Stretcher Wheels - Several employees report that the stretcher has wheels that "lock up" and do not allow for smooth motion (possibly indicated the bearings).
*
Raising/Lowering - An employee reported that the stretcher "jumps" when raising and lowering to not indicate a smooth motion. The employee also reports that the stretcher feels "unbalanced" during use.
*
Connection - An employee reported that the stretcher has complications with charging that I believe may be mitigated when the current work order for the pins on the load system are addressed.
Make/Model and SN: 19S018134
Tech should have,
2 cot ICS contact pins, 8125280
1 iNX utility laptop, 0800630
Laptop is a non-billable tool.
12/17 KWeiss, Reviewed pictures and closing w/o for billing review.
12/17/25 DPatton - Placing in L2 Review (INX cot repair)
12/11/2025 Sramen - updated due date based on delivery
12/8 MOwens Called and left vm for Dylan to schedule. Sent email also. Dylan replied to the email that Friday 12/12 works for the repair visit.
11/26/25 RBerry- Spoke with Dylan, advised that the part for WO-01316012 should be shipping out today. We currently do not have tracking information but advised that we would call back Monday once tracking is received to schedule all WOs together. He stated that he sent in another request on 11/24/25 for the purchase/installation of two equipment mounts. Case 00546420 is with sales. He requested that he have everything done at once. Transferred Dylan to Lisa Wright to discuss quote for additional request. See logged call on WO-01306946
11/26/25 RBerry- Updated due date based on parts. Parts are shipping out today. NO ETA yet.
🔧Work Performed
Unit tracks on frame and actuators cleaned
Charging pins replaced
Inspected for complaints
Wheels spin freely and locks
Unit cycle tested
No issues found
🔍Technician Findings
Unit located
Pins worn
⚠️Problem Description
Stretcher Wheels - Several employees report that the stretcher has wheels that "lock up" and do not allow for smooth motion (possibly indicated the bearings).
*
Raising/Lowering - An employee reported that the stretcher "jumps" when raising and lowering to not indicate a smooth motion. The employee also reports that the stretcher feels "unbalanced" during use.
*
Connection - An employee reported that the stretcher has complications with charging that I believe may be mitigated when the current work order for the pins on the load system are addressed.
Make/Model and SN: 19S018134
Tech should have,
2 cot ICS contact pins, 8125280
1 iNX utility laptop, 0800630
Laptop is a non-billable tool. https://www.ebiotrack.com/workorder.php?wo=69800
📧
Email
Completed Dec 8, 2025
12/8 MOwens Called and left vm for Dylan to schedule. Sent email also. Dylan replied to the email that Friday 12/12 works for the repair visit.
📞
Call
Completed Nov 26, 2025
11/26/25 RBerry- Spoke with Dylan, advised that the part for WO-01316012 should be shipping out today. We currently do not have tracking information but advised that we would call back Monday once tracking is received to schedule all WOs together. He stated that he sent in another request on 11/24/25 for the purchase/installation of two equipment mounts. Case 00546420 is with sales. He requested that he have everything done at once. Transferred Dylan to Lisa Wright to discuss quote for additiona
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 19, 2025
To: dclary@brunswickco.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316012Location: Brunswick County EMS (VA) - ServiceAddress: 1458 Lawrenceville Plank Rd Lawrenceville, VA 23868Device: Problem Description: Stretcher Wheels - Several employees report
Nov 18, 2025 4:26pm
@Scott Berry Should this w/o be in L2 Review or L2 Screening for part order?
Dec 17, 2025 1:29pm
12/17 KWeiss, Reviewed pictures and closing w/o for billing review.
📅
WO-01316012 - Repair - Lawrenceville - Brunswick County EMS (VA) - Service
Dec 12, 2025 10:30am – 5:00pm
Work Order: WO-01316012
Account: BRUNSWICK COUNTY EMS (VA)
Customer Case Number:
Location: Brunswick County EMS (VA) - Service
Address: 1458 Lawrenceville Plank Rd, Lawrenceville, VA 23868
Manufacturer:
Model #:
Serial #:
Contact Name: Dylan Clary
Contact Phone: 4345329452
Contact Email: dclary@