Midmark Service Request Dispatch Authorization - WO-00128307
Closed
Travel Zone 1
PROBLEM SUMMARY
NWD scaler issues
ADDITIONAL NOTES
Will be closed this coming Monday (11/24/25) from 1pm – 3pm for a staff meeting. If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved,
notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V1797425 Item 8000-008
ITEM DESCRIPTION
VETPRO 1000 W/LED SCALER AND FIBER OPTICS
PCR CODES
Problem Cause Resolution
SCALER HAND PIECE ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
12/1/2025 Sramen - parts ETA is 12/1. Updated due date. Also removed the serviced timestamp.
11/25 KKelch called Ty to schedule for 12/2 between 9 and 11 am. Customer confirmed.
11/25/2025jsells
Ship To Name: NVA Bay Glen Animal Hospital
Ship To Address: 1616 Clear Lake City Blvd Ste 105
Ship To City/State: Houston, TX 77062-8069
Waybill (Tracking #): 1ZE444250370250114
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 24-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10980-00 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL PARTS
11/18 KKelch called Ty to schedule for 11/21 between 11:30 and 1:30 pm. Customer confirmed.
11/17/25 CDempsey- cannot tell if parts are being sent or not and I don't understand how it's not completely obvious.
11/17/2025 SRobinson- Called Ty Taylor, 1(281) 480-8800. Asked for Ty, spoke with Ty and ggave her the WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
- investigated reported issue: scaler hand piece issues
- staff reported scaler leaking and foot pedal sticking
- confirmed foot pedal sticking for extended period after being released
- unable to confirm any leaks
- contacted midmark to order foot pedal spring kit (# 002-10980-00 : $115)
- shawn placed order for parts to ship to site.
12/2 CLacy- Removed and replaced foot pedal parts kit. Functional testing passed. This unit is ready to return to service.
🔍Technician Findings
Normal Equipment conditions
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
NWD scaler issues
ADDITIONAL NOTES
Will be closed this coming Monday (11/24/25) from 1pm – 3pm for a staff meeting. If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved,
notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V1797425 Item 8000-008
ITEM DESCRIPTION
VETPRO 1000 W/LED SCALER AND FIBER OPTICS
PCR CODES
Problem Cause Resolution
SCALER HAND PIECE ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +12814808800
Completed Nov 25, 2025
11/25 KKelch called Ty to schedule for 12/2 between 9 and 11 am. Customer confirmed.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 22, 2025
To: ptiah.taylor@nva.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315635Location: NVA Bay Glen Animal HospitalAddress: 1616 Clear Lake City Blvd Ste 105 Houston, TX 77062Device: VetPro 1000 (Series) V1797425Problem Description: Travel Zone 1
PROBLEM
📋
Outbound to +12814808800
Completed Nov 18, 2025
11/18 KKelch called Ty to schedule for 11/21 between 11:30 and 1:30 pm. Customer confirmed.
📋
Outbound to +12814808800
Completed Nov 17, 2025
11/17/2025 SRobinson- Called Ty Taylor, 1(281) 480-8800. Asked for Ty, spoke with Ty and ggave her the WO# and advised a coordinator will be reaching out to schedule.
Work Order: WO-01315635
Account: MIDMARK
Customer Case Number: SR 1495076 WO-00128307
Location: NVA Bay Glen Animal Hospital
Address: 1616 Clear Lake City Blvd Ste 105, Houston, TX 77062
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1797425
Contact Name: Ty Taylor
Contact Ph
PDF
SRA_WO-00128307_ver1
Nov 17, 2025
PDF
SRA_WO-00128307_ver1
Nov 21, 2025
PDF
SRA_WO-00128307_ver1
Dec 2, 2025
Timeline
📞
Case Linked Nov 17, 12:29 PM
Case Number:00544419
Subject:Midmark Service Request Dispatch Authorization - WO-00128307
Status:Closed
📋
Work Order Created Nov 17, 3:40 PM
Work Order:WO-01315635
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonNov 17, 3:47 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Technician Assigned Nov 17, 4:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:49m
📅
▶
2
Dispatch Scheduled Nov 18, 9:11 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:16h 34m
⏳4.0 business days
🔧
▶
2
Status: Tech On Site Nov 21, 12:11 PM
Status: Tech On Site → 2x Travel Added
🚗
2x Travel Added
Type:Travel
Status:Open
Qty:15
⏱️
3x Labor Added Nov 21, 1:00 PM
Type:Labor
Status:Open
Qty:0.5, 1
🚗
▶
2
Status: Tech Off Site Nov 21, 6:26 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Arturo Diaz
From:Tech Off Site
To:Completed
Duration in Previous:2m
📦
▶
2
Parts Requested Nov 21, 6:31 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Arturo Diaz
From:Completed
To:Awaiting Parts
Duration in Previous:3m
⏳2.7 business days
📅
Status: Ready for Scheduling by Jessica SellsNov 25, 9:39 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:3d 15h
🆕
▶
2
Status: Entered Nov 25, 9:45 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:a0h5A00000HFAYSQA5, Chane Lacy
📅
▶
2
Dispatch Scheduled Nov 25, 9:51 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:6m
⚠️6.0 business days
⏱️
3x Labor Added Dec 2, 6:41 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 64
✔️
▶
2
Status: Completed Dec 2, 6:47 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Chane Lacy
From:Completed
To:Closed
Duration in Previous:1m
⏳3.6 business days
📄
▶
2
Status: Ready to Bill Dec 5, 12:05 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️5.0 business days
🧾
Invoice Created Dec 11, 12:16 PM
Invoice Number:SM-248359
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)