Midmark Service Request Dispatch Authorization - WO-00128292
Closed
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD C633 REF 1483862 *Special Billing*
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
LOW PRESSURE C63X UM UNDETERMINED DIAGNOSING PRODUCT
11/25 NSuarez SRA is missing date of service on PG 3.
11/20/2025jsells
Ship To Name: Amistad Community Health Center
Ship To Address: 1533 S Brownlee Blvd
Ship To City/State: Corpus Christi, TX 78404-3131
Waybill (Tracking #): 1ZE444250370631560
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 20-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-0504-00 SERIAL #: DESCRIPTION: M11 DOOR & DAM GASKET KIT
11/18 KKelch scheduled per logged email from Jesus
11/18 KKelch sent Jesus an email for scheduling
11/17 KKelch called Jesus to schedule for 11/19 between 9 and 11 am. Left VM.
11/7/25 CDempsey- No parts being sent.
11/17/2025 JRolston - Called site POC, Jesus Sanchez @ (361) 800-5672. Voicemail only. Left message advising him that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
🔧Work Performed
Ran unit through cycle, discovered that the door gasket was leaking.
🔍Technician Findings
Located unit listed on WO.
Started a cycle on unit.
Temp would rise on unit, but would not build pressure and steam was leaking out from front gasket.
When I would apply pressure on the door, the unit would build pressure and unit would stop leaking steam.
I spoke with the customer and showed them what I had found.
They agreed that the problem was the door gasket and wished to have part ordered.
⚠️Problem Description
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD C633 REF 1483862 *Special Billing*
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
LOW PRESSURE C63X UM UNDETERMINED DIAGNOSING PRODUCT
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email:Re: Scheduling for WO-01315641
Completed Nov 18, 2025
From: jesus.sanchez@amistadchc.org
To: kaitlyn.kelch@emsar.com
Good morning,
Yes, this date can work. Thank you.
Jesus S.From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Tuesday, November 18, 2025 8:07 AMTo: Jesus Sanchez <jesus.sanchez@amistadchc.org>Subject: Scheduling for WO-01315641 Good morning Jesus,I am reaching out from EMSAR to schedule the repair needed for your M11 autoclave. Our technician, Curtis, can be there tomorrow between 9 and 11 am. Please let me know if this date a
📧
Email: Scheduling for WO-01315641
Completed Nov 18, 2025
To: jesus.sanchez@amistadchc.org
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01315641
Body:
Good morning Jesus,
I am reaching out from EMSAR to schedule the repair needed for your M11 autoclave. Our technician, Curtis, can be there tomorrow between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The
📋
Outbound to +13618005672
Completed Nov 17, 2025
11/17 KKelch called Jesus to schedule for 11/19 between 9 and 11 am. Left VM.
📞
Call
Completed Nov 17, 2025
11/17/2025 JRolston - Called site POC, Jesus Sanchez @ (361) 800-5672. Voicemail only. Left message advising him that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
Nov 20, 2025 4:23pm
@Curtis Sprague @Kaitlyn Kelch parts have been added to this one with tracking
📅
WO-01315641 - Repair - M11 (Series) - Corpus Christi - Amistad Community Health Center
Nov 19, 2025 10:00am – 12:00pm
Work Order: WO-01315641
Account: MIDMARK
Customer Case Number: SR 1493276 WO-00128292
Location: Amistad Community Health Center
Address: 1533 S Brownlee Blvd, Corpus Christi, TX 78404-3131
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2077159
Contact Name: Jesus Sanchez
Contact Phone:
PDF
SRA_WO-00128292_ver1
Nov 17, 2025
PDF
amistad3
Nov 26, 2025
Timeline
📞
Case Linked Nov 17, 10:32 AM
Case Number:00544368
Subject:Midmark Service Request Dispatch Authorization - WO-00128292
Status:Closed
📋
Work Order Created Nov 17, 3:44 PM
Work Order:WO-01315641
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by John RolstonNov 17, 3:54 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:9m
👷
▶
2
Technician Assigned Nov 17, 4:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:41m
🗓️
▶
2
Status: Scheduled Nov 18, 9:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-19T15:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Craig DempseyNov 19, 10:03 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 0h
⏱️
5x Labor Added Nov 19, 11:20 AM
Type:Labor, Travel
Status:Open
Qty:0.5, 1, 1.5, 15
✔️
Status: Completed by Curtis SpragueNov 19, 11:36 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 32m, 0m
⚠️5.0 business days
✏️
Status: WO Correction Needed by Nancy SuarezNov 25, 11:32 AM
From:Closed
To:WO Correction Needed
Duration in Previous:5d 23h
✔️
Status: Completed by Curtis SpragueNov 26, 7:16 AM
From:WO Correction Needed, Completed
To:Completed, Closed
Duration in Previous:19h 44m, 0m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Dec 1, 1:37 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨32.0 business days
🧾
Invoice Created Jan 13, 10:45 AM
Invoice Number:247860
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Closed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)