Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315885 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Cooper Hospital — 1 Cooper Plz, Camden NJ, 08103

Nov 18, 2025 → Dec 22, 2025

✅ Completed
PC Per client agreement
Target: Dec 4, 2025
🕐 Clock stopped: Completed (Dec 23)
✗ SLA Missed (18d late)
Dispatch 0.9d
Holding 0.0d (excluded)
Coordinators 25.5d
Billing 3.5d
✗ SLA Missed
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
0.0 days
Coordinators
25.5 days
Over SLA
Billing
3.5 days
Over SLA
Created: Nov 18, 2025 Due: Dec 4, 2025 Completed: Dec 23, 2025 (18 days late)
📅
25.2 days Total Age
⏱️
22.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
25.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00544639
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01315885 (current) Invoiced
Repair • Fady Khouzam
Created: Nov 18, 2025 • Closed: Dec 22, 2025
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 22.3 days stuck in "Assigned"
⏱️
Total Delay 25.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
0.0d
Assigned
22.3d / 0.5d SLA
Scheduled
3.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
3.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/2025 RArnold- Dispatching to Fady k for 12/19

11/18/2025 RArnold - WO for device that failed FCO81. PWO Pending entitlement

🔧 Work Performed
The FSE installed a new RP-Trilogy Evo 3 Way Solenoid Valve and RP-Trilogy Evo Proportional Valve (AECM), Performed a complete PVT as per the MFG's specifications. All tests and calibrations were found to be in spec or passed tests.Device placed back into full clinical service; ready for patient use.
🔍 Technician Findings
Repair.
⚠️ Problem Description
Upon initial inspection of the device, A pre‑existing fault was detected: the device failed the Active Exhalation Verification in the System Setup Test. This must be resolved before proceeding with FCO86600081 implementation.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 18, 8:30 AM
Case Number: 00544639
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 18, 9:06 AM
Work Order: WO-01315885
Type: Repair
Priority: PC
✅
▶
3 Status: Ready for Release Nov 18, 4:32 PM
Status: Ready for Release → Technician Assigned → Status: Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Khouzam
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release
To: Assigned
Duration in Previous: 1m
🚨 22.9 business days
📅
▶
2 Dispatch Scheduled Dec 18, 10:17 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 29d 17h
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Dec 22, 8:29 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 10h, 0m
⏱️
Labor Added Dec 23, 8:55 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 23, 9:02 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 31m
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 48m
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Entered
Duration: 7.4 business hours (threshold: 4.0 business hours)
Exceeded by 3.4 business hours
Assigned
Duration: 22.3 business days (threshold: 4.0 business hours)
Exceeded by 21.8 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00544639
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Dec 19, 8:00 AM
Created
Nov 18, 9:06 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03045776 Labor Open 1.5 $142.50 Dec 22, 8:29 PM
WL-03045777 Labor Open 1 $155.00 Dec 22, 8:29 PM
WL-03046007 Labor Open 0.016666666666667 $38.00 Dec 23, 8:55 AM

Details