Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315632 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Freeport EMS — 400 Market Street, Freeport PA, 16229

Nov 17, 2025 → Jan 6, 2026

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 7)
⏸ 22d excluded (parts wait + holding)
✓ SLA Met (23d early)
Dispatch 3.4d
Holding 16.6d (excluded)
Coordinators 18.4d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
3.4 days
Over SLA
Holding (excluded from total)
16.6 days
Coordinators
18.4 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Nov 17, 2025 Due: Jan 30, 2026 Completed: Jan 7, 2026 (23 days early)
📅
37.0 days Total Age
⏱️
18.1d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
24.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00544504
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 17, 2025
Work Orders from this Case (1)
WO-01315632 (current) Invoiced
Preventive Maintenance • Fanfan Siku
Created: Nov 17, 2025 • Closed: Jan 6, 2026
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 18.1 days stuck in "Scheduled"
⏱️
Total Delay 24.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.4d / 0.5d SLA
Scheduled
18.4d / 2.0d SLA
Ready for Release
16.6d
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/12/2025 MNewman - Fady called Jamison Hughes 724-681-8340. Customer advised they only have 1 monitor at their location. Confirmed email address for Jamison. Jamison.hughes@freeportfireems.org Scheduled with Jamison to complete 1/5/2026.

12/11/2025 DMalloy - Called 724.664.9686 for Gary Bittner. No answer. Left a VM for a call back. Also followed up with an email.  

gary.bittner@freeportems.com


12/04/2025 DMalloy - Email sent to customer to confirm inventory and proposed date (Jan 5- Jan 6) for FSE Fanfan to be onsite.  

gary.bittner@freeportems.com


Internal - Updated EWO location to match PWO. Last POC possible Gary Bittner 724 664 9686 gary.bittner@freeportems.com located on FCO WO. Updated WO to Deon to confirm with POC to schedule.

11/20/2025 RFosbury - conflicting information in EMSAR Vs Philips. reviewing and canceled appointment with Jamison.

11/20/2025 RFosbury - Called 724-681-8340 and Spoke with Jamison Hughes. Confirmed Jason Y onsite Dec 16 at 8 AM. Sent FU email to Jamison.hughes@freeportfireems.org

🔧 Work Performed
PM
🔍 Technician Findings
PM completed on 2 devices available
⚠️ Problem Description
Annual PM
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Nov 17, 2:58 PM
Case Number: 00544504
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 17, 3:36 PM
Work Order: WO-01315632
Type: Preventive Maintenance
Priority: PC
⏳ 4.0 business days
👷
▶
3 Technician Assigned Nov 20, 11:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-16T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 2d 20h
🆕
▶
2 Status: Entered Nov 20, 2:14 PM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Rich Fosbury
From: Entered
To: Ready for Release
Duration in Previous: 4m
🚨 17.0 business days
👷
▶
3 Technician Assigned Dec 12, 2:53 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 22d 0h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-05T13:00:00.000+0000
🚨 17.1 business days
⏱️
5x Labor Added Jan 6, 12:32 AM
Type: Labor, Travel
Status: Open
Qty: 1, 5, 30
💵
▶
3 Expenses Added Jan 6, 11:25 PM
Expenses Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 25d 8h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.1 business days
⏱️
▶
2 Labor Added Jan 14, 11:20 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 7d 11h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m

Bottlenecks

Entered
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 18.1 business days (threshold: 2.0 business days)
Exceeded by 16.1 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00544504
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Jan 5, 8:00 AM
Created
Nov 17, 3:36 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03054489 Labor Open 1 $0.00 Jan 6, 12:32 AM
WL-03054490 Labor Open 5 $475.00 Jan 6, 12:32 AM
WL-03054491 Labor Open 1 $310.00 Jan 6, 12:32 AM
WL-03054492 Travel Open 30 $0.00 Jan 6, 12:32 AM
WL-03054493 Travel Open 30 $0.00 Jan 6, 12:32 AM
WL-03055794 Expenses Open 1 $0.00 Jan 6, 11:25 PM
WL-03064555 Labor Open 0.016666666666667 $76.00 Jan 14, 11:20 AM

Details