12/4/2025 Sramen - I'm moving to on hold until they are completed with construction.
12/1 KKelch- per logged email from Vickie, Please hold until late January. We are still trying to get our final construction inspections completed. We will not be opening until mid to late January. Once I have a go live date, I will notify you. Sent chatter to ASM
12/1 KKelch sent Vickie an email for scheduling
11/17 KKelch called Vickie to schedule for 12/5 between 9 and 11 am. Unable to leave VM, sent email.
⚠️Problem Description
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=31246
📧
Email:Re: EMSAR Request for service at South Park COID 22181
Completed Dec 1, 2025
From: Vickie.Johnson@hcahealthcare.com
To: kaitlyn.kelch@emsar.com
Please hold until late January. We are still trying to get our final construction inspections completed. We will not be opening until mid to late January. Once I have a go live date, I will notify you. Thanks Vickie JohnsonAVP of DeNovo HCA Healthcare | Urgent Care2850 Lake Vista, Suite 150, Lewisville, TX 75067M 214-244-7546CareNow.com | HCAHealthcare.com From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com> Sent: Monday, Decem
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Email: EMSAR Request for service at South Park COID 22181
Completed Dec 1, 2025
To: vickie.johnson@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at South Park COID 22181
Body:
Hi Vickie Johnson,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at South Park COID 22181. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 12/15 with an arrival window between 9 and 11 am. Please let us k
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Email: EMSAR Request for service at South Park COID 22181
Completed Nov 17, 2025
To: vickie.johnson@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at South Park COID 22181
Body:
Hi Vickie Johnson,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at South Park COID 22181. This inspection is due in December, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 12/5 with an arrival window between 9
📋
Outbound to +12142447546
Completed Nov 17, 2025
11/17 KKelch called Vickie to schedule for 12/5 between 9 and 11 am. Unable to leave VM, sent email.
Dec 1, 2025 11:52am
@Dylan Nakoff Per Vickie, they will not be opening until mid to late Jan and want to hold off until then. Can we push this SLA out?
Timeline
📞
Case Linked Nov 15, 12:00 AM
Case Number:00544220
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Nov 17, 10:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 17, 10:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:20m
🚨12.0 business days
⏸️
Status: On Hold by Stephanie RamenDec 4, 1:32 PM
From:Assigned
To:On Hold
Duration in Previous:17d 2h
Bottlenecks
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)