Midmark Service Request Dispatch Authorization - WO-00128799
Closed
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD | faulty hand switch
ADDITIONAL NOTES
Imaging/X-Ray Dispatch
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3.
PCR CODES
Problem Cause Resolution
SCRATCHED DENTED BROKEN HAND SWITCH ASSY REPLACE DEFECTIVE
11/21/25 RBerry- Emailed Chris Petchonka advising of ETA change. New ETA is between 1-3PM. See logged email.
11/21/25 RBerry- Called site to adjust arrival time. Placed on hold. After 5 minutes no answer.
11/21 KSmith -- Scheduled for Monday with Chris
11/21 KSmith -- Chris was not in today and no one else was able to help there. Left contact information for Chris to return our call (Receptionist was sending Chris my information for a return call today if possible since we were trying to schedule for Monday)
11/20 KSmith -- Chris was at lunch. Advised to try back in an hour or so.
11/20/2025jsells
Ship To Name: Harmony Animal Hospital
Ship To Address: 2200 Belvidere Rd
Ship To City/State: Phillipsburg, NJ 08865-2198
Waybill (Tracking #): 1ZE444250371271224
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 19-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-11260-00 SERIAL #: DESCRIPTION: KIT, HANDSWITCH ASSEMBLY
11/18/2025 JRolston - Called site POC, Chris Petchonka @ (908) 454-5600. Advised her that dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.
🔧Work Performed
Tech replaced the hand switch and inspect the unit. unit is in good condition. checked all functions and it working properly
🔍Technician Findings
tech found the hand switch damage
⚠️Problem Description
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD | faulty hand switch
ADDITIONAL NOTES
Imaging/X-Ray Dispatch
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3.
PCR CODES
Problem Cause Resolution
SCRATCHED DENTED BROKEN HAND SWITCH ASSY REPLACE DEFECTIVE
Email: Request for service at Harmony Animal Hospital
Completed Nov 21, 2025
To: harmonyom@yahoo.com
CC: ksmith@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: Request for service at Harmony Animal Hospital
Body:
Hi Chris,
I’m reaching out to let you know that the arrival time for our technician on 11/24/25 has been updated to between 1:00–3:00 PM. If this window does not work for your facility, please let us know.
Thank you,
Rhea Cook
Account Service Coordinator II - Floater & Trainer
937-365-7445
rhea.cook@emsar.com
www.emsar.com
The informatio
📋
Outbound to +19084545600
Completed Nov 21, 2025
11/21/25 RBerry- Called site to adjust arrival time. Placed on hold. After 5 minutes no answer.
📋
Outbound to +19084545600
Completed Nov 21, 2025
Chris was not in today and no one else was able to help there. Left contact information for Chris to return our call (Receptionist was sending Chris my information for a return call today if possible since we were trying to schedule for Monday)
📋
Outbound to +19084545600
Completed Nov 21, 2025
Call was disconnected
📋
Outbound to +19084545600
Completed Nov 20, 2025
Chris was at lunch. Advised to try back in an hour or so.
📞
Call
Completed Nov 18, 2025
11/18/2025 JRolston - Called site POC, Chris Petchonka @ (908) 454-5600. Advised her that dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.