Oak Street Health - 48 Hour - 117674: New Work Order Assigned
Closed
Area: Exam Room - 2
Work Order Description:
The paper roll on the back of the exam table does not stay secured and has fallen down multiple times during patient visits. Please send a tech to repair.
Ship To Name: Oak Street Health - Bronzeville
Ship To Address: 4318 S State St
Ship To City/State: Chicago, IL 60609
Waybill (Tracking #): 1ZE444250372052352
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 02-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
LINE NO: 2.1 QTY: 1 ITEM: 002-10050-00 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y
1/27/2026 CRamen spoke with Judith and scheduled for Thursday 1/29/2026 with tech arrival between 10-12
1/27/26 SBerry: Secondary contact added to special instructions. Main POC confirmed. Due date updated. WO moved to RFS
11/25/25 RBerry- Escalated to account manager due to contact issues. Chattered: @Scott Berry I have escalated this WO due to contact issues. This is a repair. Thank you! @Charles Ramen
11/25/25 RBerry- LM at 708-657-5056 to schedule.
11/19/2025 LHill-sent email to Judith De La Rosa at judith.delarosa@oakstreethealth.com trying to schedule tech visit.
11/19/2025 LHill-LM at (708) 657-5056 for Judith De La Rosa trying to schedule tech visit.
11/17/2025 CRamen left a vm for a returned call to schedule repair
🔧Work Performed
Reinstalled paper roll holders correctly. Paper roll now seats properly and sits as intended.
Exam table has a broken foot control, informed Judith approved the ordering Foot control part number -- 002-10050-00
2-11-26 JK Found the power cord was not fully plugged in at the back of the table. Performed a successful functional test. Foot pedal was not replaced. I took it with me.
Wait time- Had to wait for room to become available.
🔍Technician Findings
Paper roll not seating properly due to incorrectly installed paper roll holders.
2-11-26 JK Table will not go up and down.
⚠️Problem Description
Area: Exam Room - 2
Work Order Description:
The paper roll on the back of the exam table does not stay secured and has fallen down multiple times during patient visits. Please send a tech to repair. https://www.ebiotrack.com/workorder.php?wo=69773
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 6, 2026
To: judith.delarosa@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315608Location: Oak Street Health - BronzevilleAddress: 4318 S State St Chicago, IL 60609Device: Problem Description: Area: Exam Room - 2
Work Order Description:
The
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 30, 2026
To: judith.delarosa@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315608Location: Oak Street Health - BronzevilleAddress: 4318 S State St Chicago, IL 60609Device: Problem Description: Area: Exam Room - 2
Work Order Description:
The
📋
Inbound from +17086575056
Completed Jan 27, 2026
1/27/2026 CRamen spoke with Judith and scheduled for Thursday 1/29/2026 with tech arrival between 10-12
📋
Outbound to +17086575056
Completed Jan 27, 2026
1/27/2026 CRamen spoke with Judith and scheduled for Thursday 1/29/2026 with tech arrival between 10-12
📋
Outbound to +17086575056
Completed Nov 25, 2025
11/25/25 RBerry- LM at 708-657-5056 to schedule.
📧
Email: EMSAR Request for service at Oak Street Health - Bronzeville (Email to schedule service)
Completed Nov 19, 2025
To: judith.delarosa@oakstreethealth.com
CC: rhea.cook@emsar.com; cramen@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Bronzeville (Email to schedule service)
Body:
Hi Judith De La Rosa,
I hope you’re doing well. I’m reaching out to schedule a service appointment for repair on your exam table.
Here’s the location information we have on file:
Location:
Oak Street Health - Bronzeville
4318 S State St
Chicago, IL 60609
Con
📋
Outbound to +17086575056
Completed Nov 19, 2025
11/19/2025 LHill-LM at (708) 657-5056 for Judith De La Rosa trying to schedule tech visit.
📋
Outbound to +17086575056
Completed Nov 17, 2025
11/17/2025 CRamen left a vm for a returned call to schedule repair
Nov 25, 2025 11:26am
@Scott Berry I have escalated this WO due to contact issues. This is a repair. Thank you! @Charles Ramen
📅
WO-01315608 - Virtual Tech - Field Repair - Chicago - Oak Street Health - Bronzeville
Feb 11, 2026 11:00am – 12:00pm
Work Order: WO-01315608
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Bronzeville
Address: 4318 S State St, Chicago, IL 60609
Manufacturer:
Model #:
Serial #:
Contact Name: Judith De La Rosa
Contact Phone: 7086575056
Contact Email: judith.delarosa@oakstreethealth
Timeline
📞
Case Linked Nov 17, 1:52 PM
Case Number:00544455
Subject:Oak Street Health - 48 Hour - 117674: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Nov 17, 2:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 17, 3:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:46m
⚠️7.0 business days
🆕
Status: Entered by Rhea BerryNov 25, 11:27 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:7d 20h, 0m
🚨41.0 business days
📅
Status: Ready for Scheduling by Scott BerryJan 27, 12:58 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:63d 1h
👷
▶
2
Technician Assigned Jan 27, 2:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 36m
🗓️
▶
2
Status: Scheduled Jan 27, 3:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-29T17:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Vincent NyathiJan 29, 2:29 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 22h
⏱️
▶
2
3x Labor Added Jan 30, 12:35 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:10h 8m, 0m
📦
▶
2
Parts Requested Jan 30, 8:38 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Incomplete
To:Awaiting Parts
Duration in Previous:8h 0m
⚠️8.0 business days
💵
▶
2
Expenses Added Feb 10, 8:56 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:11d 0h
🆕
▶
2
Status: Entered Feb 10, 9:47 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Jon Kuehl
📅
▶
2
Dispatch Scheduled Feb 10, 4:41 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jonathan Kuehl
From:Assigned
To:Scheduled
Duration in Previous:6h 53m
🔧
Status: Tech On Site by Jonathan KuehlFeb 11, 11:47 AM
From:Scheduled
To:Tech On Site
Duration in Previous:19h 6m
🚗
Status: Tech Off Site by Jonathan KuehlFeb 11, 12:35 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:47m
✔️
Status: Completed by Jonathan KuehlFeb 11, 6:24 PM
From:Tech Off Site
To:Completed
Duration in Previous:5h 49m
⏱️
▶
2
4x Labor Added Feb 11, 6:30 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From:Completed
To:Closed
Duration in Previous:7m
⏳2.7 business days
📄
Status: Ready to Bill by Diane PattonFeb 13, 11:52 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 17h
🚨10.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:12 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:15d 1h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 6.9 business hours (threshold: 4.0 business hours)
Exceeded by 2.9 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 9.9 business days (threshold: 1.0 business days)