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← WO Overview

WO-01316095 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Center Animal Clinic LLC — 107 Pleasant Dr, Aliquippa PA, 15001-1333

Nov 18, 2025 → Nov 26, 2025

✅ Completed
P4 4 business days from creation
Target: Nov 24, 2025
🕐 Clock stopped: Completed (Nov 26)
✗ SLA Missed (2d late)
Dispatch 0.0d
Material Management 0.0d
Coordinators 6.6d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.0 days
Coordinators
6.6 days
Over SLA
Billing
0.1 days
Created: Nov 18, 2025 Due: Dec 1, 2025 Completed: Nov 26, 2025 (5 days early)
📅
6.4 days Total Age
⏱️
5.7d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
8.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Nov 25, 2025
Visit 2 Nov 26, 2025

AI Analysis

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Originating Case

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🎫
Case #00544660
Midmark Service Request Dispatch Authorization - WO-00128790
Closed
Travel Zone 1 Dispatch Type Repair PROBLEM SUMMARY NWD - Low MA error ADDITIONAL NOTES Imaging/X-Ray Dispatch If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. PCR CODES Problem Cause Resolution MA ERROR UM UNDETERMINED DIAGNOSING PRODUCT
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michele Richardson
Owner
John Rolston
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316095 (current) Invoiced
Repair • Brandon Green
Created: Nov 18, 2025 • Closed: Nov 26, 2025
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 5.7 days stuck in "Scheduled"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
0.0d
Scheduled
6.4d / 2.0d SLA
Closed
7.8d / 1.0d SLA
Reschedule
0.1d / 2.0d SLA
WO Correction Needed
0.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/25/2025 Mike called asking the eta of the tech. Chattered Brandon/DCarvalho asking to reach out to Mike with eta. 11/20/25 RCook- Updated due date based on parts. Removed delay code. 11/20/2025 CRamen told Mike parts deliver tomorrow and he requested repair at 8am Tuesday 11/25/2025  11/20/2025 CRamen delivers tomorrow

11/20/2025jsells

Ship To Name: Center Animal Clinic LLC Ship To Address: 107 Pleasant Dr Ship To City/State: Aliquippa, PA 15001-1333 Waybill (Tracking #): 1ZE444250370745518 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 19-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: 30-A1071-8 SERIAL #: DESCRIPTION: Intraoral Arm Cable Field Replacement Kit, Mobile or Extra Long Arm, 82 inches


11/18/2025 CRamen spoke with Amber and scheduled repair for Friday 11/21/2025 with tech arrival between 10-12. 


11/18 MOWens chattered CRamen that this one is assigned to Brandon

11/18/2025 JRolston - Called site POC, Michelle Richardson @ (724) 375-7026. Left message with Beth / Front Desk. Advising her that dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.

🔧 Work Performed
repair completed as below replaced cables with parts sent by Midmark tested unit unit working as intended and placed back into service 11/26/2025 BG customer called back to put arm covers back on that fell off tucked wires in on head of arm and replaced arm covers unit working as intended
🔍 Technician Findings
customer complaint of unit not working correctly
⚠️ Problem Description
Travel Zone 1 Dispatch Type Repair PROBLEM SUMMARY NWD - Low MA error ADDITIONAL NOTES Imaging/X-Ray Dispatch If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. PCR CODES Problem Cause Resolution MA ERROR UM UNDETERMINED DIAGNOSING PRODUCT
📄 Description
Midmark VetPro mobile x-ray unit.

Timeline

📞
Case Linked Nov 18, 9:30 AM
Case Number: 00544660
Subject: Midmark Service Request Dispatch Authorization - WO-00128790
Status: Closed
📋
Work Order Created Nov 18, 3:54 PM
Work Order: WO-01316095
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by John Rolston Nov 18, 4:02 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
👷
▶
3 Technician Assigned Nov 18, 4:37 PM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34m
👤
Status: Awaiting Parts - Customer by Melissa Owens
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 2m
👷
▶
2 Status: Assigned Nov 18, 4:56 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
🗓️
▶
2 Status: Scheduled Nov 18, 5:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-21T15:00:00.000+0000
⏳ 2.9 business days
📅
▶
2 Dispatch Scheduled Nov 20, 9:54 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-25T13:00:00.000+0000
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Nov 25, 9:19 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-25T12:30:00.000+0000, 2025-11-25T13:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Nov 25, 2:55 PM
Scheduled For: 2025-11-26T13:00:00.000+0000, 2025-11-25T13:00:00.000+0000
🔩
▶
2 4x Parts Added Nov 25, 10:10 PM
4x Parts Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 5h, 0m
📅
▶
2 Dispatch Scheduled Nov 26, 11:11 AM
Dispatch Scheduled → Status: Reschedule
🔄
Status: Reschedule by Charles Ramen
From: Closed
To: Reschedule
Duration in Previous: 12h 57m
📅
▶
2 Dispatch Scheduled Nov 26, 12:13 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Reschedule
To: Scheduled
Duration in Previous: 1h 0m
⏱️
▶
2 3x Labor Added Nov 26, 6:10 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5h 58m, 0m
⚠️ 5.7 business days
✏️
Status: WO Correction Needed by Nancy Suarez Dec 3, 12:43 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 18h
🏁
Status: Closed by Brandon Green Dec 3, 1:46 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 3m
📄
▶
3 Status: Ready to Bill Dec 4, 10:44 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248158
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 5.1 business days (threshold: 1.0 business days)
Exceeded by 4.1 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00544660
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Brandon Green
Scheduled
Nov 26, 9:00 AM
Created
Nov 18, 3:54 PM
Invoice #
SM-248158

Work Details (7)

Name Type Status Qty Amount Date
WL-03020409 Parts Open 1 $0.00 Nov 25, 10:10 PM
WL-03020410 Labor Open 0.75 $0.00 Nov 25, 10:10 PM
WL-03020411 Labor Open 2.25 $247.50 Nov 25, 10:10 PM
WL-03020412 Travel Open 45 $110.00 Nov 25, 10:10 PM
WL-03021282 Labor Open 1 $0.00 Nov 26, 6:10 PM
WL-03021283 Labor Open 0.25 $27.50 Nov 26, 6:10 PM
WL-03021284 Travel Open 45 $110.00 Nov 26, 6:10 PM

Details