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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315630 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lehigh Valley Hospital - PHC — 1200 S Cedar Crest Blvd, Allentown PA, 18103

Nov 17, 2025 → Dec 12, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 12)
✓ SLA Met (19d early)
Dispatch 0.2d
Coordinators 20.2d
Field Work 0.0d
Incomplete 0.1d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
0.2 days
Coordinators
20.2 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.1 days
Billing
1.5 days
Over SLA
Created: Nov 17, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
19.4 days Total Age
⏱️
10.2d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
14.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Michael Steencken — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 9, 2025
Visit 2 Dec 10, 2025
Visit 3 Dec 11, 2025
Visit 4 Dec 12, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544417
WO creation for FCO86202016
Closed
Inaccurate Fetal Heart Rate (FHR) measurements when monitoring multiple
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kelsey Sarrge
Owner
Shelby Robinson
Created
Nov 17, 2025
Work Orders from this Case (1)
WO-01315630 (current) Invoiced
FCO • Michael Steencken
Created: Nov 17, 2025 • Closed: Dec 12, 2025
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 10.2 days stuck in "Scheduled"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
20.1d / 2.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Incomplete
0.1d
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11/2025 RFosbury - moved to DEC 15th.

12/08/2025 RFosbury nathaniel.schock@jefferson.edu confirmed

12/08/2025 RFosbury - proposed 12/16/2025 8 am to Nate Schock

12/01/2025 Cever placing back into RFS FSE Mike OOO

11/17/2025 RFosbury - confirmed with Nate Schock for Mike S onsite 11/25, starting at 8AM

🔧 Work Performed
fco
🔍 Technician Findings
complete
⚠️ Problem Description
Inaccurate Fetal Heart Rate (FHR) measurements when monitoring multiple
📄 Description
Philips - Avalon FM20/30/40/50 Fetal Monitor
📞 Call Description
FCO86202016

Timeline

📞
Case Linked Nov 17, 12:27 PM
Case Number: 00544417
Subject: WO creation for FCO86202016
Status: Closed
📋
Work Order Created Nov 17, 3:33 PM
Work Order: WO-01315630
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 17, 5:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-25T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1h 35m
🚨 10.9 business days
🆕
Status: Entered by Cristina Everetts Dec 1, 3:18 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 13d 22h, 0m
👷
▶
3 Technician Assigned Dec 1, 3:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-15T13:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Rich Fosbury Dec 8, 2:55 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6d 23h, 0m
👷
▶
3 Technician Assigned Dec 8, 3:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-16T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 29m
⏳ 4.0 business days
📅
Dispatch Scheduled by Rich Fosbury Dec 11, 12:18 PM
Scheduled For: 2025-12-15T13:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Dec 11, 3:18 PM
Scheduled For: 2025-12-12T13:00:00.000+0000
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Dec 12, 3:57 PM
Status: Tech On Site → 6x Labor Added
⏱️
6x Labor Added
Type: Labor
Status: Open
Qty: 2, 1.5, 2.25, 0.75
🚗
▶
2 Status: Tech Off Site Dec 12, 4:02 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Michael Steencken
From: Completed
To: Closed
Duration in Previous: 0m
⚠️
Status: Incomplete by Douglas Pearce Dec 12, 5:05 PM
From: Closed
To: Incomplete
Duration in Previous: 1h 1m
⏱️
Labor Added Dec 12, 5:33 PM
Type: Labor
Status: Open
Qty: 2
🏁
Status: Closed by Michael Steencken Dec 12, 5:41 PM
From: Incomplete
To: Closed
Duration in Previous: 35m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Dec 15, 10:54 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m

Bottlenecks

Scheduled
Duration: 10.2 business days (threshold: 2.0 business days)
Exceeded by 8.2 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00544417
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Dec 12, 8:00 AM
Created
Nov 17, 3:33 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03036177 Labor Open 2 $0.00 Dec 12, 4:02 PM
WL-03036172 Labor Open 1.5 $0.00 Dec 12, 4:02 PM
WL-03036173 Labor Open 2.25 $213.75 Dec 12, 4:02 PM
WL-03036174 Labor Open 0.75 $1,395.00 Dec 12, 4:02 PM
WL-03036175 Labor Open 5 $0.00 Dec 12, 4:02 PM
WL-03036176 Labor Open 5 $0.00 Dec 12, 4:02 PM
WL-03036360 Labor Open 2 $0.00 Dec 12, 5:33 PM
WL-03037795 Labor Open 0.016666666666667 $342.00 Dec 15, 10:54 AM

Details