Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315495 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Cooper Warehouse — 7825 Airport Hwy, Pennsauken NJ, 08109

Nov 17, 2025 → Dec 13, 2025

✅ Completed
PC Per client agreement
Target: Dec 3, 2025
🕐 Clock stopped: Completed (Dec 14)
⏸ 7d excluded (parts wait + holding)
✗ SLA Missed (3d late)
Dispatch 0.1d
Holding 7.0d (excluded)
Coordinators 14.0d
Billing 4.7d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
7.0 days
Coordinators
14.0 days
Over SLA
Billing
4.7 days
Over SLA
Created: Nov 17, 2025 Due: Dec 3, 2025 Completed: Dec 14, 2025 (10 days late)
📅
20.0 days Total Age
⏱️
14.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
15.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00544306
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 17, 2025
Work Orders from this Case (1)
WO-01315495 (current) Invoiced
Repair • Fady Khouzam
Created: Nov 17, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 14.0 days stuck in "Scheduled"
⏱️
Total Delay 15.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
7.0d
Assigned
0.0d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Quote has been accepted.

11/17/2025 RArnold - WO for device that failed FCO81. Fady K will request WO when he needs it.

🔧 Work Performed
Repair already completed on WO-13860145. Consumed the delayed part.
🔍 Technician Findings
Repair.
⚠️ Problem Description
Upon initial inspection of the device, A pre‑existing fault was detected: the device failed the Active Exhalation Verification in the System Setup Test. This must be resolved before proceeding with FCO86600081 implementation.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 17, 7:30 AM
Case Number: 00544306
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 17, 8:14 AM
Work Order: WO-01315495
Type: Repair
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Nov 17, 9:14 AM
From: Entered
To: Ready for Release
Duration in Previous: 59m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Nov 25, 8:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 7d 23h
📅
▶
2 Dispatch Scheduled Nov 25, 8:26 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 6m
🚨 14.0 business days
⏱️
▶
2 Labor Added Dec 13, 7:02 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 18d 10h, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 15, 1:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 14h

Bottlenecks

Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

📞
Case 00544306
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Dec 3, 8:00 AM
Created
Nov 17, 8:14 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03037051 Labor Open 0.25 $23.75 Dec 13, 7:02 PM

Details