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WO-01316091 ↗ ServiceMax

Bedford Ambulatory Surgical Center • Misc. Inspection • P5

📍 Bedford Ambulatory Surgical Center — 11 Washington Place, Bedford NH, 03110

Nov 18, 2025 → Dec 1, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 25, 2025
🕐 Clock stopped: Completed (Dec 2)
✗ SLA Missed (6d late)
Dispatch 0.0d
Coordinators 12.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.0 days
Over SLA
Billing
0.0 days
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Dec 2, 2025 (6 days late)
📅
9.9 days Total Age
⏱️
6.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544635
FW: Bypass: New equipment
Closed
New Miscellaneous Equipment Inspection We have a new microscope that came in on Friday that needs to be checked in as soon as you can get us on the schedule. https://www.ebiotrack.com/inspection.php?iid=31307
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trisha Caron
Owner
Scott Berry
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316091 (current) Invoiced
Misc. Inspection • David Cavaco
Created: Nov 18, 2025 • Closed: Dec 1, 2025
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 6.3 days stuck in "Scheduled"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
10.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20 KSmith -- Kelly requested 3pm or after. They also have 2 more units that need checked

11/19 KSmith -- Scheduled for 12/1 with Kelly, anytime after 2pm

11/19 KSmith -- Responded to Kelly's email to schedule for 12/1. Awaiting response. All FSEs are booked out with PTO/Holiday's

🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
New Miscellaneous Equipment Inspection
⚠️ Problem Description
New Miscellaneous Equipment Inspection We have a new microscope that came in on Friday that needs to be checked in as soon as you can get us on the schedule. https://www.ebiotrack.com/inspection.php?iid=31307

Timeline

📞
Case Linked Nov 18, 8:17 AM
Case Number: 00544635
Subject: FW: Bypass: New equipment
Status: Closed
📋
2 Work Order Created Nov 18, 3:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Nov 19, 8:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 27m
📅
2 Dispatch Scheduled Nov 19, 10:40 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2h 28m
2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 20, 11:45 AM
Scheduled For: 2025-12-01T20:00:00.000+0000
3.0 business days
🆕
3 Status: Entered Nov 24, 12:04 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T20:00:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Dec 1, 4:45 PM
Type: Labor
Status: Open
Qty: 1, 3.5
✔️
Status: Completed by DAVID CAVACO Dec 1, 10:36 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 10h, 0m
2.2 business days
📄
3 Status: Ready to Bill Dec 3, 4:43 PM
Status: Ready to Bill → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1m, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 38.9 business days
🧾
Invoice Created Jan 26, 9:27 AM
Invoice Number: SM-248124

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00544635
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Dec 1, 3:00 PM
Created
Nov 18, 3:44 PM
Invoice #
SM-248124

Work Details (3)

Name Type Status Qty Amount Date
WL-03022714 Labor Open 1 $0.00 Dec 1, 4:45 PM
WL-03022715 Labor Open 1 $149.00 Dec 1, 4:45 PM
WL-03022716 Labor Open 3.5 $0.00 Dec 1, 4:45 PM

Details