Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Baptist Medical Center — 800 Prudential Dr, Jacksonville FL, 32207
Nov 17, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 17 → Nov 18 | Created | ▶ Running | 1 | 1 |
| Nov 18 → Dec 23 | Ready for Release | ⏸ Paused | 23 | — |
| Dec 23 → Dec 23 | Assigned | ▶ Running | 0 | 1 |
| Dec 23 → Jan 6 | Scheduled | ▶ Running | 8 | 9 |
| Jan 6 → Jan 6 | Entered | ▶ Running | 0 | 9 |
| Jan 6 → Jan 14 | Scheduled | ▶ Running | 6 | 15 |
| Jan 14 → Jan 14 | Tech On Site | ▶ Running | 0 | 15 |
| Jan 14 → Jan 14 | Tech Off Site | ▶ Running | 0 | 15 |
| Jan 14 → Jan 16 | Scheduled | ▶ Running | 2 | 17 |
| Jan 16 → Jan 16 | Entered | ▶ Running | 0 | 17 |
| Jan 16 → Jan 16 | Assigned | ▶ Running | 0 | 17 |
| Jan 16 → Apr 8 | Scheduled | ▶ Running | 56 | 73 |
| Apr 8 → Apr 8 | Entered | ▶ Running | 0 | 73 |
| Apr 8 → Aug 16 | On Hold | ▶ Running | 89 | 162 |
07/21/2026 ARoosa - Sent fu email to John at john.cook@ce-tech.net asking if he can provide us with any updates concerning the 2 devices on risk hold.
07/10/2026 ARoosa - Sent fu email to John Cook <John.Cook@ce-tech.net> asking if device is still on risk hold or if can give us an update.
06/30/2026 YEspino Called 904-202-5601 to follow up with John over the devices in question. Was unable to speak to him or leave a message. Wil try back later.
06/25/2026 YEspino sent a follow up email to John to see if the Risk devices are ready to go.
06/18/2026 YEspino Called 904-202-5601 to speak to John over the devices in question. Was able to speak to John and he advised that the devices are still on Risk hold.
06/02/2026 YEspino sent a follow up email to John Cook to get an update for the devices in question.
05/13/2026 THolmes - Per POC John this device is still on Risk hold. Sent f/u email,john.cook@ce-tech.net, to ask about possible date to complete remediation.
04/28/2026 THolmes - sent email to John Cook John.Cook@ce-tech.net; for update on the Risk hold
04/20/2026 THolmes - per email device is still on risk hold, FCO cannot be completed.
04/14/2026 ALuman - per email reply from John Cook, device has still not been released from risk hold
04/13/2026 YEspino Sent a follow up email to john.cook@ce-tech.net to check on the status of the device in question.
04/08/2026 ALuman - device is still on risk hold with no release date. FCO cannot be completed
03/20/2026 MHamersley - sending to planner to update
01/16/2026 ALuman - reassigned to Jared Heisler to complete 1/21-1/22
01/06/2026 ALuman - reassigned to Derick Velaquez to complete. Email sent to John Cook
12/23/2025 ALuman - dispatch to Jared Heisler to complete FCO. Email sent to John Cook
12/16/2025 YEspino Called 904-202-5601 to follow up with John to see if the device is avaliable to get serviced. Was unable to speak to him so i left a message.
11/18/205 ALuman - device was unavailable when FSE was onsite last. Will need to work with POC John Cook and FSE to reschedule onsite visit