Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316077 ↗ ServiceMax

LONGMEADOW FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Longmeadow Fire Department — 44 Williams Street, Longmeadow MA, 01106

Nov 18, 2025 → Dec 8, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Invoiced (Dec 9)
✗ SLA Missed (10d late)
Dispatch 0.0d
Coordinators 17.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.0 days
Over SLA
Created: Nov 18, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
15.1 days Total Age
⏱️
10.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
14.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544605
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=31265 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Contract covers: (2) Stretcher (iNX) (2) Stair chair (2) Lockdown | 1 PM per year
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ben Sloan
Owner
John Rolston
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316077 (current) Invoiced
Preventive Maintenance • Luis Torres
Created: Nov 18, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 10.8 days stuck in "Assigned"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
10.8d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

**Was not able to upload pics to ebt. So I uploaded them to the smx wo.


12/3 KSmith -- Scheduled for 12/3 with Ben

12/3 KSmith -- Sent email to schedule for 12/9 on WO-01316189

11/19 KSmith -- Awaiting repair WO-01316189

🔧 Work Performed
Ferno Washington Inc - iNX Serial #: 16S-012132 - Asset ID: 13267143 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 16N-355157 - Asset ID: 13267141 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 16N-354713 - Asset ID: 13267148 Ferno Washington Inc - iNX Serial #: 21S-023837 - Asset ID: 13267147 Ferno Washington Inc - iNLine (Series) Serial #: 49572 - TRUCK 3 - Asset ID: 132671244 Ferno Washington Inc - iNLine (Series) Serial #: 31606 - TRUCK 1 - Asset ID: 13267146
⚠️ Problem Description
Inspection: Annual Equipment PM Equipment: 6 https://www.ebiotrack.com/inspection.php?iid=31265 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Contract covers: (2) Stretcher (iNX) (2) Stair chair (2) Lockdown | 1 PM per year

Timeline

📞
Case Linked Nov 18, 12:00 AM
Case Number: 00544605
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 18, 3:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 19, 12:51 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Luis Torres
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Dec 3, 1:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-09T15:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 8x Labor Added Dec 9, 4:54 PM
8x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 6d 3h
⏳ 2.9 business days
📄
Status: Ready to Bill by Diane Patton Dec 11, 1:51 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 13, 4:00 PM
Invoice Number: SM-248764

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00544605
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Luis Torres
Scheduled
Dec 9, 10:00 AM
Created
Nov 18, 3:07 PM
Invoice #
SM-248764

Work Details (8)

Name Type Status Qty Amount Date
WL-03031909 Labor Open 0.66694444444444 $0.00 Dec 9, 4:54 PM
WL-03031910 Labor Open 2 $0.00 Dec 9, 4:54 PM
WL-03031911 Travel Open 45 $0.00 Dec 9, 4:54 PM
WL-03031912 Labor Open 0.75 $0.00 Dec 9, 4:54 PM
WL-03031913 Labor Open 0.58333333333333 $0.00 Dec 9, 4:54 PM
WL-03031914 Labor Open 0.50027777777778 $0.00 Dec 9, 4:54 PM
WL-03031915 Labor Open 0.75 $0.00 Dec 9, 4:54 PM
WL-03031916 Labor Open 0.5 $0.00 Dec 9, 4:54 PM

Details