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WO-01315537 ↗ ServiceMax

INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore • Inspection • PSM

📍 McDermott Golden Pass LNG — 3752 S. Gulfway Dr. Gate B, Port Arthur TX, 77640

Nov 17, 2025 → Apr 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (95 biz days late)
Active: 103 biz days
🕐 Clock stopped: Tech Off Site (Apr 17, 2026)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Nov 17 → Dec 11, 2025
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 16 of ? biz days used
73d
▶ Clock Running
Status: On Hold
Dec 11 → Mar 30, 2026
73 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 30 → Apr 8, 2026
7 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 16, 2026
6 business days (counted)
Running total: 102 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 16 → Apr 17, 2026
1 business day (counted)
Running total: 103 of ? biz days used
Created: Nov 17, 2025 Tech Off Site: Apr 17, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Nov 17 Ready for Scheduling ▶ Running 0 0
Nov 17 → Nov 17 Entered ▶ Running 0 0
Nov 17 → Nov 17 Ready for Scheduling ▶ Running 0 0
Nov 17 → Dec 11 Assigned ▶ Running 16 16
Dec 11 → Dec 11 Entered ▶ Running 0 16
Dec 11 → Mar 30 On Hold ▶ Running 73 89
Mar 30 → Mar 30 Ready for Scheduling ▶ Running 0 89
Mar 30 → Apr 8 Assigned ▶ Running 7 96
Apr 8 → Apr 16 Scheduled ▶ Running 6 102
Apr 16 → Apr 17 Tech On Site ▶ Running 1 103
Dispatch 0.1d
Holding 73.3d (excluded)
Coordinators 31.5d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
73.3 days
Coordinators
31.5 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
0.0 days
Created: Nov 17, 2025 Due: Apr 30, 2026 Completed: Apr 17, 2026 (13 days early)
📅
103.0 days Total Age
⏱️
73.3d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
29.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00544228
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 58 https://www.ebiotrack.com/inspection.php?iid=31251
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kaleb Harrington
Owner
John Rolston
Created
Nov 15, 2025
Work Orders from this Case (1)
WO-01315537 (current) Invoiced
Inspection • Arturo Diaz
Created: Nov 17, 2025 • Closed: Apr 16, 2026
Completed with significant delays
Invoiced • 271 days old
🚨
Primary Delay 73.3 days stuck in "On Hold"
⏱️
Total Delay 29.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
24.3d / 0.5d SLA
On Hold
73.3d
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/8 KKelch scheduled per logged email from Kaleb

4/8 KKelch sent Kaleb an email for scheduling

12/11 KKelch placed on hold due to 3 failed attempts to schedule

12/8 KKelch sent Kaleb an email for scheduling

12/1 KKelch sent Kaleb an email for scheduling

11/17 KKelch sent Kaleb an email for scheduling

🔧 Work Performed
- Inspected equipment found in every exam room - inspected equipment found in labs - inspected equipment found in nurse stations - inspected equipment found in hallways - inquired of staff where any other equipment might be found - confirmed with staff that all equipment that is in use has been inspected - informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 58 https://www.ebiotrack.com/inspection.php?iid=31251

Timeline

📞
Case Linked Nov 15, 6:01 AM
Case Number: 00544228
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Nov 17, 10:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🆕
Status: Entered by Kaitlyn Kelch Nov 17, 10:58 AM
From: Ready for Scheduling
To: Entered
Duration in Previous: 22m
📅
Status: Ready for Scheduling by John Rolston Nov 17, 11:51 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 53m
👷
2 Status: Assigned Nov 17, 12:14 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Arturo Diaz
🚨 17.0 business days
🆕
Status: Entered by Kaitlyn Kelch Dec 11, 4:13 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 24d 3h, 0m
🚨 74.0 business days
📅
Status: Ready for Scheduling by Scott Berry Mar 30, 3:49 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 108d 22h
👷
2 Technician Assigned Mar 30, 4:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⚠️ 8.0 business days
🗓️
2 Status: Scheduled Apr 8, 11:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-16T14:00:00.000+0000
⚠️ 7.0 business days
🔧
2 Status: Tech On Site Apr 16, 12:19 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3, 130
⏱️
3x Labor Added Apr 16, 7:15 PM
Type: Labor, Expenses
Status: Open
Qty: 5.5, 3.5, 1
🚗
2 Status: Tech Off Site Apr 16, 8:20 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Arturo Diaz
From: Completed
To: Closed
Duration in Previous: 2m
2.5 business days
📄
2 Status: Ready to Bill Apr 20, 10:31 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
🧾
Invoice Created Apr 20, 10:37 AM
Invoice Number: SM-259630

Bottlenecks

Assigned
Duration: 16.8 business days (threshold: 4.0 business hours)
Exceeded by 16.3 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00544228
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Arturo Diaz
Scheduled
Apr 16, 10:00 AM
Created
Nov 17, 10:36 AM
Invoice #
SM-259630

Work Details (6)

Name Type Status Qty Amount Date
WL-03188670 Labor Open 3 $0.00 Apr 16, 12:22 PM
WL-03188671 Travel Open 130 - Apr 16, 12:22 PM
WL-03188672 Travel Open 130 - Apr 16, 12:22 PM
WL-03189459 Labor Open 5.5 $2,286.40 Apr 16, 7:15 PM
WL-03189460 Labor Open 3.5 $0.00 Apr 16, 7:15 PM
WL-03189461 Expenses Open 1 $0.00 Apr 16, 7:15 PM

Details