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WO-01315571 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Inspection • PSM

📍 ADCS - 360 - Fort Washington — 501 Office Center Dr Ste 190-195, Fort Washington PA, 19034

Nov 17, 2025 → Jan 7, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Jan 7)
✗ SLA Missed (40d late)
Dispatch 0.0d
Coordinators 39.2d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.2 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Nov 17, 2025 Due: Jan 30, 2026 Completed: Jan 7, 2026 (23 days early)
📅
37.8 days Total Age
⏱️
30.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
35.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544300
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 58 https://www.ebiotrack.com/inspection.php?iid=31260
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brittany Cohen
Owner
John Rolston
Created
Nov 17, 2025
Work Orders from this Case (1)
WO-01315571 (current) Invoiced
Inspection • Philip Krogstad
Created: Nov 17, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 30.0 days stuck in "Assigned"
⏱️
Total Delay 35.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.8d / 1.0d SLA
Assigned
30.0d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30 MOwens Brittany replied back that any day works to schedule. Replied back confirming 1/7 with arrival between 9-10am for the inspection visit.

12/30 MOwens Sent email to Brittany Cohen asking for good dates in Jan to schedule the inspection visit.

🔧 Work Performed
Performed annual equipment inspection (52 pcs). Installed new PM kits in autoclaves. 2 failed exam chairs. Broken power inlet room 3, Damaged cord in room 2. Description of failures in inspection report. Pictures Attached.
🔍 Technician Findings
Perform annual equipment inspection.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 58 https://www.ebiotrack.com/inspection.php?iid=31260

Timeline

📞
Case Linked Nov 17, 6:00 AM
Case Number: 00544300
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 17, 12:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Nov 19, 9:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 20h
🚨 30.0 business days
🗓️
▶
2 Status: Scheduled Dec 30, 3:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-07T14:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Philip Krogstad Jan 7, 9:37 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 17h
🔩
2x Parts Added Jan 7, 11:31 AM
Type: Parts
Status: Open
Qty: 1
⏱️
3x Labor Added Jan 7, 1:18 PM
Type: Labor, Travel
Status: Open
Qty: 2, 4, 69
✔️
Status: Completed by Philip Krogstad Jan 7, 1:25 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 48m
🏁
Status: Closed by Philip Krogstad Jan 7, 5:22 PM
From: Completed
To: Closed
Duration in Previous: 3h 56m
📄
▶
2 Status: Ready to Bill Jan 8, 1:15 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 9, 4:17 PM
Invoice Number: SM-250803

Bottlenecks

Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Assigned
Duration: 30.0 business days (threshold: 4.0 business hours)
Exceeded by 29.5 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

📞
Case 00544300
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Philip Krogstad
Scheduled
Jan 7, 9:00 AM
Created
Nov 17, 12:18 PM
Invoice #
SM-250803

Work Details (5)

Name Type Status Qty Amount Date
WL-03056090 Parts Open 1 $324.00 Jan 7, 11:31 AM
WL-03056091 Parts Open 1 $297.00 Jan 7, 11:31 AM
WL-03056285 Labor Open 2 $0.00 Jan 7, 1:18 PM
WL-03056286 Labor Open 4 $3,100.00 Jan 7, 1:18 PM
WL-03056287 Travel Open 69 - Jan 7, 1:18 PM

Details