Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Baptist Medical Center — 800 Prudential Dr, Jacksonville FL, 32207
Nov 17, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 17 → Nov 18 | Created | ▶ Running | 1 | 1 |
| Nov 18 → Dec 23 | Ready for Release | ⏸ Paused | 23 | — |
| Dec 23 → Dec 23 | Assigned | ▶ Running | 0 | 1 |
| Dec 23 → Jan 6 | Scheduled | ▶ Running | 8 | 9 |
| Jan 6 → Jan 6 | Entered | ▶ Running | 0 | 9 |
| Jan 6 → Jan 14 | Scheduled | ▶ Running | 6 | 15 |
| Jan 14 → Jan 14 | Tech On Site | ▶ Running | 0 | 15 |
| Jan 14 → Jan 14 | Tech Off Site | ▶ Running | 0 | 15 |
| Jan 14 → Jan 16 | Scheduled | ▶ Running | 2 | 17 |
| Jan 16 → Jan 16 | Entered | ▶ Running | 0 | 17 |
| Jan 16 → Jan 16 | Assigned | ▶ Running | 0 | 17 |
| Jan 16 → Apr 8 | Scheduled | ▶ Running | 56 | 73 |
| Apr 8 → Apr 8 | Entered | ▶ Running | 0 | 73 |
| Apr 8 → Oct 23 | On Hold | ▶ Running | 137 | 210 |
10/20/2026 YEspino Called 904-202-5601 to follow up with John over the devices in question. Was unable to speak to him or leave a message.
09/16/2026: ARoosa- Sent fu email to john.cook@ce-tech.net, he has not responded to any calls and or emails from us since June 2026. In June he had no information as to when these devices would be taken off risk hold.
07/21/2026 ARoosa - Sent fu email to John at john.cook@ce-tech.net asking if he can provide us with any updates concerning the 2 devices on risk hold.
07/10/2026 ARoosa - Sent fu email to John Cook <John.Cook@ce-tech.net> asking if device is still on risk hold or if can give us an update.
06/30/2026 YEspino Called 904-202-5601 to follow up with John over the devices in question. Was unable to speak to him or leave a message. Wil try back later.
06/25/2026 YEspino sent a follow up email to John to see if the Risk devices are ready to go.
06/18/2026 YEspino Called 904-202-5601 to speak to John over the devices in question. Was able to speak to John and he advised that the devices are still on Risk hold.
06/02/2026 YEspino sent a follow up email to John Cook to get an update for the devices in question.
05/13/2026 THolmes - Per POC John this device is still on Risk hold. Sent f/u email,john.cook@ce-tech.net, to ask about possible date to complete remediation.
04/28/2026 THolmes - sent email to John Cook John.Cook@ce-tech.net; for update on the Risk hold
04/20/2026 THolmes - per email device is still on risk hold, FCO cannot be completed.
04/14/2026 ALuman - per email reply from John Cook, device has still not been released from risk hold
04/13/2026 YEspino Sent a follow up email to john.cook@ce-tech.net to check on the status of the device in question.
04/08/2026 ALuman - device is still on risk hold with no release date. FCO cannot be completed
03/20/2026 MHamersley - sending to planner to update
01/16/2026 ALuman - reassigned to Jared Heisler to complete 1/21-1/22
01/06/2026 ALuman - reassigned to Derick Velaquez to complete. Email sent to John Cook
12/23/2025 ALuman - dispatch to Jared Heisler to complete FCO. Email sent to John Cook
12/16/2025 YEspino Called 904-202-5601 to follow up with John to see if the device is avaliable to get serviced. Was unable to speak to him so i left a message.
11/18/205 ALuman - device was unavailable when FSE was onsite last. Will need to work with POC John Cook and FSE to reschedule onsite visit