3/30 SKLEIN - Received Email from Aspen asking for Tracking on 3/16/26. Provided Tracking for them and asked for the status of the device. Awaiting response from Aspen.
1/12 SKLEIN - Called Aspen Surgical to see if parts can be sold for repair. Awaiting Aspen Surgical response.
Sending to Aspen Surgical for Repair -
Outbound 1Z01E3E70393426341
Delivered - 1/16/2026
Aspen Surgical returned unit to Sono Bello
🔍Technician Findings
1/14 SKLEIN - Sending into Aspen Surgical *NO ESTIMATE YET. WAITING ON PO*
Was able to duplicate issue. Plastic on the front of the unit shows large cracks and damages. Unit will need this part of the front housing replaced. Called Aspen Surgical to see if parts can be sold for repair. Awaiting Aspen Surgical response.
⚠️Problem Description
Inspection #: 30065
Notes: Noticeable physical damage on device outer casing is cracked in multiple locations
Bovie - Smoke Shark 2
Asset ID#: 12961306
S/N: BFAA5053
https://www.ebiotrack.com/workorder.php?wo=69772
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 5, 2026
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01315603 Location: OH - Cincinnati Address: 8044 Montgomery Rd, Suite 430 Cincinnati, OH 45236 Device: Inspection #: 30065
Notes: Noticeable physical
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 29, 2025
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01315603 Location: OH - Cincinnati Address: 8044 Montgomery Rd, Suite 430 Cincinnati, OH 45236 Device: Inspection #: 30065
Notes: Noticeable physical
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 22, 2025
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01315603 Location: OH - Cincinnati Address: 8044 Montgomery Rd, Suite 430 Cincinnati, OH 45236 Device: Inspection #: 30065
Notes: Noticeable physical
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 15, 2025
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01315603 Location: OH - Cincinnati Address: 8044 Montgomery Rd, Suite 430 Cincinnati, OH 45236 Device: Inspection #: 30065
Notes: Noticeable physical
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 8, 2025
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01315603 Location: OH - Cincinnati Address: 8044 Montgomery Rd, Suite 430 Cincinnati, OH 45236 Device: Inspection #: 30065
Notes: Noticeable physical
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 1, 2025
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01315603 Location: OH - Cincinnati Address: 8044 Montgomery Rd, Suite 430 Cincinnati, OH 45236 Device: Inspection #: 30065
Notes: Noticeable physical
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Nov 24, 2025
To: supplychain@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01315603 Location: OH - Cincinnati Address: 8044 Montgomery Rd, Suite 430 Cincinnati, OH 45236 Device: Inspection #: 30065
Notes: Noticeable physical
To: supplychain@sonobello.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79099714981.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01315603
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packing materials, and a prepa
Feb 24, 2026 3:13pm
@Samuel Klein Any work from Aspen on this one yet?
Mar 30, 2026 2:22pm
@Samuel Klein Can you reach out to Aspen?
Couldn't find the SR# from 00088226 can you add that to wo?
MSG
COMP-05381, SE02, BFAA5053, follow up.msg
May 22, 2026
Timeline
📞
Case Linked Nov 11, 11:11 AM
Case Number:00542869
Subject:Sono Bello - Cincinnati - Inspection Repair
Status:Closed
⏳4.0 business days
📋
Work Order Created Nov 17, 2:09 PM
Work Order:WO-01315603
Type:Virtual Tech - Depot
Priority:PC
📦
▶
2
Parts Requested Nov 17, 2:18 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:8m
💵
▶
2
Expenses Added Nov 18, 11:43 AM
Expenses Added → Status: On Hold
⏸️
Status: On Hold by Sean Weaver
From:Awaiting Parts
To:On Hold
Duration in Previous:21h 24m
🚨36.0 business days
👷
▶
2
Technician Assigned Jan 12, 8:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:On Hold, Assigned
To:Assigned, Tech On Site
Duration in Previous:54d 21h, 0m
⏳3.0 business days
📦
▶
2
Parts Requested Jan 14, 8:50 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From:Tech On Site
To:Awaiting Parts
Duration in Previous:1d 23h
💵
▶
2
Expenses Added Jan 14, 1:04 PM
Expenses Added → Status: On Hold
⏸️
Status: On Hold by Melissa Barrett
From:Awaiting Parts
To:On Hold
Duration in Previous:4h 14m
🚨82.0 business days
⏱️
▶
2
Labor Added May 11, 9:44 AM
Labor Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From:On Hold
To:Closed
Duration in Previous:116d 19h
⏳2.0 business days
📄
▶
2
Status: Ready to Bill May 12, 4:36 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:2m, 0m
🚨48.9 business days
🧾
Invoice Created Jul 22, 11:04 AM
Invoice Number:SM-261778
Bottlenecks
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)