12/1 KKelch- FSE is experiencing a delay due to weather, rescheduled per instruction from CDemspey
11/24/25 RBerry- Per JFoley WM tech is refusing to service and is asking for more money. per DCarvalho and NFloyd give to Darrell Hendrix for 12/1/25. Returning to dispatch to have a new parts order added.
11/19 KKelch placed in WM due to lack of tech availability in the area. Approved by CDempsey
🔧Work Performed
I arrived on location and found said unit. I then open the back of the unit and then removed the modem from the unit. I also drilled a hole in the top of the unit and then installed the antenna in the kit. I also a ran the new power supply and cable from modem to the PC. I then tried getting the unit on lone but was not. I then called Level 2 spoke to Phil he stated I need to call Higi and get them to activate the SIM card in the modem. I then called and left message for higi to give me a call. I waited bout 30 minute i then started getting text message he would call me in a bit. I then would get text messages to send picture of the sim number and picture of the back of modem. Then he text me to ensure that cable is in the 1 spot. Then a received a call from Jerry at higi stated lets see if we can reset the unit and see if the unit will come online he was dealing with Verizon to get SIM card active. He then had me check the BP and body mass weight to see if they work and they did he advised to check out with Level 2 and could leave the facility. Called level 2 spoke to Phil and was able to leave facility note the unit was not online due to the SIM card in modem not connected to Verizon
🔍Technician Findings
Unit giving comm issues
⚠️Problem Description
Tech will be shipped replacement OptConnect Cellular modem. Tech will replace all parts and restore connectivity. Tech will take a user test and verify results are emailed back to them to verify the kiosk is online.
Use this password to access the kiosk: EL3GMG!A
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with 4G installed
📞
Call
Completed Dec 3, 2025
Tech worked with Jerry from Higi. Jerry is working with Verizon on confirming the SIM card is active.
📋
Outbound to +19186271443
Completed Nov 19, 2025
Per Sonny, they rebooted yesterday. It is working, but still off line.
📋
Outbound to +19186271443
Completed Nov 19, 2025
pharm closed
📋
Outbound to +19186271443
Completed Nov 18, 2025
rings but no answer. does not go to VM
Nov 19, 2025 1:31pm
@Jessica Foley This is coming your way :)
Nov 24, 2025 4:16pm
@Emmanuel Morales @Phillip Castillo new parts order needed, this will be going to EMSAR tech. TY!