03012261 Expenses Open 1 $0.00 Nov 18, 9:33 PM
WL-03012277 Labor Open 2 $0.00 Nov 18, 9:45 PM
WL-03012278 Labor Open 7.5 $0.00 Nov 18, 9:45 PM
WL-03012279 Labor Open 4.5 $0.00 Nov 18, 9:45 PM
WL-03012280 Travel Open 95 $0.00 Nov 18, 9:45 PM
WL-03012281 Travel Open 260 $0.00 Nov 18, 9:45 PM
WL-03013786 Labor Open 0.5 $0.00 Nov 19, 7:24 PM
WL-03013787 Labor Open 9 $0.00 Nov 19, 7:24 PM
WL-03013788 Labor Open 0.5 $0.00 Nov 19, 7:24 PM
WL-03013789 Travel Open 8 $0.00 Nov 19, 7:25 PM
WL-03013790 Travel Open 8 $0.00 Nov 19, 7:25 PM
WL-03013791 Expenses Open 1 $0.00 Nov 19, 7:26 PM
WL-03014283 Expenses Open 1 $0.00 Nov 20, 8:47 AM
WL-03014481 Expenses Open 1 $0.00 Nov 20, 11:12 AM
WL-03014598 Expenses Open 1 $0.00 Nov 20, 11:37 AM
WL-03014939 Expenses Open 1 $0.00 Nov 20, 2:45 PM
WL-03015175 Expenses Open 1 $0.00 Nov 20, 4:36 PM
WL-03015488 Labor Open 0.5 $0.00 Nov 20, 7:58 PM
WL-03015483 Labor Open 0.5 $0.00 Nov 20, 7:58 PM
WL-03015484 Labor Open 9 $0.00 Nov 20, 7:58 PM
WL-03015485 Labor Open 0.5 $0.00 Nov 20, 7:58 PM
WL-03015486 Labor Open 0.5 $0.00 Nov 20, 7:58 PM
WL-03015487 Labor Open 10 $0.00 Nov 20, 7:58 PM
WL-03015489 Travel Open 8.2 $0.00 Nov 20, 7:58 PM
WL-03015490 Travel Open 8.1 $0.00 Nov 20, 7:58 PM
WL-03015491 Travel Open 8.3 $0.00 Nov 20, 7:58 PM
WL-03015492 Travel Open 8.1 $0.00 Nov 20, 7:58 PM
WL-03015493 Expenses Open 1 $0.00 Nov 20, 7:58 PM
WL-03015494 Expenses Open 1 $0.00 Nov 20, 7:58 PM
WL-03015514 Labor Open 10.5 $0.00 Nov 20, 8:11 PM
WL-03015515 Labor Open 0.5 $0.00 Nov 20, 8:11 PM
WL-03015513 Labor Open 0.5 $0.00 Nov 20, 8:11 PM
WL-03015516 Travel Open 8 $0.00 Nov 20, 8:12 PM
WL-03015517 Travel Open 8 $0.00 Nov 20, 8:12 PM
WL-03015520 Expenses Open 1 $0.00 Nov 20, 8:12 PM
WL-03017397 Labor Open 0.5 $0.00 Nov 22, 12:06 AM
WL-03017396 Labor Open 15 $0.00 Nov 22, 12:06 AM
WL-03017395 Labor Open 0.5 $0.00 Nov 22, 12:06 AM
WL-03017399 Travel Open 8 $0.00 Nov 22, 12:06 AM
WL-03017398 Travel Open 8 $0.00 Nov 22, 12:06 AM
WL-03017404 Expenses Open 1 $0.00 Nov 22, 12:09 AM
WL-03017403 Expenses Open 1 $0.00 Nov 22, 12:09 AM
WL-03017402 Expenses Open 1 $0.00 Nov 22, 12:09 AM
WL-03017401 Expenses Open 1 $0.00 Nov 22, 12:09 AM
WL-03017400 Expenses Open 1 $0.00 Nov 22, 12:09 AM
WL-03017555 Labor Open 3 $0.00 Nov 22, 9:44 PM
WL-03017553 Labor Open 0.5 $0.00 Nov 22, 9:44 PM
WL-03017554 Labor Open 8 $0.00 Nov 22, 9:44 PM
WL-03017556 Travel Open 8 $0.00 Nov 22, 9:45 PM
WL-03017557 Travel Open 115 $0.00 Nov 22, 9:45 PM
WL-03017558 Expenses Open 1 $0.00 Nov 22, 9:47 PM
WL-03017559 Expenses Open 1 $0.00 Nov 22, 9:47 PM
WL-03017560 Expenses Open 1 $0.00 Nov 22, 9:47 PM
WL-03017623 Expenses Open 1 $0.00 Nov 23, 11:39 AM
WL-03017613 Labor Open 0.5 $0.00 Nov 23, 11:39 AM
WL-03017614 Labor Open 15 $0.00 Nov 23, 11:39 AM
WL-03017615 Labor Open 0.5 $0.00 Nov 23, 11:39 AM
WL-03017616 Labor Open 0.5 $0.00 Nov 23, 11:39 AM
WL-03017617 Labor Open 8 $0.00 Nov 23, 11:39 AM
WL-03017618 Labor Open 3.5 $0.00 Nov 23, 11:39 AM
WL-03017619 Travel Open 8.4 $0.00 Nov 23, 11:39 AM
WL-03017624 Expenses Open 1 $0.00 Nov 23, 11:39 AM
WL-03017620 Travel Open 8.3 $0.00 Nov 23, 11:39 AM
WL-03017621 Travel Open 8.3 $0.00 Nov 23, 11:39 AM
WL-03017622 Travel Open 206.5 $0.00 Nov 23, 11:39 AM
WL-03070406 Labor Open - $900.36 Jan 19, 12:58 PM

Details