Reported by pharmacist Sukina: Need to press hard on the touchscreen or will not respond to touch. Please check and restore full functionality.
Use this password to access the kiosk: 94ACEZ3T
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Confirmed touch screen was difficult to use / unresponsive at times.
Replaced touch screen assembly. Verified units functionality. Cleaned out dust from PC and cabinet.
Calibrated touch screen. Calibrated resolution. Scale was slightly off.. recalibrated scale.
Unit now passes functional testing and has been returned to service.
🔍Technician Findings
Confirmed touch screen was difficult to use / unresponsive at times.
Replaced touch screen assembly. Verified units functionality. Cleaned out dust from PC and cabinet.
Calibrated touch screen. Calibrated resolution. Scale was slightly off.. recalibrated scale.
Unit now passes functional testing and has been returned to service.
⚠️Problem Description
Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality. Touchscreen should be set as main display.
Touchscreen unresponsive.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be sent Key to Kiosk.
Use this password to access the kiosk: 94ACEZ3T
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**