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WO-01316175 ↗ ServiceMax

EPISCOPAL SENIOR LIFE • Depot - Syracuse • PSM

📍 EPISCOPAL SENIOR LIFE CONCENTRATORS — 505 Mount Hope Avenue, ROCHESTER NY, 14620

Nov 19, 2025 → May 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (122 biz days late)
Active: 128 biz days
🕐 Clock stopped: Canceled (May 27, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
128d
▶ Clock Running
Status: Assigned
Nov 19 → May 27, 2026
128 business days (counted)
Running total: 128 of ? biz days used
Created: Nov 19, 2025 Canceled: May 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → May 27 Assigned ▶ Running 128 128
Dispatch 0.0d
Coordinators 129.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
129.0 days
Over SLA
Created: Nov 19, 2025 Due: Dec 19, 2025 Completed: May 27, 2026 (158 days late)
📅
129.0 days Total Age
⏱️
129.0d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
128.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542888
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00031134 EPISCOPAL SENIOR LIFE CONCENTRATORS Site: EPISCOPAL SENIOR LIFE CONCENTRATORS Customer: EPISCOPAL SENIOR LIFE Customer #: 869 505 Mount Hope Avenue ROCHESTER, NY 14620 Inspection #: 10140 Asset ID: 13171649 Model: Invacare - PERFECTO 2 (A) Notes: Unit hours are 33591 test at 5 liters per minute Output is. % Failed inspection Power off after a few minutes. Service light on.Reviewed service with customer, quote needed 1.25 x hr labor 1x- SBD0358 1x - FIL2036 https://www.ebiotrack.com/omnicor/workorder.php?wo=7022
Priority
Standard
Origin
Email
Reason
New Case
Contact
William Mayback
Owner
Kimberly Hardison
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01316175 (current) Canceled
Depot - Syracuse • Ryan Schwochow
Created: Nov 19, 2025
Behind Schedule - Needs Attention
Canceled • 269 days old
🚨
Primary Delay 129.0 days stuck in "Assigned"
⏱️
Total Delay 128.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
129.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Work Order WO-01316175
⚠️ Problem Description
Q-00031134 EPISCOPAL SENIOR LIFE CONCENTRATORS Site: EPISCOPAL SENIOR LIFE CONCENTRATORS Customer: EPISCOPAL SENIOR LIFE Customer #: 869 505 Mount Hope Avenue ROCHESTER, NY 14620 Inspection #: 10140 Asset ID: 13171649 Model: Invacare - PERFECTO 2 (A) Notes: Unit hours are 33591 test at 5 liters per minute Output is. % Failed inspection Power off after a few minutes. Service light on.Reviewed service with customer, quote needed 1.25 x hr labor 1x- SBD0358 1x - FIL2036 https://www.ebiotrack.com/omnicor/workorder.php?wo=7022

Timeline

📞
Case Linked Nov 11, 11:38 AM
Case Number: 00542888
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
⚠️ 6.0 business days
📋
Work Order Created Nov 19, 9:26 AM
Work Order: WO-01316175
Type: Depot - Syracuse
Priority: PSM
👷
▶
2 Technician Assigned Nov 19, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 7m
🚨 129.0 business days
🚫
Status: Canceled by Ryan Schwochow May 27, 10:41 AM
From: Assigned
To: Canceled
Duration in Previous: 189d 0h

Bottlenecks

Assigned
Duration: 129.0 business days (threshold: 4.0 business hours)
Exceeded by 128.5 business days

🔗 Related Artifacts

📞
Case 00542888
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Nov 19, 9:26 AM
Invoice #
N/A

Details