Midmark Service Request Dispatch Authorization - WO-00128309
Closed
Zone 1
NWD No base function
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
11/17 KKelch Gurbaksh called me to schedule for 11/21 between 1 and 3 pm. Customer confirmed.
11/17 KKelch sent Gurbaksh an email for scheduling
11/17/25 CDempsey- cannot tell if parts are being sent or not and I don't understand how it's not completely obvious.
11/17/2025jsells
sat on hold for 5 minutes, sending an email
🔧Work Performed
disassembled all shrouds checked foot switch and all interlock switches pulled and checked all fuses and found a loose cable connection on the foot switch cable reseated it and added a ziptie to secure the cable. tested and reassembled
🔍Technician Findings
no base movement
⚠️Problem Description
Zone 1
NWD No base function
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
11/17 KKelch Gurbaksh called me to schedule for 11/21 between 1 and 3 pm. Customer confirmed.
📧
Email: Scheduling for WO-01315648
Completed Nov 17, 2025
To: gksandhu@azendo.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01315648
Body:
Good afternoon Gurbaksh,
I am reaching out from EMSAR to schedule the repair needed for your Midmark 200 series table. Our technician, Tyler, can be there on 11/21 between 1 and 3 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer
📧
Email: wo-01315648
Completed Nov 17, 2025
To: gksandhu@azendo.com
CC:
BCC:
Attachment: --none--
Subject: wo-01315648
Body:
Hello,
We have received the Midmark repair request and have created a work order. You will receive a phone call from a coordinator to schedule this visit.
EMSAR DISPATCH
800-733-6727