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WO-01316116 ↗ ServiceMax

Wellpath LLC • Inspection • PSM

📍 South Placer Jail (SPJ) #0177 — 11801 Go For Broke Road, Roseville CA, 95678

Nov 18, 2025 → Dec 3, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Nov 25)
✓ SLA Met (3d early)
Dispatch 0.0d
Coordinators 5.4d
Field Work 7.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.4 days
Over SLA
Field Work
7.5 days
Over SLA
Billing
0.0 days
Created: Nov 18, 2025 Due: Dec 18, 2025 Completed: Dec 3, 2025 (15 days early)
📅
11.0 days Total Age
⏱️
6.7d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544677
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=31275
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sam LaTorre
Owner
Scott Berry
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316116 (current) Invoiced
Inspection • Angel Rios
Created: Nov 18, 2025 • Closed: Dec 3, 2025
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 6.7 days stuck in "Completed"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
6.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-19 Mburriss email from POC to set appt

11-19 Mburris email sent to POC

🔧 Work Performed
Performed Initial Annual Inspection Service for 40 units of medical equipment.
🔍 Technician Findings
Perform Initial Annual Inspection Service for Medical Equipment.
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=31275

Timeline

📞
Case Linked Nov 18, 9:59 AM
Case Number: 00544677
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 18, 4:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Nov 19, 9:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 15m
🗓️
2 Status: Scheduled Nov 19, 10:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-24T17:00:00.000+0000
4.0 business days
🔧
Status: Tech On Site by Angel Rios Nov 24, 2:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 3h
⏱️
3x Labor Added Nov 24, 7:49 PM
Type: Labor, Travel
Status: Open
Qty: 1, 30
⏱️
2 Labor Added Nov 24, 8:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From: Tech On Site
To: Completed
Duration in Previous: 6h 2m
⏱️
Labor Added Nov 24, 9:16 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 6.4 business days
🏁
Status: Closed by Angel Rios Dec 3, 12:35 AM
From: Completed
To: Closed
Duration in Previous: 8d 4h
3.0 business days
📄
2 Status: Ready to Bill Dec 5, 10:01 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:16 PM
Invoice Number: SM-248336

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00544677
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Angel Rios
Scheduled
Nov 24, 12:00 PM
Created
Nov 18, 4:27 PM
Invoice #
SM-248336

Work Details (5)

Name Type Status Qty Amount Date
WL-03019128 Labor Open 1 $0.00 Nov 24, 7:49 PM
WL-03019129 Travel Open 30 - Nov 24, 7:49 PM
WL-03019130 Travel Open 30 - Nov 24, 7:49 PM
WL-03019187 Labor Open 6 $1,895.00 Nov 24, 8:17 PM
WL-03019213 Labor Open 1 $0.00 Nov 24, 9:16 PM

Details