Q-00031186
6506 230312400298
Cot struggling to raise
Evaluation/possible repair, if needed due to possibly bearings needed,
16 leg bearings, 6500-101-327
1 battery, 6500-033-000
Tech will only use parts if needed.
1/2/2025 BG This should not have been put in corrections. correct parts are listed on wo. There is only one PN for outer bearing carriers not a specific L/R number.
12/23/25 RBerry- received confirmation from Conrad Pfeifer to schedule for 12/26/25 with arrival time between 8-10AM. See logged email.
12/23/25 RBerry- emailed Conrad Pfeifer to schedule for 12/26/25 with arrival time between 8-10AM. Waiting for confirmation. See logged email.
12/22/25 NatoshaB - added Conrad's email to WO contact. He's reached out to inquire about scheduling a few times since this WO was requested, case #00549854
12/22/25 RBerry- Spoke with receptionist, states that Keith Singleton is not available at the moment but she took my information and will have him give me a call back. See logged call on WO-01316132
12/22/25 RBerry- Parts delivered on 12/20/25
12/19 MOwens sent chat to CRamen that this one is for Brandon.
🔧Work Performed
repair completed as below
Pt L outer bearing carrier x1, Pt R bearing carrier x1, Pt L outer bearings x2, Pt R outer bearings x2
tested unit
unit working as intended and placed back into service
Q-00031186
6506 230312400298
Cot struggling to raise
Evaluation/possible repair, if needed due to possibly bearings needed,
16 leg bearings, 6500-101-327
1 battery, 6500-033-000
Tech will only use parts if needed.
📄Description
Stryker 6506 Power-PRO XT Power Cot
📧
Email:RE: EMSAR Request for service at Quality Emergency Medical Services (Email to schedule service)
Completed Dec 23, 2025
From: cpfeifer@qualityems.org
To: rhea.berry@emsar.com
That time works.Cot serial number 171041939 Conrad PfeiferExecutive DirectorQuality EMS222 Brickyard RoadMars, PA 16046724-625-6400 From: Rhea Berry <rhea.berry@emsar.com> Sent: Tuesday, December 23, 2025 2:32 PMTo: cpfeifer@qualityems.orgCc: cramen@emsar.com; abby.jinerson@emsar.comSubject: EMSAR Request for service at Quality Emergency Medical Services (Email to schedule service) Hi Keith Singleton,I hope you’re doing well. I’m reac
📧
Email: EMSAR Request for service at Quality Emergency Medical Services (Email to schedule service)
Completed Dec 23, 2025
To: cpfeifer@qualityems.org
CC: cramen@emsar.com; abby.jinerson@emsar.com
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Quality Emergency Medical Services (Email to schedule service)
Body:
Hi Keith Singleton,
I hope you’re doing well. I’m reaching out to schedule a service appointment for the repair on your cot that is struggling to raise.
Here’s the location information we have on file:
Location:
Quality Emergency Medical Services
222 Brickyard
📋
Outbound to +17246256400
Completed Dec 22, 2025
12/22/25 RBerry- Spoke with receptionist, states that Keith Singleton is not available at the moment but she took my information and will have him give me a call back. See logged call on WO-01316132
Dec 19, 2025 2:48pm
@Charles Ramen This one if for Brandon. Tired to assign it but it wouldn't let me.
Dec 19, 2025 3:26pm
@Rhea Berry This one goes to Brandon but I could not assign it to him thru the console.
Jan 2, 2026 6:00pm
@Diane Patton this should not have been put in corrections.
Correct part numbers are listed for bearing carriers 6500-001-238
There is only one number for outer (lower) bearing carriers not separate numbers for left and right.
@Lawrence Yoder
📅
WO-01316132 - Repair - Mars - Quality Emergency Medical Services
Dec 26, 2025 9:00am – 10:30am
Work Order: WO-01316132
Account: QUALITY EMERGENCY MEDICAL SERVICES
Customer Case Number:
Location: Quality Emergency Medical Services
Address: 222 Brickyard Rd., Mars, PA 16046
Manufacturer:
Model #:
Serial #:
Contact Name: Keith Singleton
Contact Phone: 724 625 6400
Contact Email:
Due Date: 1
Timeline
📞
Case Linked Nov 17, 12:09 PM
Case Number:00544408
Subject:L2 review
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Nov 18, 4:56 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Nov 18, 5:35 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:38m
🚨23.8 business days
📅
Status: Ready for Scheduling by Audrey TharpDec 19, 2:23 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:30d 20h
👷
▶
2
Technician Assigned Dec 19, 3:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 34m
🔩
2x Parts Added Dec 19, 4:26 PM
Type:Parts, Expenses
Status:Open
Qty:4, 1
⏳2.9 business days
🗓️
▶
2
Status: Scheduled Dec 23, 2:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-12-26T14:00:00.000+0000
⏳4.0 business days
🔩
6x Parts Added Dec 26, 2:38 PM
Type:Parts, Labor, Travel
Status:Open
Qty:2, 1, 0.5, 60
✔️
Status: Completed by Brandon GreenDec 26, 2:46 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:3d 0h, 0m
⏳2.0 business days
✏️
Status: WO Correction Needed by Diane PattonDec 29, 12:39 PM
From:Closed
To:WO Correction Needed
Duration in Previous:2d 21h
⚠️5.0 business days
🏁
Status: Closed by Brandon GreenJan 2, 6:00 PM
From:WO Correction Needed
To:Closed
Duration in Previous:4d 5h
⏳1.7 business days
📄
▶
3
Status: Ready to Bill Jan 5, 4:53 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-250528
Bottlenecks
Awaiting Parts
Duration: 23.2 business days (threshold: 3.0 business days)
Exceeded by 20.2 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)